PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Alamo and Advantage Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Alamo
Advantage Rent A Car

Alamo and Advantage Rent A Car Overview

Total reviews
251
604
Company responses
0
0
Issues resolved
5
3

Alamo and Advantage Rent A Car Consumer Ratings

Rank
73 out of 388 in Rentals category
86 out of 388 in Rentals category
Customer service
59 in category
55 in category
Product or Service Quality
41 in category
70 in category
Price Affordability
56 in category
75 in category
Location
37 in category
53 in category

Alamo and Advantage Rent A Car Rating Details

Customer service
1.3 (103 reviews)
1.3 (214 reviews)
Reviewer's quote

We were in Lake Placid, NY (2 hours away) with no car and the Alamo customer service reps left us stranded with no way back to the Albany for our flight back on 1/20/20. Just got off the phone with our 4th "case worker" who a) didn't see that any other cases were in her system (even though we...

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Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

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Product or Service Quality
1.8 (79 reviews)
1.5 (179 reviews)
Reviewer's quote

Bad customer service bad management skills trying to upsell you mean you dont need to be ourselves and telling you that they dont have cars in stock that you were reserved I called the corporate office and get the same treatment from them lousy customer service nobody wanted to talk to you it was...

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...Rude and Ignorant at all service levels..

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Price Affordability
2.1 (73 reviews)
2 (172 reviews)
Reviewer's quote

...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

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I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

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Location
2.5 (67 reviews)
2.3 (167 reviews)
Reviewer's quote

...We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile...

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...I flew into Denver and headed to the rental location. First impression was of a company about to go out of business. The building was in disrepair and was worn and dirty inside...

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Alamo and Advantage Rent A Car Pros and Cons

Pros
  • Clean car
  • Car we reserved
  • Selection of cars
  • That the car it was clean
  • Car
  • Cheap car at first
Cons
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever

Alamo and Advantage Rent A Car Most Positive Reviews

Top rated reviews
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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Alamo and Advantage Rent A Car Most Critical Reviews

Lowest rated reviews
1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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Alamo and Advantage Rent A Car Latest Reviews

Recent published reviews
3.3

Very poor front desk experience.

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4.3

I got upgraded and It was great. Clean car not to many complaints. Only complaint would be that tire pressure was low. B...

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1

Bad customer service bad management skills trying to upsell you mean you dont need to be ourselves and telling you that...

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1

We arrived in Kauai on feb 10, 2020 and was told our car was not available, so they wanted to give us a minivan and we...

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Alamo and Advantage Rent A Car Products and Services

Most reviewed product and services
  • Alamo Car Rental (151 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)