PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Alamo

Advantage Rent A Car and Alamo Overview

Total reviews 604 260
Company responses 0 0
Issues resolved 3 5

Advantage Rent A Car and Alamo Consumer Ratings

Rank
88 out of 394 in Rentals category
70 out of 394 in Rentals category
Customer service
55 in category
61 in category
Product or Service Quality
69 in category
42 in category
Website
99 in category
63 in category
Price Affordability
75 in category
55 in category

Advantage Rent A Car and Alamo Rating Details

Customer service
1.3 (214 reviews)
1.3 (108 reviews)
Reviewer's quote

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

Read full review

No one has reached out to me a guy names Anthony called me left a voicemail to the customer service asking me to give him a call back But the number he left and the number he called was a Direct customer service number and he told me to push 5 To reach him but you can’t reach no one at 5 I feel...

Read full review
Product or Service Quality
1.5 (179 reviews)
1.8 (83 reviews)
Reviewer's quote

...Rude and Ignorant at all service levels..

Read full review

...The system showed Service light and battery low. Weve only been here 5 mins, so Im really confused on why it isnt cranking. We call roadside assistance and was put on hold for 20 mins...

Read full review
Website
1.7 (172 reviews)
2.1 (69 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

Read full review

Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

Read full review
Price Affordability
2 (172 reviews)
2.1 (76 reviews)
Reviewer's quote

I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

Read full review

...64 for one gallon of gas! The posted price when I picked up the car was three something. Really? $37. 64 for one gallon??? I was offered a flat rate for an entire tank but did not choose this option...

Read full review

Advantage Rent A Car and Alamo Pros and Cons

Pros
  • That the car it was clean
  • Car
  • Cheap car at first
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever
  • Customer service
  • Extremely unhlepful customer service
  • Lie was told

Advantage Rent A Car and Alamo Most Positive Reviews

Top rated reviews
5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

Read full review
5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

Read full review
5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

Read full review
4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

Read full review

Advantage Rent A Car and Alamo Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

Read full review
1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

Read full review
1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

Read full review
1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

Read full review

Advantage Rent A Car and Alamo Latest Reviews

Recent published reviews
4.3

I got upgraded and It was great. Clean car not to many complaints. Only complaint would be that tire pressure was low. B...

Read full review
No votes

I'm a Alamo member and only use Alamo when I travel. I use the same bank card (NetSpend) and Never had an issue. I flew...

Read full review
1

We arrived in Kauai on feb 10, 2020 and was told our car was not available, so they wanted to give us a minivan and we...

Read full review
1

Reported leaving my sunglasses in the car I returned less than an hour of dropping car off. They made me fill out claim...

Read full review

Advantage Rent A Car and Alamo Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Alamo Car Rental (155 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)