PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Alamo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Alamo

Advantage Rent A Car and Alamo Overview

Total reviews
604
242
Company responses
0
0
Issues resolved
3
5

Advantage Rent A Car and Alamo Consumer Ratings

Rank
86 out of 385 in Rentals category
73 out of 385 in Rentals category
Customer service
55 in category
59 in category
Product or Service Quality
70 in category
44 in category
Price Affordability
72 in category
54 in category
Website
98 in category
62 in category

Advantage Rent A Car and Alamo Rating Details

Customer service
1.3 (214 reviews)
1.3 (101 reviews)
Reviewer's quote

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

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We were in Lake Placid, NY (2 hours away) with no car and the Alamo customer service reps left us stranded with no way back to the Albany for our flight back on 1/20/20. Just got off the phone with our 4th "case worker" who a) didn't see that any other cases were in her system (even though we...

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Product or Service Quality
1.5 (179 reviews)
1.7 (75 reviews)
Reviewer's quote

...Rude and Ignorant at all service levels..

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...Alamo sent poor quality images that you were not able to see any damage. We requested better quality pictures that were time stamped from when we turned in the vehicle. No success...

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Price Affordability
2 (172 reviews)
2.1 (68 reviews)
Reviewer's quote

I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

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...to the rental counter the line for Budget had 15 people ahead of me so I walked over to the Alamo counter which was empty , showed them my reservation and price and they did their best to match it. Today is Feb12th and just got a phone call from Alamo saying my rental was due back three days ago. I looked at the...

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Website
1.7 (172 reviews)
2.1 (65 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation...

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Advantage Rent A Car and Alamo Pros and Cons

Pros
  • That the car it was clean
  • Car
  • Cheap car at first
  • Clean car
  • Car we reserved
  • Selection of cars
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever
  • Customer service
  • Extremely unhlepful customer service
  • How i was treated

Advantage Rent A Car and Alamo Most Positive Reviews

Top rated reviews
5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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5

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked...

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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4.3

We have been renting from Alamo for MANY years. Have never had an issue. Until now. Our plane was late, and when we a...

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Advantage Rent A Car and Alamo Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

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1

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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1

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car...

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Advantage Rent A Car and Alamo Latest Reviews

Recent published reviews
4.3

I got upgraded and It was great. Clean car not to many complaints. Only complaint would be that tire pressure was low. B...

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1

There was a mask, the seats were dirty, they didn't vacuum, at a time like this it is unacceptable and instead of...

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1

We arrived in Kauai on feb 10, 2020 and was told our car was not available, so they wanted to give us a minivan and we...

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1.5

My card was charged $120 without prior authorization, investigation, or contact.

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Advantage Rent A Car and Alamo Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Alamo Car Rental (147 reviews)
  • Alamo Customer Care (12 reviews)
  • Alamo Car Rental Booking (11 reviews)