PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and Advanced Disposal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has verified representatives
1.6
Waste Management
Advanced Disposal

Waste Management and Advanced Disposal Overview

Total reviews
1144
224
Company responses
200
0
Issues resolved
11
1

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1144 reviews. It is 920 reviews more than Advanced Disposal received since Feb 10, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Waste Management customer support team than with Advanced Disposal customer service.

Waste Management and Advanced Disposal Consumer Ratings

Rank
5 out of 172 in Waste And Recycling Services category
12 out of 172 in Waste And Recycling Services category
Customer service
5 in category
4 in category
Product or Service Quality
4 in category
9 in category
Price Affordability
13 in category
9 in category

According to consumer ratings and reviews, Waste Management ranks 7 points higher in the Waste And Recycling Services category than Advanced Disposal. People gave Waste Management 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 16 points higher than the worst rated brand in this category. At the same time, Advanced Disposal was rated 1.3 stars for Customer service criterion in this category and it is 17 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Waste Management has a higher rating than Advanced Disposal. Regarding Price Affordability criterion, consumers gave Waste Management 1.5 stars and it is 57% worse than other in category. Advanced Disposal however was rated 1.7 stars and it is 57% greater than other in category.

Waste Management and Advanced Disposal Rating Details

Customer service
1.3 (575 reviews)
1.3 (123 reviews)
Reviewer's quote

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076

Poor customer service. Missed pickups and terrible follow up. Excessive fees and poor service..

Luther
Product or Service Quality
1.6 (521 reviews)
1.3 (114 reviews)
Reviewer's quote

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220

AD missed my pickup. I sent email same day.Office closes at 5 pm. Trucks rolls to after 6 p.m. To make a tedious story short, phoned several times over the next two days. Operators assured me that I was on the day's pickup list for sure. Operators have no control over the trucks evidently. The...

Herbert M
Price Affordability
1.5 (494 reviews)
1.7 (100 reviews)
Reviewer's quote

...I will be calling Monday to cancel my services and see where I can file complaints for price gouging and deceptive trade practices and failure to disclose. They neglected to pick up the trash when they dropped the container off like the representative stated they would..

Carrie W

1ST WK IN JULY AND PRICE WENT UP 2 MONTHS AGO PLUS THEY BOUGHT OUT THEIR ONLY POMPETITER..

PissedConsumer1582036

Waste Management and Advanced Disposal Pros and Cons

Pros
  • Use to be good
  • Very little
  • Hard working collectors
  • Service i use to have from them
  • Generally good service
  • Polite staff
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • I give them a big fat zero
  • Reliability of service
  • Nothing good to say about them period

Waste Management and Advanced Disposal Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

5

Took care real quick. Solve the problem quick.

Waste Management and Advanced Disposal Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

1

3 weeks ago I ordered garbage cans from the city I live in.Advanced Disposal was suppose to deliver the 2 cans I...

Waste Management and Advanced Disposal Latest Reviews

Recent published reviews
1.3

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to...

Read all 1144 reviews
1

Poor customer service. Missed pickups and terrible follow up. Excessive fees and poor service

Read all 224 reviews

Waste Management and Advanced Disposal Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (219 reviews)
  • Waste Management Customer Care (133 reviews)
  • Advanced Disposal Residential Waste Collection (68 reviews)
  • Advanced Disposal Waste Collection (61 reviews)
  • Advanced Disposal Customer Care (27 reviews)