PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advanced Disposal and American Disposal Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advanced Disposal
American Disposal Services

Advanced Disposal and American Disposal Services Overview

Total reviews 252 206
Company responses 0 0
Issues resolved 2 0

Advanced Disposal and American Disposal Services Consumer Ratings

Rank
13 out of 156 in Waste And Recycling Services category
10 out of 156 in Waste And Recycling Services category
Reliability
11 in category
12 in category
Customer service
7 in category
10 in category
Product or Service Quality
10 in category
8 in category
Value for money
8 in category
9 in category

Advanced Disposal and American Disposal Services Rating Details

Reliability
1.4 (134 reviews)
1.3 (68 reviews)
Reviewer's quote

There was no answer and I still need a trash can

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After 6 weeks of a different screw up every week and SEVENTEEN total calls over these weeks for sometimes 30-45 min at a time, NOT counting the ridiculous wait times, I will have to say I certainly do not recommend Advance Disposal for your trash/recycling needs. Here are just a few examples of...

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Customer service
1.3 (134 reviews)
1.2 (92 reviews)
Reviewer's quote

...… AVOID USING ADVANCED DISPOSAL! Terrible customer service, missed pick ups, many extra fees on billing, phone call after phone call poor results..

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We have used this company for a few years and the few times we needed to speak with customer service (i. e. , trash or recycling didn't get picked up as scheduled), we were on hold typically 15-30 minutes...

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Product or Service Quality
1.3 (124 reviews)
1.4 (72 reviews)
Reviewer's quote

November; no service, Billed: December; 6th serviced nothing more in December; Billed, January; 9th serviced, nothing more in January; Billed, February 13th serviced. I have been calling since 11-4-19 regarding the service being missed and they gave more excuses than a guilty child. Multiple people...

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I was charged $100 fee without any notification for a trash can pickup that was scheduled to end service indefinitely. The pick up was never followed through with until I called to schedule another one. At that point is when I was issued the hundred dollar fine...

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Value for money
1.4 (120 reviews)
1.4 (52 reviews)
Reviewer's quote

...Dont expect to get that money back though! 3 weeks in a row 4 and 5 days late. Do not depend on them! Their horrible!!! And also if you have extra garbage you have to pay more money for a bag sitting next to container. I found alchins they offer 2 extra bags for same price! 64...

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They are quick to call you for their money(before its due) but when it comes to actually picking up your trash, they might get to it, eventually, or not! And good luck getting someone on the phone. One can only assume you have a 1-2 hour hold time because they treat all of their customers this...

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Advanced Disposal and American Disposal Services Pros and Cons

Pros
  • No pros
  • Service i use to have from them
  • Generally good service
  • Trash pick up
  • No pros so far
  • Aweful
Cons
  • Reliability of service
  • I give them a big fat zero
  • Nothing good to say about them period
  • Customer service
  • Service and customer support
  • Customer service lies and the inability to pick up my trash

Advanced Disposal and American Disposal Services Most Positive Reviews

Top rated reviews
5

Took care real quick. Solve the problem quick.

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5

I like American disposal but I'm disappointed they stated that they no longer service our area but I service others...

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4.7

Agent provided outstanding customer service. Thanks.

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5

I wanted to thank yesica in the Atlanta area I'm in Marietta Georgia for her kindness and patience with me on a phone...

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Advanced Disposal and American Disposal Services Most Critical Reviews

Lowest rated reviews
1

3 weeks ago I ordered garbage cans from the city I live in.Advanced Disposal was suppose to deliver the 2 cans I...

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1

Republic Waste Service had been my provider for 2 yrs. They transferred my, and apparently all Cobb County accounts, to...

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1

Advanced disposable did not pick up my trash last week left me an email after I complain saying how they did not do it...

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1

Unbelievable how bad this company is! EVERY week you have to call them to tell them that they forgot to pick up either...

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Advanced Disposal and American Disposal Services Latest Reviews

Recent published reviews
No votes

Several weeks i had to call in for being missed. No garbage got picked up on time ever. I shouldn't have to pay for...

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1

After 6 weeks of a different screw up every week and SEVENTEEN total calls over these weeks for sometimes 30-45 min at a...

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No votes

They stopped picking up my garbage because I couldn't afford to pay the bill because I loss my job due to covid19 and...

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1.1

The trash company routinely left my recycle bins a mess. After this complaint was submitted, they replied back to me....

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Advanced Disposal and American Disposal Services Products and Services

Most reviewed product and services
  • Advanced Disposal Residential Waste Collection (74 reviews)
  • Advanced Disposal Waste Collection (67 reviews)
  • Advanced Disposal Customer Care (27 reviews)
  • American Disposal Services Residential Waste Collection (41 reviews)
  • American Disposal Services Waste Collection (33 reviews)
  • American Disposal Services Customer Care (6 reviews)