PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RockAuto and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RockAuto
Advance Auto Parts

RockAuto and Advance Auto Parts Overview

Total reviews 9072 1401
Company responses 0 0
Issues resolved 81 15

RockAuto and Advance Auto Parts Consumer Ratings

Rank
94 out of 1156 in Auto Parts and Accessories category
144 out of 1156 in Auto Parts and Accessories category
Product or Service Quality
85 in category
130 in category
Exchange, Refund and Cancellation Policy
120 in category
110 in category
Price Affordability
57 in category
168 in category
Value for money
89 in category
131 in category

RockAuto and Advance Auto Parts Rating Details

Product or Service Quality
2.4
(2783 reviews)
1.9
(562 reviews)
Reviewer's quote

If you received damaged items there is no customer service phone or sms text numbers to contact them. Damaged shipping containers, missing or damaged parts will cause you numerous email messaging for claims processing to resolve anything and get your money credited. Customer service, warehousing...

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...This is not the first time I have gotten bad service at the Advance Auto in Berkeley Springs, WV. Would be a great place to bulldoze and put in a playground. At least that would serve a purpose to the community..

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Exchange, Refund and Cancellation Policy
1.8
(2775 reviews)
1.8
(548 reviews)
Reviewer's quote

...I went through their (online only) Exchange, Refund and Cancellation Policy Web pages. Asked for the hardware to be shipped to me or send return conformation to send the whole thing back. Never heard back, can't call anyone to talk to confirm...

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...online and paid the entire amount with a advance auto gift card which included my core charger so I call Marion IL advanced auto shop to ask how they will refund my core charge because of how I paid and what not and they advised me to call advance customer service Im really hoping to get cash back because I...

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Price Affordability
3.3
(2773 reviews)
2.4
(510 reviews)
Reviewer's quote

...The total price was 90 some dollars, but I have 5. 95 left on card. So where is my damn money...

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...But somehow I've ignored $3,200 worth of repairs??? That's pretty much a price of a engine so how in the world could I ignore or not notice something was wrong. ? If that were the case. But it's not every thing was fine until I purchased the spark plugs...

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Value for money
2.9
(2684 reviews)
2.2
(503 reviews)
Reviewer's quote

...Please contact me asap this part cost me alot of money..

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So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the *** rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc. , in the...

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RockAuto and Advance Auto Parts Pros and Cons

Pros
  • Price
  • Good prices
  • Great prices
  • Close to my house
  • Discusted
  • Convience
Cons
  • No customer service
  • Customer service
  • No customer phone service
  • Customer service
  • Poorly trained associates
  • Employee attitude

RockAuto and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

Seeking a wire harness from fuse box thru firewall motor electrical harness 1977 dodge d100 318 Mopar motor . Trying to...

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5

Chase B. Checked my sensors, nothing was reading wrong so he popped the hood, started car & went straight to SPARK...

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5

I ordered front and back brake package of pads and rotors, the rear pads were missing, i noticed this months later when...

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5

Dan..today. Put a battery cable and clamps on our battery..He didn't accept one penny for a tip when we offered..Dan...

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RockAuto and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

The app is not helpful there is no way that I can find out the parts that I need nor the price it was a waste of my...

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1

I was driving past the Bithlo, FL location when I noticed a man on the ground looking very distraught. I pulled in and...

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1

My order was shipped from two locations, half of order shipped and arrived. the other half never shipped. I paid extra...

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1

No one knows where the part I paid for is at Ive been to 3 different stores in 3 different towns and still havent...

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RockAuto and Advance Auto Parts Latest Reviews

Recent published reviews
No votes

jus want exchange for same alternator its defective
no good, jus want another one please can you replace

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1

Why buy parts from here? I can't put on my other parts. Can't even take my parts to a safer location. They say no, have...

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5

I got a part from rock auto it did Not fit so I sent it back. Im still waiting on my refund has been well over 30 days.

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3

Advance auto always sends out email stating for online purchase only say 20%. To date i have never figured out how?...

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