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Rockauto
Advance Auto Parts

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Rockauto

Rockauto

2.5
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3881 TOTAL REVIEWS
Rank
27 out of 524
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    24085
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    01:23
  • ISSUES RESOLVED
    3%
Top Products and Services
2.9
979 reviews
2.7
547 reviews
2.8
70 reviews
Advance Auto Parts

Advance Auto Parts

2.1
  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1038 TOTAL REVIEWS
Rank
40 out of 524
in Auto Parts and Accessories category
Rating Details
Price Affordability
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Turnaround Time
Statistics of Customer Service Calls
  • TOTAL CALLS
    1998
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    03:40
  • ISSUES RESOLVED
    7%
Top Products and Services
2.4
242 reviews
2.1
103 reviews
2
31 reviews

How would you compare Rockauto vs Advance Auto Parts?

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MJ007
#1333212

At Advanced auto you get to inspect the part you are getting and they don't charge a return "shipping" fee.There are actual people you can talk with/to not some boiler room scripted yo yo.AND Advanced doesn't use dirt bag employees to write positive reviews

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