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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1146 TOTAL REVIEWS
  • $59K CLAIMED LOSSES
  • $316 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Wrong parts in box right part number4
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Advance Auto Parts

Auto Parts and Accessories
  • 3 ISSUES RESOLVED
  • 597 TOTAL REVIEWS
  • $46.1K CLAIMED LOSSES
  • $412 AVERAGE LOSS
2.1
Exchange, Refund and Cancellation Policy
Turnaround Time
Discounts and Special Offers
  • Close to my house 14
  • Discusted 7
  • Convience 6
  • Professional staff 3
  • Leaving the store 3

Customers don't like

  • Customer service30
  • Poorly trained associates6
  • Lack of customer service on this store5
  • Employee attitude5
  • Being totally disregarded5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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MJ007
#1333212

At Advanced auto you get to inspect the part you are getting and they don't charge a return "shipping" fee.There are actual people you can talk with/to not some boiler room scripted yo yo.AND Advanced doesn't use dirt bag employees to write positive reviews