PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Rockauto

Advance Auto Parts and Rockauto Overview

Total reviews
1134
4803
Company responses
0
0
Issues resolved
7
14

Advance Auto Parts and Rockauto Consumer Ratings

Rank
58 out of 385 in Auto Parts and Accessories category
28 out of 385 in Auto Parts and Accessories category
Product or Service Quality
49 in category
25 in category
Exchange, Refund and Cancellation Policy
33 in category
35 in category
Price Affordability
65 in category
25 in category
Value for money
40 in category
26 in category

Advance Auto Parts and Rockauto Rating Details

Product or Service Quality
1.9 (454 reviews)
2.4 (1495 reviews)
Reviewer's quote

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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In other words, dealing with poor quality vendors is getting too expensive for them, so they're making the customer pay for it. They once sent me the completely wrong order, someone else's order, and I had to argue with them for days to get them to pay for return shipping. They're not always the...

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Exchange, Refund and Cancellation Policy
1.8 (449 reviews)
1.8 (1462 reviews)
Reviewer's quote

...00 core refund. very very satisfied..

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...I hope they have a stock exchange, so they can sit back and watch it plummet. I hope the loose everything they have. First-rate CROOKS..

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Price Affordability
2.5 (412 reviews)
3.4 (1513 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Value for money
2.3 (405 reviews)
3 (1454 reviews)
Reviewer's quote

I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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I charge my card twice an now confirming tha it was completed so Im out 170 dollar with no parts an no money an no one to help with the situation this is *** I wouldnt depend on them its nothing but *** hassle..

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Advance Auto Parts and Rockauto Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Price
  • Will never buy from them again
  • Prices
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • No customer service
  • Customer service
  • Refund policy for defective item

Advance Auto Parts and Rockauto Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Advance Auto Parts and Rockauto Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Advance Auto Parts and Rockauto Latest Reviews

Recent published reviews
1

Let me start off by saying, I Have Hatetred in my heart for Mark!!!! That is a strong word to use!!!! When I say that's...

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1

I got the wrong brakes and when I returned I only get 93 cents of what I paid I won't order nothing else and I will...

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1

when I went into the store yesterday the manger was a ads hole too all the people in line I will not go back there...

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No votes

Gave the wrong *** part this company is a peice of *** cant even talk to live person I'm gonna turn them in

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Advance Auto Parts and Rockauto Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Rockauto Shipping Service (1237 reviews)
  • Rockauto Customer Care (725 reviews)
  • Rockauto Website (87 reviews)