PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Pep Boys

Advance Auto Parts and Pep Boys Overview

Total reviews
1134
1393
Company responses
0
0
Issues resolved
7
5

Advance Auto Parts and Pep Boys Consumer Ratings

Rank
58 out of 385 in Auto Parts and Accessories category
202 out of 1707 in Service Centers and Repairs category
Product or Service Quality
49 in category
161 in category
Exchange, Refund and Cancellation Policy
33 in category
125 in category
Price Affordability
65 in category
209 in category
Value for money
40 in category
157 in category

Advance Auto Parts and Pep Boys Rating Details

Product or Service Quality
1.9 (454 reviews)
1.6 (271 reviews)
Reviewer's quote

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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...This is an issue that could have been resolved from a home working employee and they weren't closed as car service is essential. THEY STOLE money from me. I only bought because of the rebate and now they refuse to pay me the money they owe me...

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Exchange, Refund and Cancellation Policy
1.8 (449 reviews)
1.6 (167 reviews)
Reviewer's quote

...00 core refund. very very satisfied..

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Called Pepboys to find out which store has part to exchange. No stores have the part and they no longer carry the part. Spent over 1 hour on the phone followed the B...

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Price Affordability
2.5 (412 reviews)
2 (266 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Value for money
2.3 (405 reviews)
1.8 (279 reviews)
Reviewer's quote

I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Advance Auto Parts and Pep Boys Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Poor service provided
  • Poor service

Advance Auto Parts and Pep Boys Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Advance Auto Parts and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Advance Auto Parts and Pep Boys Latest Reviews

Recent published reviews
1

Let me start off by saying, I Have Hatetred in my heart for Mark!!!! That is a strong word to use!!!! When I say that's...

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1

Submitted a form for a 40.00 rebate on March 8 2920. Rebate was accepted but never got my money. E
When I called they had...

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1

when I went into the store yesterday the manger was a ads hole too all the people in line I will not go back there...

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1.6

Was given a form to fill out when I bought 4 tires on April 26tth of 2020. I am now told that my rebate was refused...

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Advance Auto Parts and Pep Boys Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (56 reviews)