PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Oreilly Auto Parts and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Oreilly Auto Parts
Advance Auto Parts

Oreilly Auto Parts and Advance Auto Parts Overview

Total reviews
558
1071
Company responses
0
0
Issues resolved
3
7

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1071 reviews. It is 513 reviews more than Oreilly Auto Parts received since Mar 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Oreilly Auto Parts customer support team and Advance Auto Parts customer service.

Oreilly Auto Parts and Advance Auto Parts Consumer Ratings

Rank
34 out of 541 in Auto Parts and Accessories category
48 out of 541 in Auto Parts and Accessories category
Product or Service Quality
31 in category
39 in category
Value for money
37 in category
34 in category
Price Affordability
49 in category
48 in category

According to consumer ratings and reviews, Oreilly Auto Parts ranks 14 points higher in the Auto Parts and Accessories category than Advance Auto Parts. People gave Oreilly Auto Parts 2.1 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 105 points higher than the worst rated brand in this category. At the same time, Advance Auto Parts was rated 2 stars for Product or Service Quality criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Advance Auto Parts has a higher rating than Advance Auto Parts. Regarding Price Affordability criterion, consumers gave Oreilly Auto Parts 2.5 stars and it is 64% greater than other in category. Advance Auto Parts however was rated 2.5 stars and it is 65% greater than other in category.

Oreilly Auto Parts and Advance Auto Parts Rating Details

Product or Service Quality
2.1 (109 reviews)
2 (436 reviews)
Reviewer's quote

I switched from Auto Zone to O'Reilly's over 5 years ago because they service reps get the right part the first time about 75% on average. Product quality close to OME. Whereas Autozone only accurate 15% of the time and additionally parts quality is poor...

Hope E

I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month...

John T
Value for money
2.3 (102 reviews)
2.3 (386 reviews)
Reviewer's quote

Replacement Number 1 rebuilt carb, car wouldn’t start when warmed up fully. Number 2–the car started okay but accelerator pump didn’t work per my mechanic. Number 3 had backward choke spring per mechanic so car died when it warmed up, like #1! Number 4 was same story with backward choke per...

PissedConsumer1553519

8 calls later, and 9 days later only half my money put back on card. You have to call them to raise *** about getting your money back if you don't need the product. DO NOT USE ONLINE, IN STORE ONLY IF YOU TRUST THEM...

Timothy A
Price Affordability
2.5 (99 reviews)
2.5 (392 reviews)
Reviewer's quote

00 of the same price as the acdelco that showed on their website but was not available for like 5 days. after much thought and reading and printing off their return policy I went ahead and made the purchase because it does not state 10 days within the policy. in fact, my check was turned into cash...

chad p

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

Saundra J

Oreilly Auto Parts and Advance Auto Parts Pros and Cons

Pros
  • Had my part in stock
  • That they work fast
  • Quality parts for a good price
  • Close to my house
  • Discusted
  • Convience
Cons
  • Horrible customer service
  • Nobody takes responsibility
  • Staff
  • Customer service
  • Poorly trained associates
  • Employee attitude

Oreilly Auto Parts and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

5

about a pair of brake pads from auto

Oreilly Auto Parts and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

Oreilly Auto Parts and Advance Auto Parts Latest Reviews

Recent published reviews

Two years at 8hr. 40 hrs wk and live at poverty level.

Read all 558 reviews

Never gotten paid today. Why did it go to a closed bank account. When I provided a new account at TD bank

Read all 1071 reviews

Oreilly Auto Parts and Advance Auto Parts Products and Services

Most reviewed product and services
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (80 reviews)
  • Oreilly Auto Parts Car Part Replacement (4 reviews)
  • Advance Auto Parts Customer Care (252 reviews)
  • Advance Auto Parts Manager (105 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)