PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Oreilly Auto Parts

Advance Auto Parts and Oreilly Auto Parts Overview

Total reviews
1131
571
Company responses
0
0
Issues resolved
7
3

Advance Auto Parts and Oreilly Auto Parts Consumer Ratings

Rank
58 out of 381 in Auto Parts and Accessories category
46 out of 381 in Auto Parts and Accessories category
Product or Service Quality
44 in category
33 in category
Exchange, Refund and Cancellation Policy
31 in category
20 in category
Price Affordability
63 in category
66 in category
Value for money
37 in category
43 in category

Advance Auto Parts and Oreilly Auto Parts Rating Details

Product or Service Quality
1.9 (452 reviews)
2.1 (112 reviews)
Reviewer's quote

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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...or at a family owned store w some good service..

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Exchange, Refund and Cancellation Policy
1.8 (447 reviews)
2.1 (90 reviews)
Reviewer's quote

...00 core refund. very very satisfied..

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DUHHH! So Carlos gloriously stated we are not going to refund your money as there is nothing wrong with it. If there is nothing wrong with it, then why couldn't it even start my truck, it was completely dead and it is a big enough volt/amp to start it. I called the corporate headquarters in...

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Price Affordability
2.5 (411 reviews)
2.4 (103 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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Went there they offer a 7 dollar rebate making the price comparable to the price everywhere elts on t6 oil get coupon they casher tells you to just go online but nowhere to get greater would have just driven the extra 10min that's Scam I say..

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Value for money
2.3 (405 reviews)
2.2 (107 reviews)
Reviewer's quote

I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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...I called the bank and was told it was oreillys they were waiting on! Wtf? Wal-Mart refunds are instantaneous so why is oreilys so God dam slow? I need my money NOW. Cash from now on but not at oreilys..

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Advance Auto Parts and Oreilly Auto Parts Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Had my part in stock
  • That they work fast
  • All the locations
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Horrible customer service
  • Nobody takes responsibility
  • Staff

Advance Auto Parts and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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5

I just called the Afton store in St. Louis. A Spanish gentleman answered the phone and couldn't speak or understand...

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Advance Auto Parts and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

I bought a new serpentine belt from them and I borrowed their serpentine belt tool. After finding out that it didn't...

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Advance Auto Parts and Oreilly Auto Parts Latest Reviews

Recent published reviews
2.8

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order....

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1

I bought a Schumacher battery charger for $109 and the sales lady said there is a one year guarantee on it, if anything...

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No votes

Why am I forced to wear a face mask on your store in Lehighton PA when they are in green reopening phase. No required...

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No votes

I am disappointed that many Oreilly employees don't wear masks. 100,000 people have died. Your corporate leadership is...

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Advance Auto Parts and Oreilly Auto Parts Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (81 reviews)
  • Oreilly Auto Parts Sales Representative (5 reviews)