PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Napa Auto Parts and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Napa Auto Parts
Advance Auto Parts

Napa Auto Parts and Advance Auto Parts Overview

Total reviews
345
1122
Company responses
0
0
Issues resolved
1
7

Napa Auto Parts and Advance Auto Parts Consumer Ratings

Rank
73 out of 363 in Auto Parts and Accessories category
55 out of 363 in Auto Parts and Accessories category
Product or Service Quality
No votes
45 in category
Exchange, Refund and Cancellation Policy
No votes
28 in category
Price Affordability
No votes
56 in category
Value for money
No votes
37 in category

Napa Auto Parts and Advance Auto Parts Rating Details

Product or Service Quality
No votes
1.9 (450 reviews)
Reviewer's quote

horrible service dingy store stock full of dust workers coulndt be bothered dont speak clear english..

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...As a ASE Certified mechanic prior to working there I used good high quality parts. Upon seeing the junk alternator and started they sold it made me sick. Ball joints that the caps were miss pressed together...

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Exchange, Refund and Cancellation Policy
No votes
1.8 (443 reviews)
Reviewer's quote

...Travis seemed very unhappy with having to help me and preceded to tell me that my vehicle was a junk pile and that I should just total it !!!!! After an exchange of words I was called a Junky Redneck and to take my Cracker *** back to the country!!!! Travis was and angry,gay,black man that should be locked up before he...

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...00 core refund. very very satisfied..

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Price Affordability
No votes
2.5 (408 reviews)
Reviewer's quote

...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

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First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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Value for money
No votes
2.3 (402 reviews)
Reviewer's quote

...I put money on this moron stealing from the company a real low life. Dirt ball..

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I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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Napa Auto Parts and Advance Auto Parts Pros and Cons

Pros
  • Location
  • Friendly
  • People
  • Close to my house
  • Discusted
  • Convience
Cons
  • Customer service
  • Employees
  • Employee lacking manners
  • Customer service
  • Employee attitude
  • Poorly trained associates

Napa Auto Parts and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

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5

about a pair of brake pads from auto

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5

compramos este motor en Napa main store en Phoenix Az Phone Number (602) 272-5611 en 05/30/2014 invoice # 404554 vin...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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Napa Auto Parts and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

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1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

Needed a quick repair on a 2002 Villager consisting of a water pump and (while they're in there) a timing belt and idler...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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Napa Auto Parts and Advance Auto Parts Latest Reviews

Recent published reviews
1

battery didn't even last 16 months they are junk

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1

needed a wheel stud for 95 dakota she told me they don't sell wheel studs only lugnuts no big deal right passed cause I...

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1

The manager came up and kept watch at everything I was looking at and they all greet with complete additute. However,...

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No votes

My w2 was mauled to last known address but former landlords no longer there. Need my w2s emailed to me if possible

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Napa Auto Parts and Advance Auto Parts Products and Services

Most reviewed product and services
  • Napa Auto Parts Customer Care (67 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Napa Auto Parts Manager (10 reviews)
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)