PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Napa Auto Parts

Advance Auto Parts and Napa Auto Parts Overview

Total reviews 1141 367
Company responses 0 0
Issues resolved 7 1

Advance Auto Parts and Napa Auto Parts Consumer Ratings

Rank
55 out of 423 in Auto Parts and Accessories category
79 out of 423 in Auto Parts and Accessories category
Product or Service Quality
46 in category
67 in category
Exchange, Refund and Cancellation Policy
31 in category
37 in category
Price Affordability
63 in category
88 in category
Value for money
36 in category
71 in category

Advance Auto Parts and Napa Auto Parts Rating Details

Product or Service Quality
1.9 (461 reviews)
1.5 (146 reviews)
Reviewer's quote

...The manager had very poor customer service skills. Especially when she showed me on my previous visit where the Custer service associate had checked "customer opted for debit card refund. "...

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...even I had receipt staying had no moneys for $47 wheel bearing return staying should go back to store where I bought item very unprofessional an no customer service an rude Ill nevertheless went to another store an had no problems they credit back my card . Theres so many automotive parts stores everywhere Available this person should not be this...

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Exchange, Refund and Cancellation Policy
1.8 (455 reviews)
1.7 (125 reviews)
Reviewer's quote

...I took the bulb to an Advance closer to home for an exchange or refund. Yes, it was unpackaged but unused. The clerks at the Erwin, Tenn Advance auto refused a refund or exchange..

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...Travis seemed very unhappy with having to help me and preceded to tell me that my vehicle was a junk pile and that I should just total it !!!!! After an exchange of words I was called a Junky Redneck and to take my Cracker *** back to the country!!!! Travis was and angry,gay,black man that should be locked up before he...

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Price Affordability
2.5 (418 reviews)
2.1 (129 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

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Value for money
2.3 (412 reviews)
1.9 (112 reviews)
Reviewer's quote

...after covid and breaking my ankle prior I was stressed and worried and instead of getting a second opinion I said ok Ill buy a new battery with the little money I actually had on me. I couldn't afford to not do the core charge so I got the new battery went home and put it in two days later the car wouldn't start again. I spent most of...

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Apparently somewhere in the fine print on the paper received with the plastic were details on how the money was only mine for a limited time. Fast-forward I finally got around to making that purchase yesterday as pandemic related restrictions eased. Unfortunately I discovered that the $75 I had...

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Advance Auto Parts and Napa Auto Parts Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Location
  • Friendly
  • People
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Employee lacking manners
  • Ignorance

Advance Auto Parts and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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5

compramos este motor en Napa main store en Phoenix Az Phone Number (602) 272-5611 en 05/30/2014 invoice # 404554 vin...

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Advance Auto Parts and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

Needed a quick repair on a 2002 Villager consisting of a water pump and (while they're in there) a timing belt and idler...

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Advance Auto Parts and Napa Auto Parts Latest Reviews

Recent published reviews
1.8

Broke a promise Friday night. Swore I'd never deal with advance auto after a multitude of screwed up parts orders....

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1

I submitted a rebate three and a half months ago. I recently received Napas email claiming the delay was due to the...

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No votes

Wanted to know if I could return it at any store with my receipt.

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No votes

Tonight, 9/15/20 at about 7:20pm, my girlfriend and I went to purchase a few automobile parts in your NAPA Store. This w...

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Advance Auto Parts and Napa Auto Parts Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (107 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Napa Auto Parts Customer Care (70 reviews)
  • Napa Auto Parts Manager (11 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)