PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Advance Auto Parts and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1071 reviews. It is 723 reviews more than Napa Auto Parts received since May 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Advance Auto Parts customer support team than with Napa Auto Parts customer service.
Advance Auto Parts and Napa Auto Parts Consumer Ratings
Rank
49
out of 541 in Auto Parts and Accessories category
63
out of 541 in Auto Parts and Accessories category
Product or Service Quality
39
in category
58
in category
Exchange, Refund and Cancellation Policy
24
in category
32
in category
Price Affordability
48
in category
73
in category
According to consumer ratings and reviews, Advance Auto Parts ranks 14 points higher in the Auto Parts and Accessories category than Napa Auto Parts.
People gave Advance Auto Parts 2 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 98 points higher than the worst rated brand in this category.
At the same time, Napa Auto Parts was rated 1.6 stars for Product or Service Quality criterion in this category and it is 79 points higher than the worst rated brand in this category.
If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Advance Auto Parts has a higher rating than Napa Auto Parts.
Regarding Price Affordability criterion, consumers gave Advance Auto Parts 2.5 stars and it is 65% greater than other in category.
Napa Auto Parts however was rated 2 stars and it is 53% worse than other in category.
Advance Auto Parts and Napa Auto Parts Rating Details
Product or Service Quality
2 (436 reviews)
1.6 (131 reviews)
Reviewer's quote
I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month...
John T
Whent to Napa to get a loaner tool $100 to rent it, (fan clutch removal tool) when home, but after that have family come over from out town. So I end it up not doing the job my self.Took the tool back to the store and they said they can't take it back! Because It passed 7 days but they Never...
PissedConsumer1711364
Exchange, Refund and Cancellation Policy
1.8 (427 reviews)
1.7 (110 reviews)
Reviewer's quote
I went into Advance auto parts, store number #06301, i was addressed by an employee named Javon V. I handed him a low beam headlight for my 2011Toyota camry. He then went to the lights section and handed me the new light that i needed. I then went right outside to my car to install the light. After...
Dondra
*** poor service and attitude throughout every level of the company from the front counter to store manager, owner of store and district manager are all of the same *** poor pot of *** on the customer they don’t care what can be done when none of them even care no audits to have to answer to I...
PissedConsumer1706719
Price Affordability
2.5 (392 reviews)
2 (113 reviews)
Reviewer's quote
First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...
Saundra J
...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...
PissedConsumer1709142
Advance Auto Parts and Napa Auto Parts Pros and Cons
Pros
Close to my house
Discusted
Convience
Location
Friendly
People
Cons
Customer service
Poorly trained associates
Employee attitude
Customer service
Product quality
Employees
Advance Auto Parts and Napa Auto Parts Most Positive Reviews
How would you compare Advance Auto Parts vs Napa Auto Parts?