PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Napa Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Napa Auto Parts

Advance Auto Parts and Napa Auto Parts Overview

Total reviews
1071
348
Company responses
0
0
Issues resolved
7
1

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1071 reviews. It is 723 reviews more than Napa Auto Parts received since May 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Advance Auto Parts customer support team than with Napa Auto Parts customer service.

Advance Auto Parts and Napa Auto Parts Consumer Ratings

Rank
49 out of 541 in Auto Parts and Accessories category
63 out of 541 in Auto Parts and Accessories category
Product or Service Quality
39 in category
58 in category
Exchange, Refund and Cancellation Policy
24 in category
32 in category
Price Affordability
48 in category
73 in category

According to consumer ratings and reviews, Advance Auto Parts ranks 14 points higher in the Auto Parts and Accessories category than Napa Auto Parts. People gave Advance Auto Parts 2 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 98 points higher than the worst rated brand in this category. At the same time, Napa Auto Parts was rated 1.6 stars for Product or Service Quality criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Advance Auto Parts has a higher rating than Napa Auto Parts. Regarding Price Affordability criterion, consumers gave Advance Auto Parts 2.5 stars and it is 65% greater than other in category. Napa Auto Parts however was rated 2 stars and it is 53% worse than other in category.

Advance Auto Parts and Napa Auto Parts Rating Details

Product or Service Quality
2 (436 reviews)
1.6 (131 reviews)
Reviewer's quote

I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month...

John T

Whent to Napa to get a loaner tool $100 to rent it, (fan clutch removal tool) when home, but after that have family come over from out town. So I end it up not doing the job my self.Took the tool back to the store and they said they can't take it back! Because It passed 7 days but they Never...

PissedConsumer1711364
Exchange, Refund and Cancellation Policy
1.8 (427 reviews)
1.7 (110 reviews)
Reviewer's quote

I went into Advance auto parts, store number #06301, i was addressed by an employee named Javon V. I handed him a low beam headlight for my 2011Toyota camry. He then went to the lights section and handed me the new light that i needed. I then went right outside to my car to install the light. After...

Dondra

*** poor service and attitude throughout every level of the company from the front counter to store manager, owner of store and district manager are all of the same *** poor pot of *** on the customer they don’t care what can be done when none of them even care no audits to have to answer to I...

PissedConsumer1706719
Price Affordability
2.5 (392 reviews)
2 (113 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

Saundra J

...NAPA parking lot and they no longer carry Bosch, I got a champion with a 36 month full free replacement and paid just $104 compared to the NAPA $127 sales price (it took me hours to register and sign up for all kinds of stuff to get that NAPA discount). Took me 2 minutes to place my pepboys order and on top of it all they also gave me the same online 25% off discount on all other items I got when I picked up my battery! After...

PissedConsumer1709142

Advance Auto Parts and Napa Auto Parts Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Location
  • Friendly
  • People
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Product quality
  • Employees

Advance Auto Parts and Napa Auto Parts Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

5

Called napa , to order an a/c part ,told him what i needed salesman put me on hold , after 15 minutes of being on hold w...

Advance Auto Parts and Napa Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

1

Purchased new radiator from napa late summer.No new o-rings for low coolant sensor. Low coolant sensor began to leak...

Advance Auto Parts and Napa Auto Parts Latest Reviews

Recent published reviews

Never gotten paid today. Why did it go to a closed bank account. When I provided a new account at TD bank

Read all 1071 reviews
1

I purchased an alternator in December 2018..it went bad by April 2010..Napa replaced it..that alternator went bad...

Read all 348 reviews

Advance Auto Parts and Napa Auto Parts Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (252 reviews)
  • Advance Auto Parts Manager (105 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Napa Auto Parts Customer Care (66 reviews)
  • Napa Auto Parts Car Part Replacement (11 reviews)
  • Napa Auto Parts Manager (9 reviews)