PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Laurel Mountain Mustang and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Laurel Mountain Mustang
Advance Auto Parts

Laurel Mountain Mustang and Advance Auto Parts Overview

Total reviews
76
1137
Company responses
0
0
Issues resolved
0
7

Laurel Mountain Mustang and Advance Auto Parts Consumer Ratings

Rank
155 out of 931 in Equipment category
60 out of 410 in Auto Parts and Accessories category
Product or Service Quality
91 in category
47 in category
Exchange, Refund and Cancellation Policy
113 in category
32 in category
Price Affordability
63 in category
66 in category
Turnaround Time
46 in category
42 in category

Laurel Mountain Mustang and Advance Auto Parts Rating Details

Product or Service Quality
2 (24 reviews)
1.9 (457 reviews)
Reviewer's quote

...Thst is grsat cudtomrr service..

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Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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Exchange, Refund and Cancellation Policy
1.3 (13 reviews)
1.8 (449 reviews)
Reviewer's quote

This has been an on-going process just trying to a refund for product that was delivered 4months late and now I have spent 9mnths trying to get the refund? I have spoke with Kevin is parts a few times and he is always working on it? I was email in Dec, 2014 that the order was canceled and a...

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...00 core refund. very very satisfied..

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Price Affordability
3.1 (12 reviews)
2.5 (413 reviews)
Reviewer's quote

I ORDERED RADIATOR HOSES FOR MY 66 MUSTANG WITH SCOTT DRAKE LETTERING I WAS SENT HOSES WITHOUT LETTERING CALLED AFTER FOUR TIMES CALLING WAS TOLD THAT WAS ALL THEY HAVE. BUT THEY ADVERTISED WITH THE LETTERING TOLD COULD NOT RETURN THE HOSES.NEVER DID BUSINESS WITH THEM AGAIN.BAD CUSTOMER SERVICE...

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First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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Turnaround Time
3 (2 reviews)
2.1 (378 reviews)
Reviewer's quote

...At the time i was in high school and didn't have a job so i got money by mowing lawns. I am glad they are out of business because of all of the people they screwed over but i still feel that they owe me for the part i worked hard to get..

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...Cobie and the other young man in the store at the time were not wearing masks. Cobie needs an attitude adjustment...

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Laurel Mountain Mustang and Advance Auto Parts Pros and Cons

Pros
  • Prices and most parts were good
  • Our 1st relationship
  • Prices seemed good
  • Close to my house
  • Discusted
  • Convience
Cons
  • Customer service
  • Way they treat customers
  • How they treat customers
  • Customer service
  • Poorly trained associates
  • Employee attitude

Laurel Mountain Mustang and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

I don't understand all the negative reviews of Laurel Mountain Mustang. I've ordered a lot of parts from them over last...

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5

about a pair of brake pads from auto

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5

Ordered teo rear quarter panels from laure mountain mustang , recieved both panels snd were dsmsged in shipment. Called...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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Laurel Mountain Mustang and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered an exhaust kit. They kept telling me the items would ship on a certain day but they never did. After six...

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1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

ORDERED SEVERAL ITEMS, JAN 23, 2015. CHARGED FOR ALL ITEMS, ONE STILL NOT RECIEVED 1965 LISCENSE PLATE FRAME, 1965 FUEL...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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Laurel Mountain Mustang and Advance Auto Parts Latest Reviews

Recent published reviews
No votes

in september in 2015, we order parts for 475US $; we haven't received anything but the money has been debited. my broth...

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4.6

That was the complaint no masks by employees but all customers had masks on. Auto Zone and NAPA employees had masks on...

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1.1

Back in 07-11-2015, i ordered a grill and molding kit for my 1969 mustang that i am restoring. When i ordered it i recie...

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2.5

Purchased Monroe RoadMastic Complete strut for my 2002 Chrysler Voyager LX at your store. The part did not fit my...

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Laurel Mountain Mustang and Advance Auto Parts Products and Services

Most reviewed product and services
  • Laurel Mountain Mustang Customer Care (7 reviews)
  • Advance Auto Parts Customer Care (259 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)