PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Smash Repairs and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Smash Repairs
Advance Auto Parts

Jones Smash Repairs and Advance Auto Parts Overview

Total reviews 1 1142
Company responses 0 0
Issues resolved 0 7

Jones Smash Repairs and Advance Auto Parts Consumer Ratings

Rank
661 out of 1746 in Service Centers and Repairs category
60 out of 429 in Auto Parts and Accessories category
Value for money
387 in category
38 in category
Price Affordability
420 in category
65 in category
Exchange, Refund and Cancellation Policy
349 in category
33 in category
Product or Service Quality
385 in category
49 in category

Jones Smash Repairs and Advance Auto Parts Rating Details

Value for money
1 (1 review)
2.3 (412 reviews)
Reviewer's quote

A big Buck Kangaroo hit the side of my car.I went to Jones Smash Repairs in Charleville, their quote was that the car was a repairable write off.There is no mechanical damage, no structural damage only panel damage yet they quoted $8000 au for repairs.The car was insured for $8000 and the quote...

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...after covid and breaking my ankle prior I was stressed and worried and instead of getting a second opinion I said ok Ill buy a new battery with the little money I actually had on me. I couldn't afford to not do the core charge so I got the new battery went home and put it in two days later the car wouldn't start again. I spent most of...

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Price Affordability
1 (1 review)
2.5 (418 reviews)
Reviewer's quote

No items

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.8 (455 reviews)
Reviewer's quote

No items

...I took the bulb to an Advance closer to home for an exchange or refund. Yes, it was unpackaged but unused. The clerks at the Erwin, Tenn Advance auto refused a refund or exchange..

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Product or Service Quality
1 (1 review)
1.9 (461 reviews)
Reviewer's quote

No items

...The manager had very poor customer service skills. Especially when she showed me on my previous visit where the Custer service associate had checked "customer opted for debit card refund. "...

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Jones Smash Repairs and Advance Auto Parts Pros and Cons

Pros
No votes
  • Close to my house
  • Discusted
  • Convience
Cons
  • Uncaring about client circumstances
  • Panel beater ignorant - arrogant
  • No communication with client about quote
  • Customer service
  • Poorly trained associates
  • Employee attitude

Jones Smash Repairs and Advance Auto Parts Most Positive Reviews

Top rated reviews
No votes
5

about a pair of brake pads from auto

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No votes
5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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Jones Smash Repairs and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

A big Buck Kangaroo hit the side of my car.
I went to Jones Smash Repairs in Charleville, their quote was that the car wa...

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1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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No votes
1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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Jones Smash Repairs and Advance Auto Parts Latest Reviews

Recent published reviews
No votes
No votes

I visited the Adrian Michigan advanced auto parts store 9/22/20 and not a single employee was wearing a mask. As a resul...

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No votes
1.8

Broke a promise Friday night. Swore I'd never deal with advance auto after a multitude of screwed up parts orders....

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Jones Smash Repairs and Advance Auto Parts Products and Services

Most reviewed product and services
  • Jones Smash Repairs Car Repair (1 review)
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (107 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)