PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Jones Smash Repairs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Jones Smash Repairs

Advance Auto Parts and Jones Smash Repairs Overview

Total reviews 1142 1
Company responses 0 0
Issues resolved 7 0

Advance Auto Parts and Jones Smash Repairs Consumer Ratings

Rank
59 out of 427 in Auto Parts and Accessories category
660 out of 1741 in Service Centers and Repairs category
Product or Service Quality
49 in category
383 in category
Exchange, Refund and Cancellation Policy
32 in category
347 in category
Price Affordability
66 in category
419 in category
Value for money
38 in category
386 in category

Advance Auto Parts and Jones Smash Repairs Rating Details

Product or Service Quality
1.9 (461 reviews)
1 (1 review)
Reviewer's quote

...The manager had very poor customer service skills. Especially when she showed me on my previous visit where the Custer service associate had checked "customer opted for debit card refund. "...

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A big Buck Kangaroo hit the side of my car.I went to Jones Smash Repairs in Charleville, their quote was that the car was a repairable write off.There is no mechanical damage, no structural damage only panel damage yet they quoted $8000 au for repairs.The car was insured for $8000 and the quote...

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Exchange, Refund and Cancellation Policy
1.8 (455 reviews)
1 (1 review)
Reviewer's quote

...I took the bulb to an Advance closer to home for an exchange or refund. Yes, it was unpackaged but unused. The clerks at the Erwin, Tenn Advance auto refused a refund or exchange..

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No items

Price Affordability
2.5 (418 reviews)
1 (1 review)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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No items

Value for money
2.3 (412 reviews)
1 (1 review)
Reviewer's quote

...after covid and breaking my ankle prior I was stressed and worried and instead of getting a second opinion I said ok Ill buy a new battery with the little money I actually had on me. I couldn't afford to not do the core charge so I got the new battery went home and put it in two days later the car wouldn't start again. I spent most of...

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No items

Advance Auto Parts and Jones Smash Repairs Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
No votes
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Uncaring about client circumstances
  • Panel beater ignorant - arrogant
  • No communication with client about quote

Advance Auto Parts and Jones Smash Repairs Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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No votes
5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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No votes

Advance Auto Parts and Jones Smash Repairs Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

A big Buck Kangaroo hit the side of my car.
I went to Jones Smash Repairs in Charleville, their quote was that the car wa...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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No votes

Advance Auto Parts and Jones Smash Repairs Latest Reviews

Recent published reviews
No votes

I visited the Adrian Michigan advanced auto parts store 9/22/20 and not a single employee was wearing a mask. As a resul...

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No votes
1.8

Broke a promise Friday night. Swore I'd never deal with advance auto after a multitude of screwed up parts orders....

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No votes

Advance Auto Parts and Jones Smash Repairs Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (107 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Jones Smash Repairs Car Repair (1 review)