PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Google Express and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Google Express
Advance Auto Parts

Google Express and Advance Auto Parts Overview

Total reviews
174
1138
Company responses
0
0
Issues resolved
1
7

Google Express and Advance Auto Parts Consumer Ratings

Rank
138 out of 313 in Auctions and Marketplaces category
60 out of 411 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
No votes
31 in category
Product or Service Quality
No votes
47 in category
Delivery Service
No votes
51 in category
Turnaround Time
No votes
42 in category

Google Express and Advance Auto Parts Rating Details

Exchange, Refund and Cancellation Policy
No votes
1.8 (449 reviews)
Reviewer's quote

I was told it was too far in the process and they could not cancel or refund my money. Yet, I waited weeks and my order had not been sent. After putting pressure on them I received my order and was extremely unhappy! *** quality for what I paid! Never again! Will not do business with this company...

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...00 core refund. very very satisfied..

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Product or Service Quality
No votes
1.9 (457 reviews)
Reviewer's quote

Ordered an item, was delayed two weeks, emailed customer service after a week and the order was cancelled with the reason out of stock. Emailed customer service again as the item was still listed in stock on Google and on the merchants direct website. Was advised to place a new order, second order...

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Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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Delivery Service
No votes
1.9 (194 reviews)
Reviewer's quote

...Slow delivery service..

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I took out the old battery immediately to give it to the delivery person, but they did not bring the new one. Today, Sunday, May 3, I waited for until 1:00 pm, they still did not deliver my battery, then I called the customer service. I waited 45 minutes to speak with the customer service...

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Turnaround Time
No votes
2.1 (378 reviews)
Reviewer's quote

I used Google Express one time about a year ago and I have never used it again, nor will I ever use it. I ordered beverages in glass bottles and when I received my order, half of the bottles were broken. I immediately took photos and contacted customer service...

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...Cobie and the other young man in the store at the time were not wearing masks. Cobie needs an attitude adjustment...

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Google Express and Advance Auto Parts Pros and Cons

Pros
  • Potential prices
  • Frustrating
  • 20 percent off promo code
  • Close to my house
  • Discusted
  • Convience
Cons
  • Terrible customer support
  • No solutions to problem provided
  • Poor customer service
  • Customer service
  • Poorly trained associates
  • Employee attitude

Google Express and Advance Auto Parts Most Positive Reviews

Top rated reviews
4.6

We irdered my grandson some very nice, expensive shoes. I never expected they could possible get there as quick as they...

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5

about a pair of brake pads from auto

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3.7

not worth the tiny savings stick to amazon and their actual customer service.

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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Google Express and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

Google needs to check their search engine many times I cannot get the correct information because they are to consumed...

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1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

I placed and order for a PS4 and was guaranteed one day delivery; with no tracking updates on the day of delivery i...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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Google Express and Advance Auto Parts Latest Reviews

Recent published reviews
1

The box I got did not even come packaged it came open with a label on it. I was charged over one hundred dollars for a...

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No votes

2639 W Meighan Blvd, Gadsden, AL 35904
So Call to get a Front wheel bearing for a 2016 Nissan rogue they have one I drove...

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No votes

I would like to send back the canvas picture and order a framed print.

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4.6

That was the complaint no masks by employees but all customers had masks on. Auto Zone and NAPA employees had masks on...

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Google Express and Advance Auto Parts Products and Services

Most reviewed product and services
  • Google Express Customer Care (31 reviews)
  • Google Express Shipping Service (13 reviews)
  • Google Express Website (8 reviews)
  • Advance Auto Parts Customer Care (259 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)