PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Google Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Google Express

Advance Auto Parts and Google Express Overview

Total reviews 1148 178
Company responses 0 0
Issues resolved 8 1

Advance Auto Parts and Google Express Consumer Ratings

Rank
62 out of 429 in Auto Parts and Accessories category
152 out of 334 in Auctions and Marketplaces category
Product or Service Quality
45 in category
104 in category
Exchange, Refund and Cancellation Policy
34 in category
93 in category
Turnaround Time
40 in category
98 in category
Advertised vs Delivered
41 in category
92 in category

Advance Auto Parts and Google Express Rating Details

Product or Service Quality
1.9 (461 reviews)
1.4 (94 reviews)
Reviewer's quote

...The manager had very poor customer service skills. Especially when she showed me on my previous visit where the Custer service associate had checked "customer opted for debit card refund. "...

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...After putting pressure on them I received my order and was extremely unhappy! *** quality for what I paid! Never again! Will not do business with this company ever again! I paid well over $60 for a shower curtain that looks like it came from a dollar store!..

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Exchange, Refund and Cancellation Policy
1.8 (454 reviews)
1.1 (107 reviews)
Reviewer's quote

...I took the bulb to an Advance closer to home for an exchange or refund. Yes, it was unpackaged but unused. The clerks at the Erwin, Tenn Advance auto refused a refund or exchange..

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I ordered a Nikon camera was charged and told me I'd have it within a week which I was going to use for a wedding, after 5 days of waiting and being charged Google canceled my order (I have yet to receive a $400 plus refund) stating that it was now out of stock..

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Turnaround Time
2 (382 reviews)
1.2 (87 reviews)
Reviewer's quote

...I don't know what his problem was but I was in that store and checked out at 19:06 1 hour before close there was only 2 other customers in store at that time. Reg# 2 Danny c..

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I used Google Express one time about a year ago and I have never used it again, nor will I ever use it. I ordered beverages in glass bottles and when I received my order, half of the bottles were broken. I immediately took photos and contacted customer service...

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Advertised vs Delivered
1.8 (203 reviews)
1.2 (87 reviews)
Reviewer's quote

...They told they would have one delivered next day at noon and took my info and phone number. I returned the next day but they said the truck didn't come but it would be there the next day. I returned the next day around noon again but they said the delivery would come now until 4 pm...

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...Tracking showed the item was delivered to the retailer eight days ago but there's no sign of a refund. I have disputed the charge with Visa, so we'll see what happens. These people are corrupt, incompetent or both...

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Advance Auto Parts and Google Express Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Potential prices
  • Frustrating
  • 20 percent off promo code
Cons
  • Customer service
  • Employee attitude
  • Poorly trained associates
  • Terrible customer support
  • No solutions to problem provided
  • Poor customer service

Advance Auto Parts and Google Express Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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4.6

We irdered my grandson some very nice, expensive shoes. I never expected they could possible get there as quick as they...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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3.7

not worth the tiny savings stick to amazon and their actual customer service.

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Advance Auto Parts and Google Express Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

Google needs to check their search engine many times I cannot get the correct information because they are to consumed...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

I placed and order for a PS4 and was guaranteed one day delivery; with no tracking updates on the day of delivery i...

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Advance Auto Parts and Google Express Latest Reviews

Recent published reviews
1

I purchased an oil dipstick for my vehicle, salesman selected and sold me the wrong part even after I questioned it. I...

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No votes

Google Play can kya ek ha se address by ta xx ha s by de n my dad call jx Singh do is

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No votes

Someone was supposed to call me from management and that never happened!

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1.5

I was told to collect my iPhone XS but they didnt tell me where to collect it from.

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Advance Auto Parts and Google Express Products and Services

Most reviewed product and services
  • Advance Auto Parts Manager (107 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Advance Auto Parts Cashier (27 reviews)
  • Google Express Shipping Service (17 reviews)