Advance Auto Parts vs Google Express: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Google Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Advance Auto Parts

2.0

Google Express

1.3

Advance Auto Parts

Google Express

Advance Auto Parts and Google Express Overview

Total reviews

1081

169

Company responses

Issues resolved

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1081 reviews. It is 912 reviews more than Google Express received since Mar 24, 2018. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Advance Auto Parts customer support team and Google Express customer service.

Advance Auto Parts and Google Express Consumer Ratings

Rank

46 out of 517 in Auto Parts and Accessories category

115 out of 430 in Auctions and Marketplaces category

Product or Service Quality

40 in category

84 in category

Exchange, Refund and Cancellation Policy

24 in category

72 in category

Turnaround Time

38 in category

77 in category

Advance Auto Parts and Google Express Rating Details

Product or Service Quality

2 (441 reviews)

1.4 (89 reviews)

Reviewer's quote

...As a ASE Certified mechanic prior to working there I used good high quality parts. Upon seeing the junk alternator and started they sold it made me sick. Ball joints that the caps were miss pressed together...

PissedConsumer1757640

...After putting pressure on them I received my order and was extremely unhappy! *** quality for what I paid! Never again! Will not do business with this company ever again! I paid well over $60 for a shower curtain that looks like it came from a dollar store!..

PissedConsumer1682133

Exchange, Refund and Cancellation Policy

1.8 (430 reviews)

1.1 (102 reviews)

Reviewer's quote

My car isn’t starting and when I try to go and exchange it or return it they giving me issue, saying that there’s nothing that they can do about it even if I have a receipt they just threw a fake customer service number that didn’t work at me and didn’t try to even help me. They could care less...

Ugo

I ordered a Nikon camera was charged and told me I'd have it within a week which I was going to use for a wedding, after 5 days of waiting and being charged Google canceled my order (I have yet to receive a $400 plus refund) stating that it was now out of stock..

Barry D

Turnaround Time

2.1 (364 reviews)

1.2 (85 reviews)

Reviewer's quote

Just stopped in the Advance Auto Parts store and spent over$40 and asked about my coupons and was told, sorry, we have already started the sale and " We'll catch you next time! " The *** idiots that they hire are COMPLETE IDIOTS and have NO COMMON SENSE!!!

Autum

I used Google Express one time about a year ago and I have never used it again, nor will I ever use it. I ordered beverages in glass bottles and when I received my order, half of the bottles were broken. I immediately took photos and contacted customer service...

Tawanna F