PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carquest Auto Parts and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carquest Auto Parts
Advance Auto Parts

Carquest Auto Parts and Advance Auto Parts Overview

Total reviews
21
1121
Company responses
0
0
Issues resolved
0
7

Carquest Auto Parts and Advance Auto Parts Consumer Ratings

Rank
48 out of 363 in Auto Parts and Accessories category
55 out of 363 in Auto Parts and Accessories category
Price Affordability
70 in category
56 in category
Product or Service Quality
19 in category
45 in category
Value for money
52 in category
37 in category
Turnaround Time
18 in category
38 in category

Carquest Auto Parts and Advance Auto Parts Rating Details

Price Affordability
2.2 (10 reviews)
2.5 (407 reviews)
Reviewer's quote

The owner does have any customer service. We order over $3000.00 per month. He uses foul language and cant have a adult conversation. He said go to my competitor I dont want to do any business and you can call whoever you want cause I dont give a shot.

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First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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Product or Service Quality
2.6 (7 reviews)
1.9 (449 reviews)
Reviewer's quote

I called to complain about a driver at your San Marcos store and was transfer to Rich the owner. He started the conversation right not being rude then I said why I was complaining about the driver getting mad when he was told wait let see if is the right part and the driver getting all mad and...

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...As a ASE Certified mechanic prior to working there I used good high quality parts. Upon seeing the junk alternator and started they sold it made me sick. Ball joints that the caps were miss pressed together...

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Value for money
2 (5 reviews)
2.3 (402 reviews)
Reviewer's quote

There is no reason why they are keeping my refund. I have been ripped off. Shady business

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I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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Turnaround Time
2.5 (4 reviews)
2.1 (372 reviews)
Reviewer's quote

...Next time you buy JUNK, Write it all over the Part in a sharpie to save the next guy the aggravation. ..

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No phone call either! Here is my loss: 1) My time - at least 2 hours of my very precious time, which they cannot pay for! 2) I have my car with no battery and can't drive it to the nearest store since I unhooked it. I have to put it back, do the jump-start by asking help from my neighbor or someone...

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Carquest Auto Parts and Advance Auto Parts Pros and Cons

Pros
  • You guys ukwho
  • Steve m
  • Owner
  • Close to my house
  • Discusted
  • Convience
Cons
  • Does not honor warranty
  • Owner is rude
  • Customer service
  • Employee attitude
  • Poorly trained associates

Carquest Auto Parts and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

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5

about a pair of brake pads from auto

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4

As an Ex-Employee of CARQUEST and now customer, I needed to tell people out there that the last post on CARQUEST being...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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Carquest Auto Parts and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

I travel for work building the nations power lines. I travel with a 14k pound fifth wheel so my wife, baby and I can...

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1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

You can warranty the parts and the labor to get my vehicle back

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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Carquest Auto Parts and Advance Auto Parts Latest Reviews

Recent published reviews
1

The owner does have any customer service. We order over $3000.00 per month. He uses foul language and cant have a adult...

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No votes

My w2 was mauled to last known address but former landlords no longer there. Need my w2s emailed to me if possible

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1

I called to complain about a driver at your San Marcos store and was transfer to Rich the owner. He started the...

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1

I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using...

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Carquest Auto Parts and Advance Auto Parts Products and Services

Most reviewed product and services
  • Carquest Auto Parts Alternator (3 reviews)
  • Carquest Auto Parts Owner (1 review)
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)