PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Carquest Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Carquest Auto Parts

Advance Auto Parts and Carquest Auto Parts Overview

Total reviews 1169 32
Company responses 0 0
Issues resolved 8 0

Advance Auto Parts and Carquest Auto Parts Consumer Ratings

Rank
66 out of 527 in Auto Parts and Accessories category
105 out of 527 in Auto Parts and Accessories category
Product or Service Quality
48 in category
34 in category
Exchange, Refund and Cancellation Policy
36 in category
90 in category
Price Affordability
75 in category
129 in category
Value for money
43 in category
100 in category

Advance Auto Parts and Carquest Auto Parts Rating Details

Product or Service Quality
1.9 (470 reviews)
2.1 (10 reviews)
Reviewer's quote

...And they say service is their best part. they robbed a 96 year old man out of his money and battery. this happened at store #04139 **** Marlboro Rd Farmville NC...

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Rude customer service. Manager making out with a counter person. John i think is his name...

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Exchange, Refund and Cancellation Policy
1.8 (463 reviews)
1.1 (8 reviews)
Reviewer's quote

...I took the bulb to an Advance closer to home for an exchange or refund. Yes, it was unpackaged but unused. The clerks at the Erwin, Tenn Advance auto refused a refund or exchange..

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...Wants to give me a store credit instead of full refund. Please help..

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Price Affordability
2.4 (428 reviews)
1.9 (13 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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My son purchased a rebuilt engine for his jeep the thing didn't get back from the shop 22 miles knocking. After some time it was replaced. His family situation changed with his wife's commute so he sold the jeep. The next per son had trouble four months and less than 5,000 miles later. No help...

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Value for money
2.3 (421 reviews)
1.6 (8 reviews)
Reviewer's quote

...after covid and breaking my ankle prior I was stressed and worried and instead of getting a second opinion I said ok Ill buy a new battery with the little money I actually had on me. I couldn't afford to not do the core charge so I got the new battery went home and put it in two days later the car wouldn't...

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Part # 37608 does not come with the proper plug for the bleeder valve, which causes power steering fluid to shoot across the garage.

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Advance Auto Parts and Carquest Auto Parts Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • You guys ukwho
  • Steve m
  • Owner
Cons
  • Customer service
  • Employee attitude
  • Poorly trained associates
  • Does not honor warranty
  • Owner is rude

Advance Auto Parts and Carquest Auto Parts Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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4

As an Ex-Employee of CARQUEST and now customer, I needed to tell people out there that the last post on CARQUEST being...

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Advance Auto Parts and Carquest Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

I travel for work building the nations power lines. I travel with a 14k pound fifth wheel so my wife, baby and I can...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

You can warranty the parts and the labor to get my vehicle back

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Advance Auto Parts and Carquest Auto Parts Latest Reviews

Recent published reviews
3

I went in to return an item she uses all the items are there and the lady Anna at the Hialeah location refuse to take...

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No votes

Bought a Thermostat for my cummins 6.7 and it was not the right one and was bad wouldnt open in boiling water and over...

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No votes

I WHENT TO THE STORE #09194 ALL YOU SERVICE THERE HAVE NO CLUE ABOUT CARS AND WHEN YOU ASK A QUESTION THEY ANSWER AND...

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1

My son purchased a rebuilt engine for his jeep the thing didn't get back from the shop 22 miles knocking. After some...

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