PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Carquest Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Carquest Auto Parts

Advance Auto Parts and Carquest Auto Parts Overview

Total reviews
1131
23
Company responses
0
0
Issues resolved
7
0

Advance Auto Parts and Carquest Auto Parts Consumer Ratings

Rank
58 out of 382 in Auto Parts and Accessories category
54 out of 382 in Auto Parts and Accessories category
Product or Service Quality
45 in category
19 in category
Exchange, Refund and Cancellation Policy
31 in category
70 in category
Price Affordability
63 in category
76 in category
Value for money
37 in category
54 in category

Advance Auto Parts and Carquest Auto Parts Rating Details

Product or Service Quality
1.9 (452 reviews)
2.6 (7 reviews)
Reviewer's quote

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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I called to complain about a driver at your San Marcos store and was transfer to Rich the owner. He started the conversation right not being rude then I said why I was complaining about the driver getting mad when he was told wait let see if is the right part and the driver getting all mad and...

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Exchange, Refund and Cancellation Policy
1.8 (447 reviews)
1.3 (4 reviews)
Reviewer's quote

...00 core refund. very very satisfied..

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...They told me to take it Advanced to exchange and this was in February. They told me I could only exchange once? That is not a lifetime warranty! This is a rip off..

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Price Affordability
2.5 (411 reviews)
2.2 (10 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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The owner does have any customer service. We order over $3000.00 per month. He uses foul language and cant have a adult conversation. He said go to my competitor I dont want to do any business and you can call whoever you want cause I dont give a shot.

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Value for money
2.3 (405 reviews)
2 (5 reviews)
Reviewer's quote

I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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There is no reason why they are keeping my refund. I have been ripped off. Shady business

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Advance Auto Parts and Carquest Auto Parts Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • You guys ukwho
  • Steve m
  • Owner
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Does not honor warranty
  • Owner is rude

Advance Auto Parts and Carquest Auto Parts Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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4

As an Ex-Employee of CARQUEST and now customer, I needed to tell people out there that the last post on CARQUEST being...

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Advance Auto Parts and Carquest Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

I travel for work building the nations power lines. I travel with a 14k pound fifth wheel so my wife, baby and I can...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

You can warranty the parts and the labor to get my vehicle back

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Advance Auto Parts and Carquest Auto Parts Latest Reviews

Recent published reviews
2.8

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order....

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No votes

I get the parts and they fail and I have to continue paying for the service because of a bad part

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No votes

Why am I forced to wear a face mask on your store in Lehighton PA when they are in green reopening phase. No required...

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No votes

Yes I have return the part to the dealer from where I got it. He has not got me back year

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Advance Auto Parts and Carquest Auto Parts Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Carquest Auto Parts Alternator (3 reviews)
  • Carquest Auto Parts Owner (1 review)