PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and Carquest Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
Carquest Auto Parts

Advance Auto Parts and Carquest Auto Parts Overview

Total reviews
1067
18
Company responses
0
0
Issues resolved
7
0

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1067 reviews. It is 1049 reviews more than Carquest Auto Parts received since May 30, 2011.

Advance Auto Parts and Carquest Auto Parts Consumer Ratings

Rank
49 out of 540 in Auto Parts and Accessories category
26 out of 540 in Auto Parts and Accessories category
Product or Service Quality
39 in category
18 in category
Exchange, Refund and Cancellation Policy
24 in category
57 in category
Price Affordability
48 in category
46 in category

According to consumer ratings and reviews, Carquest Auto Parts ranks 23 points higher in the Auto Parts and Accessories category than Advance Auto Parts. People gave Advance Auto Parts 2 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 99 points higher than the worst rated brand in this category. At the same time, Carquest Auto Parts was rated 2.8 stars for Product or Service Quality criterion in this category and it is 120 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Advance Auto Parts has a higher rating than Carquest Auto Parts. Regarding Price Affordability criterion, consumers gave Advance Auto Parts 2.5 stars and it is 65% greater than other in category. Carquest Auto Parts however was rated 2.5 stars and it is 67% greater than other in category.

Advance Auto Parts and Carquest Auto Parts Rating Details

Product or Service Quality
2 (436 reviews)
2.8 (6 reviews)
Reviewer's quote

I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month...

John T

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

steven j
Exchange, Refund and Cancellation Policy
1.8 (426 reviews)
1.3 (3 reviews)
Reviewer's quote

I went into Advance auto parts, store number #06301, i was addressed by an employee named Javon V. I handed him a low beam headlight for my 2011Toyota camry. He then went to the lights section and handed me the new light that i needed. I then went right outside to my car to install the light. After...

Dondra

...They told me to take it Advanced to exchange and this was in February. They told me I could only exchange once? That is not a lifetime warranty! This is a rip off..

sara c
Price Affordability
2.5 (391 reviews)
2.5 (8 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

Saundra J

There is no reason why they are keeping my refund. I have been ripped off. Shady business

William W

Advance Auto Parts and Carquest Auto Parts Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • You guys ukwho
  • Steve m
  • Owner
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Does not honor warranty

Advance Auto Parts and Carquest Auto Parts Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

5

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

Advance Auto Parts and Carquest Auto Parts Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

1

I travel for work building the nations power lines. I travel with a 14k pound fifth wheel so my wife, baby and I can...

Advance Auto Parts and Carquest Auto Parts Latest Reviews

Recent published reviews

If you get a bad engine or transmission advance Auto parts they do not back their warrantee I bought an engine from...

Read all 1067 reviews
2.3

There is no reason why they are keeping my refund. I have been ripped off. Shady business

Read all 18 reviews

Advance Auto Parts and Carquest Auto Parts Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (252 reviews)
  • Advance Auto Parts Manager (105 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Carquest Auto Parts Alternator (3 reviews)