PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Advance Auto Parts

AutoZone and Advance Auto Parts Overview

Total reviews
920
1120
Company responses
0
0
Issues resolved
6
7

AutoZone and Advance Auto Parts Consumer Ratings

Rank
40 out of 361 in Auto Parts and Accessories category
56 out of 361 in Auto Parts and Accessories category
Price Affordability
55 in category
54 in category
Value for money
39 in category
35 in category
Product or Service Quality
41 in category
43 in category
Exchange, Refund and Cancellation Policy
19 in category
28 in category

AutoZone and Advance Auto Parts Rating Details

Price Affordability
2.5 (275 reviews)
2.5 (407 reviews)
Reviewer's quote

Shopped online for O2 sensors, and found a good price at Az, where I haven’t shopped in years- evidently for good reason. Went to store and ordered them since they weren’t in stock, and was told they should be in later that day or the next morning. He wanted me to pay right then so I thought, ok,...

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First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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Value for money
2.2 (272 reviews)
2.3 (402 reviews)
Reviewer's quote

...I have to say also, you don't pay your employees enough money it's sad when people at taco Bell make more money. I also was in waiting for my extra mile award and after 3 months of asking about I just gave up. I suppose going above and beyond get you nowhere what so ever...

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I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using advanced auto anymore I would much rather pay a little more at napa and not have the hassle of this store anymore windham me store sucks and I'm not gonna deal with there store people not...

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Product or Service Quality
2 (262 reviews)
1.9 (449 reviews)
Reviewer's quote

Autozone in Grayslake sets high standards in every aspect of quality service!..

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...As a ASE Certified mechanic prior to working there I used good high quality parts. Upon seeing the junk alternator and started they sold it made me sick. Ball joints that the caps were miss pressed together...

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Exchange, Refund and Cancellation Policy
2.1 (215 reviews)
1.8 (443 reviews)
Reviewer's quote

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

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...00 core refund. very very satisfied..

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AutoZone and Advance Auto Parts Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Close to my house
  • Discusted
  • Convience
Cons
  • Customer service
  • Service
  • Warranty
  • Customer service
  • Employee attitude
  • Poorly trained associates

AutoZone and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

about a pair of brake pads from auto

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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AutoZone and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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AutoZone and Advance Auto Parts Latest Reviews

Recent published reviews
1

Warranty ov 30 days uses I ce no lo BM grr works no pro rate or return what????

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1

I had a receipt for the jumper cables I bought never used and they wouldn't give me my money back I'm not using...

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No votes

I went in to purchase but after 10 minutes of standing there waiting with no assistance I walked out. There were no...

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1.6

The light up led seatcovers and floor mats I are defective not aw shown in video

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AutoZone and Advance Auto Parts Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (90 reviews)
  • Autozone Auto Part (49 reviews)
  • Advance Auto Parts Customer Care (258 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)