PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AutoZone and Advance Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AutoZone
Advance Auto Parts

AutoZone and Advance Auto Parts Overview

Total reviews
878
1068
Company responses
0
0
Issues resolved
6
7

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1068 reviews. It is 190 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with AutoZone customer support team and Advance Auto Parts customer service.

AutoZone and Advance Auto Parts Consumer Ratings

Rank
33 out of 540 in Auto Parts and Accessories category
49 out of 540 in Auto Parts and Accessories category
Value for money
38 in category
34 in category
Price Affordability
47 in category
48 in category
Product or Service Quality
38 in category
39 in category

According to consumer ratings and reviews, AutoZone ranks 16 points higher in the Auto Parts and Accessories category than Advance Auto Parts. People gave AutoZone 2.3 stars for Value for money criterion in Auto Parts and Accessories category and it is 96 points higher than the worst rated brand in this category. At the same time, Advance Auto Parts was rated 2.3 stars for Value for money criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Advance Auto Parts has a higher rating than Advance Auto Parts. Regarding Product or Service Quality criterion, consumers gave AutoZone 2 stars and it is 72% greater than other in category. Advance Auto Parts however was rated 2 stars and it is 71% greater than other in category.

AutoZone and Advance Auto Parts Rating Details

Value for money
2.3 (263 reviews)
2.3 (385 reviews)
Reviewer's quote

...this is costing me a lot of time and money I'm very frustrated. I've used you guys for 20 years I buy and sell cars all the time. I asked the manager if they would be able to give me a gift card or something...

Stephana

8 calls later, and 9 days later only half my money put back on card. You have to call them to raise *** about getting your money back if you don't need the product. DO NOT USE ONLINE, IN STORE ONLY IF YOU TRUST THEM...

Timothy A
Price Affordability
2.5 (259 reviews)
2.5 (391 reviews)
Reviewer's quote

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

Saundra J
Product or Service Quality
2 (250 reviews)
2 (436 reviews)
Reviewer's quote

...make a lasting impression to gain a loyal customer, instead he questioned my integrity and confirmed the last impression I had with this store poor customer service. I would like a district manager to reach out to me in regards to the matter to...

PissedConsumer1685096

I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month...

John T

AutoZone and Advance Auto Parts Pros and Cons

Pros
  • Clean store
  • Location
  • Prices
  • Close to my house
  • Discusted
  • Convience
Cons
  • Customer service
  • Service
  • Whole process
  • Customer service
  • Poorly trained associates
  • Employee attitude

AutoZone and Advance Auto Parts Most Positive Reviews

Top rated reviews
5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

5

about a pair of brake pads from auto

AutoZone and Advance Auto Parts Most Critical Reviews

Lowest rated reviews
1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

AutoZone and Advance Auto Parts Latest Reviews

Recent published reviews
2.5

I purchased an item that they were offering mail in rebate. I filled all the paper work and submitted it. A few weeks...

Read all 878 reviews

I Monty Johnson went into this location in Carrboro NC several times and have been disappointed but today was the worst...

Read all 1068 reviews

AutoZone and Advance Auto Parts Products and Services

Most reviewed product and services
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (48 reviews)
  • Advance Auto Parts Customer Care (252 reviews)
  • Advance Auto Parts Manager (105 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)