PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
AutoZone

Advance Auto Parts and AutoZone Overview

Total reviews 1401 1482
Company responses 0 0
Issues resolved 15 15

Advance Auto Parts and AutoZone Consumer Ratings

Rank
144 out of 1156 in Auto Parts and Accessories category
123 out of 1156 in Auto Parts and Accessories category
Product or Service Quality
130 in category
137 in category
Exchange, Refund and Cancellation Policy
110 in category
102 in category
Price Affordability
168 in category
173 in category
Value for money
131 in category
133 in category

Advance Auto Parts and AutoZone Rating Details

Product or Service Quality
1.9
(562 reviews)
1.9
(478 reviews)
Reviewer's quote

...This is not the first time I have gotten bad service at the Advance Auto in Berkeley Springs, WV. Would be a great place to bulldoze and put in a playground. At least that would serve a purpose to the community..

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...Customer service handle the situation and was able to get me to a regional Office who was able to resolve the issue immediately and we were able to get the return taken care of without any issues. Thank you for being so helpful..

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Exchange, Refund and Cancellation Policy
1.8
(548 reviews)
2
(417 reviews)
Reviewer's quote

...online and paid the entire amount with a advance auto gift card which included my core charger so I call Marion IL advanced auto shop to ask how they will refund my core charge because of how I paid and what not and they advised me to call advance customer service Im really hoping to get cash back because I...

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...My husband went to bring it back and Autozone said it was fine and would not exchange or refund it. So we went to Advance and bought a new starter, installed it and my truck fired right up. I will not be using Autozone again...

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Price Affordability
2.4
(510 reviews)
2.4
(457 reviews)
Reviewer's quote

...But somehow I've ignored $3,200 worth of repairs??? That's pretty much a price of a engine so how in the world could I ignore or not notice something was wrong. ? If that were the case. But it's not every thing was fine until I purchased the spark plugs...

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... for Norristown Pennsylvania off of Main Street is not taken care of this issue he tells me to take my car to a shop to see whats wrong with it and they get a price which I do I take it to Bmw , they said $2000 to replace my lights. The only thing that worked on my car still wear my fog lights because I didnt allow...

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Value for money
2.2
(503 reviews)
2.2
(457 reviews)
Reviewer's quote

So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the *** rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc. , in the...

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...They scam people out of money. I have called multiple times in regards to this issues and no resolution. Go to OReillys..

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Advance Auto Parts and AutoZone Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Location
  • Clean store
  • Prices
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Service
  • Upper manangement

Advance Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

Chase B. Checked my sensors, nothing was reading wrong so he popped the hood, started car & went straight to SPARK...

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5

Had an issue with returning an alternator to a local autozone. Customer service handle the situation and was able to get...

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5

Dan..today. Put a battery cable and clamps on our battery..He didn't accept one penny for a tip when we offered..Dan...

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5

I purchase a optima yellow top battery 10 moths ago and was trying to replace because it blew up. For some reason my...

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Advance Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

Called to request my w2s because they were sent to the wrong address and they told me I had to pay for their mistake...

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1

I would like to make a formal complaint against autozone in Maple Valley Washington against the manager and the staff...

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1

Left wallet at check out and when I returned for it no one would claim to have seen it. I’m 99.99% sure I left it on...

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1

*** hours every other AutoZone in the nation is open until 9 oclock I can go down the street from my house and its open...

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Advance Auto Parts and AutoZone Latest Reviews

Recent published reviews
1

No one knows where the part I paid for is at Ive been to 3 different stores in 3 different towns and still havent...

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No votes

Call regional office 215 639 **** talk to Claudia she was rude and spoke to her before and she defends the behavior...

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1

Why buy parts from here? I can't put on my other parts. Can't even take my parts to a safer location. They say no, have...

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3.7

I've actually stopped going to pennfield AutoZone which is my main store for my business because of one of the bandages...

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