PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
AutoZone

Advance Auto Parts and AutoZone Overview

Total reviews
1084
887
Company responses
0
0
Issues resolved
7
6

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1084 reviews. It is 197 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Advance Auto Parts customer support team and AutoZone customer service.

Advance Auto Parts and AutoZone Consumer Ratings

Rank
47 out of 518 in Auto Parts and Accessories category
34 out of 518 in Auto Parts and Accessories category
Product or Service Quality
40 in category
38 in category
Exchange, Refund and Cancellation Policy
24 in category
15 in category
Price Affordability
49 in category
48 in category

According to consumer ratings and reviews, AutoZone ranks 13 points higher in the Auto Parts and Accessories category than Advance Auto Parts. People gave Advance Auto Parts 2 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 96 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2 stars for Product or Service Quality criterion in this category and it is 98 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that AutoZone has a higher rating than Advance Auto Parts. Regarding Price Affordability criterion, consumers gave Advance Auto Parts 2.5 stars and it is 64% greater than other in category. AutoZone however was rated 2.5 stars and it is 65% greater than other in category.

Advance Auto Parts and AutoZone Rating Details

Product or Service Quality
2 (442 reviews)
2 (253 reviews)
Reviewer's quote

...As a ASE Certified mechanic prior to working there I used good high quality parts. Upon seeing the junk alternator and started they sold it made me sick. Ball joints that the caps were miss pressed together...

PissedConsumer1757640

I have sat on hold waiting for customer service payroll to answer for 1 hr and 22 mins, waiting to speak to someone, I am a former employee I worked for Autozone from 8/14/2018 -7/2019, and when another company ran my background report I'm not listed as an AutoZone employee, and I want my paycheck...

Dorreen
Exchange, Refund and Cancellation Policy
1.8 (431 reviews)
2.1 (203 reviews)
Reviewer's quote

My car isn’t starting and when I try to go and exchange it or return it they giving me issue, saying that there’s nothing that they can do about it even if I have a receipt they just threw a fake customer service number that didn’t work at me and didn’t try to even help me. They could care less...

Ugo

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

Stephana
Price Affordability
2.5 (398 reviews)
2.5 (264 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

Saundra J

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

Advance Auto Parts and AutoZone Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Clean store
  • Location
  • Prices
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Service
  • Warranty

Advance Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

Advance Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

Advance Auto Parts and AutoZone Latest Reviews

Recent published reviews

I went to a Advance Auto Parts in Houston and the employee and the manager were terribly rude and I just wanted to make...

Read all 1084 reviews

I bought a part to fix my generator at AutoZone. They sold me a part that had the wrong size in the package. I used it...

Read all 887 reviews

Advance Auto Parts and AutoZone Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (256 reviews)
  • Advance Auto Parts Manager (105 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (49 reviews)