PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
AutoZone

Advance Auto Parts and AutoZone Overview

Total reviews
1138
947
Company responses
0
0
Issues resolved
7
6

Advance Auto Parts and AutoZone Consumer Ratings

Rank
61 out of 411 in Auto Parts and Accessories category
46 out of 411 in Auto Parts and Accessories category
Product or Service Quality
47 in category
45 in category
Exchange, Refund and Cancellation Policy
32 in category
19 in category
Price Affordability
67 in category
68 in category
Value for money
40 in category
44 in category

Advance Auto Parts and AutoZone Rating Details

Product or Service Quality
1.9 (457 reviews)
2 (275 reviews)
Reviewer's quote

Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no...

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...That is fine but, in customer service, when returning money if it is under . 50 you round up. It is wrong to steal money because of no change...

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Exchange, Refund and Cancellation Policy
1.8 (449 reviews)
2.1 (227 reviews)
Reviewer's quote

...00 core refund. very very satisfied..

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Theres an African American guy who at this time now 7:20 pm I asked him to help with refund he was on his phone watching video outside disrespectful to me curse me out want to fight me instead of help that guy bad for business!!!!!!!!!!..

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Price Affordability
2.5 (413 reviews)
2.4 (286 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

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...and asked store employee could do better considering rock auto had the same parts (part number for part number) for less than half of what Autozone's listed price is. Employee assured me he could give me better pricing. After purchasing parts at autozone I thought the prices were kind of high, so I check against Rock Auto and they...

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Value for money
2.3 (407 reviews)
2.2 (283 reviews)
Reviewer's quote

...So I spent my money there. The store Cobie works at is only 3 miles or so from my home . I won't go there anymore...

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85 beck well it was a 5 dollar bill a 20 dollar bill the 50 dollar Bil I Recieved Was Fake They Were Closing That night n so i just took my money n stuck it in my Wallet i got home gave my boyfriend 25. 00 n the next morning went to get breakfast n the security guard to me my 50 dollars was fake...

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Advance Auto Parts and AutoZone Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Location
  • Clean store
  • Prices
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Service
  • Warranty

Advance Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

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5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

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5

This is not a complaint, this is a commendation

Becca Newhouse supervised my installing an air filter on my wife's car....

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5

I've always been a fan of autozone. I've always perfer autozone from all the other auto parts store but this time i...

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Advance Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

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1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

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1

i went in to advance auto parts for parts and a tool and they had no idea what kind of tool i needed after i explain wha...

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1

I purchased two duralast batteries for a power wheelchair at Autozone. They were working fine. I tried to charge the...

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Advance Auto Parts and AutoZone Latest Reviews

Recent published reviews
No votes

2639 W Meighan Blvd, Gadsden, AL 35904
So Call to get a Front wheel bearing for a 2016 Nissan rogue they have one I drove...

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1

Went to the Marysville Autozone to return an item but saw a hand writen notice on door stating NO CASH REFUND I was...

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4.6

That was the complaint no masks by employees but all customers had masks on. Auto Zone and NAPA employees had masks on...

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3

I ordered a part. I used my card it went though paypal. Paypal has the invoice of the purchase but autozone does not...

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Advance Auto Parts and AutoZone Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (259 reviews)
  • Advance Auto Parts Manager (106 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (93 reviews)
  • Autozone Auto Part (49 reviews)