PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advance Auto Parts and AutoZone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advance Auto Parts
AutoZone

Advance Auto Parts and AutoZone Overview

Total reviews
1067
877
Company responses
0
0
Issues resolved
7
6

Advance Auto Parts was first mentioned on PissedConsumer on Sep 6, 2008 and since then this brand received 1067 reviews. It is 190 reviews more than AutoZone received since Apr 19, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Advance Auto Parts customer support team and AutoZone customer service.

Advance Auto Parts and AutoZone Consumer Ratings

Rank
49 out of 540 in Auto Parts and Accessories category
33 out of 540 in Auto Parts and Accessories category
Product or Service Quality
39 in category
38 in category
Exchange, Refund and Cancellation Policy
25 in category
15 in category
Price Affordability
48 in category
47 in category

According to consumer ratings and reviews, AutoZone ranks 16 points higher in the Auto Parts and Accessories category than Advance Auto Parts. People gave Advance Auto Parts 2 stars for Product or Service Quality criterion in Auto Parts and Accessories category and it is 99 points higher than the worst rated brand in this category. At the same time, AutoZone was rated 2 stars for Product or Service Quality criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that AutoZone has a higher rating than Advance Auto Parts. Regarding Price Affordability criterion, consumers gave Advance Auto Parts 2.5 stars and it is 65% greater than other in category. AutoZone however was rated 2.5 stars and it is 66% greater than other in category.

Advance Auto Parts and AutoZone Rating Details

Product or Service Quality
2 (436 reviews)
2 (250 reviews)
Reviewer's quote

I have purchased the product and applied for the rebate on 5/5/2019. As of today 11/21/2019 I have not received any rebate. I have tracked online as well as called the assistance number each month...

John T

...make a lasting impression to gain a loyal customer, instead he questioned my integrity and confirmed the last impression I had with this store poor customer service. I would like a district manager to reach out to me in regards to the matter to...

PissedConsumer1685096
Exchange, Refund and Cancellation Policy
1.8 (426 reviews)
2.2 (198 reviews)
Reviewer's quote

I went into Advance auto parts, store number #06301, i was addressed by an employee named Javon V. I handed him a low beam headlight for my 2011Toyota camry. He then went to the lights section and handed me the new light that i needed. I then went right outside to my car to install the light. After...

Dondra

...then they put the refund the back of my card. that I'm not able to access for 7 to 10 days. and because of that I cannot order another part from somewhere else because you don't have it...

Stephana
Price Affordability
2.5 (391 reviews)
2.5 (259 reviews)
Reviewer's quote

First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not always able to go there in...

Saundra J

...So I bought a new battery full price . The new battery lasted 1 month . I decided not to even try to deal with Auto Zone for another battery...

Harry J

Advance Auto Parts and AutoZone Pros and Cons

Pros
  • Close to my house
  • Discusted
  • Convience
  • Clean store
  • Location
  • Prices
Cons
  • Customer service
  • Poorly trained associates
  • Employee attitude
  • Customer service
  • Service
  • Whole process

Advance Auto Parts and AutoZone Most Positive Reviews

Top rated reviews
5

about a pair of brake pads from auto

5

You need to be smarter than a rock is all.
First - You must go online and link your telephone to the account on your ow...

Advance Auto Parts and AutoZone Most Critical Reviews

Lowest rated reviews
1

I ordered a part in the morning and came to pick it up at the end of the day and the associate cannot find my order. I w...

1

Today at autozone i ask for assistance with my automobile because the engine light was telling something was wrong. So...

Advance Auto Parts and AutoZone Latest Reviews

Recent published reviews

If you get a bad engine or transmission advance Auto parts they do not back their warrantee I bought an engine from...

Read all 1067 reviews
2.5

I purchased an item that they were offering mail in rebate. I filled all the paper work and submitted it. A few weeks...

Read all 878 reviews

Advance Auto Parts and AutoZone Products and Services

Most reviewed product and services
  • Advance Auto Parts Customer Care (252 reviews)
  • Advance Auto Parts Manager (105 reviews)
  • Advance Auto Parts Sales Representative (31 reviews)
  • Autozone Manager (141 reviews)
  • Autozone Customer Care (88 reviews)
  • Autozone Auto Part (48 reviews)