PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
1.5
ADT
ADT
1.5
Vivint
ADT

Vivint and ADT Overview

Total reviews 901 1835
Company responses 174 0
Issues resolved 5 28

Vivint and ADT Consumer Ratings

Rank
111 out of 330 in Security and Protection Services category
108 out of 330 in Security and Protection Services category
Customer service
97 in category
100 in category
Product or Service Quality
98 in category
85 in category
Price Affordability
122 in category
121 in category
Billing Practices
100 in category
97 in category

Vivint and ADT Rating Details

Customer service
1.3
(422 reviews)
1.2
(714 reviews)
Reviewer's quote

Terrible customer service!!! My sister had to cancel her account because she has altheimers and had to move into assisted living. We received a letter that said her account wa closed on December 11,2023 All billing had been deactivated. But she had automatic withdrawal, and in December,January, and...

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...This is approaching harassment! When I called your Customer Service just now, the woman suggested I turn off ALL notifications from the app. HOW IS THIS SAFE?! What if another issue occurs and notifications are OFF?! The problem is on your end. ( I ordered new batteries...

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Product or Service Quality
1.5
(375 reviews)
1.5
(632 reviews)
Reviewer's quote

...lucky, I cancelled all other appointments with security companies for that week, I wanted to save time and money, AND, I was so confident they were the best service based on my conversation with the salesman. I was forced into the contract because I had to submit proof of security services for my house to the...

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Camera is covered by the service agreement. Called customer support and explained situation, was sent to sales, sales coordinator sent me to Google who said you bought the Camera from ADT and not our issue. Chatted with Customer Support this time, this was out of his wheelhouse, he wanted the Nest...

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Price Affordability
1.6
(363 reviews)
1.6
(606 reviews)
Reviewer's quote

...He danced around a lot when I asked questions, but I got to a price of around $!!40. 00 with a free doorbell camera and free installation, $31 a month monitoring. I gave a deposit on my CC and had an install appointment 1 hour later...

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Quoted a price based on our current system and the price more than doubled because all of the current equipment (cameras and smoke detectors) with the exception of the sensors are obsolete. We were expecting to only, worse case, have to upgrade the panel which was upgraded two years prior. We were...

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Billing Practices
1.5
(360 reviews)
1.5
(610 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Vivint and ADT Pros and Cons

Pros
  • Price
  • Service
  • System was great in the beginning
  • Unsatisfactory
  • There are zero pros
  • Overall security service was satisfactory
Cons
  • Customer service
  • Service
  • Lack of resoution
  • Customer service
  • Very bad experience
  • Misleading representatives

Vivint and ADT Most Positive Reviews

Top rated reviews
5

Its difficult to reach a person with this company. After being on hold for15 minutes, I finally reached a person that wa...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

I relocated 2 years ago and am still trying to stop my debit order.
Monthly more than R500.00 gets deducted from my accou...

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Vivint and ADT Most Critical Reviews

Lowest rated reviews
1

I ordered service at my mom's address. Her landlord stressed that she could have the system if they did not drill any ho...

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1

I had an ADT system installed recently. Sensors failed within hours. To get service, you cannot call the local...

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1

My mother in law in Delaware initially had a security system installed by Vivint back in 2009. As is standard practice i...

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1

This is the third time in a row our alarm system gave a low battery signal at around 3am. Yesterday I spent more than...

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Vivint and ADT Latest Reviews

Recent published reviews
1

I would like to file a formal complaint against the sales person who approach us today.
My partner and I were approached...

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No votes

It took them over 10 hours to initially install the system. Just to have problems the next week and need someone to come...

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1

Talked to a SALESMAN for an hour about everything we needed, top to bottom. I was very thorough and technical with my wo...

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1

ADT set up a 60 month contract for a rental apt even though they should've set up the usual 36 month term. Deceptive...

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