PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
ADT

Vivint and ADT Overview

Total reviews
687
1368
Company responses
174
0
Issues resolved
3
10

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1368 reviews. It is 681 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ADT customer support team than with Vivint customer service.

Vivint and ADT Consumer Ratings

Rank
43 out of 294 in Security and Protection Services category
72 out of 294 in Security and Protection Services category
Customer service
49 in category
54 in category
Product or Service Quality
51 in category
50 in category
Price Affordability
65 in category
72 in category

According to consumer ratings and reviews, Vivint ranks 29 points higher in the Security and Protection Services category than ADT. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 57 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ADT has a higher rating than ADT. Regarding Price Affordability criterion, consumers gave Vivint 1.6 stars and it is 60% worse than other in category. ADT however was rated 1.5 stars and it is 67% worse than other in category.

Vivint and ADT Rating Details

Customer service
1.2 (280 reviews)
1.2 (427 reviews)
Reviewer's quote

...When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare..

PissedConsumer1661703

...Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It appears there is a master password for all systems because I watch him and it was not my password he typed in...

Daniel D
Product or Service Quality
1.5 (252 reviews)
1.5 (375 reviews)
Reviewer's quote

...I did the monitoring service for a few months, but $60. 00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone...

Vernie M

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482
Price Affordability
1.6 (238 reviews)
1.5 (352 reviews)
Reviewer's quote

I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for...

BIson W

Came and hooked up but price they offered was higher. I said no i wanted the $27. 99, Signed contract that had that amt on there but then they took $56 out of my banking! The sales rep lied to me on the phone about numerous things and after that I did not trust them anymore and cancelled within the...

Sanddra J

Vivint and ADT Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Lack of ethics
  • Misleading representative

Vivint and ADT Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Vivint and ADT Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Vivint and ADT Latest Reviews

Recent published reviews
1.7

I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per...

Read all 680 reviews
1

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and...

Read all 1368 reviews

Vivint and ADT Products and Services

Most reviewed product and services
  • Vivint Security System (205 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)
  • Adt Security System (389 reviews)
  • Adt Customer Care (222 reviews)
  • Adt Account (90 reviews)