PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
ADT

Vivint and ADT Overview

Total reviews 749 1484
Company responses 174 0
Issues resolved 3 17

Vivint and ADT Consumer Ratings

Rank
45 out of 248 in Security and Protection Services category
80 out of 248 in Security and Protection Services category
Customer service
51 in category
56 in category
Product or Service Quality
59 in category
56 in category
Billing Practices
58 in category
60 in category
Price Affordability
74 in category
80 in category

Vivint and ADT Rating Details

Customer service
1.3 (327 reviews)
1.2 (497 reviews)
Reviewer's quote

Front door sensor sets off alarm on panel, changed the battery and a week later it did same thing! Called customer service and was put on hold forever and then was hung up on over and over! I talked to the online support and all they told me I was responsible for changing batteries in the sensors...

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...I have tried to contact your so called Customer Service, held for over an hour, and was told I had to call another number. I called the number given me by Heather, 919-773-****, held for over an hour, and was NEVER able to get through. I've used ADT in the past and was very satisfied...

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Product or Service Quality
1.5 (294 reviews)
1.5 (450 reviews)
Reviewer's quote

...Was informed they intended to charge me for all remainder of 5 years of monitoring at $15 per month (would not send me a copy of any contracts which the salesman/installer did not provide) Customer service was useless and very frustrating..

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I will make this as short a possible, We have been ADT customers since 2014, every time we have moved we have transferred our service to our new home. We currently live in Abington MA in a newly built home and have thousands of dollars worth of equipment that has never worked properly since...

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Billing Practices
1.5 (279 reviews)
1.4 (421 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Price Affordability
1.6 (279 reviews)
1.5 (421 reviews)
Reviewer's quote

...He danced around a lot when I asked questions, but I got to a price of around $!!40. 00 with a free doorbell camera and free installation, $31 a month monitoring. I gave a deposit on my CC and had an install appointment 1 hour later...

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...If I wanted cameras that price would go up because using the app. I was pissed but the old unit was out already, so I went against my better judgment. I called weeks later regarding the gift card and was told it had expired...

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Vivint and ADT Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Unsatisfactory
  • There are zero pros
  • Installer
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Lack of ethics
  • Poor technical service

Vivint and ADT Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Vivint and ADT Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Vivint and ADT Latest Reviews

Recent published reviews
1.1

Front door sensor sets off alarm on panel, changed the battery and a week later it did same thing! Called customer...

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1

ADT reached out to me soon after my p[ost here and did the right thing.Wanted to make sure i said that as i thought i...

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1

We call to cancel the contract, we got a person, then another person so forth an so on... it's a rip off

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1

I am a 74-year-old wheelchair-bound widow living alone, on a pension and social security. I have a close friend who has...

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Vivint and ADT Products and Services

Most reviewed product and services
  • Vivint Security System (213 reviews)
  • Vivint Internet Service (23 reviews)
  • Vivint Sales Representative (23 reviews)
  • Adt Security System (407 reviews)
  • Adt Installation (77 reviews)
  • Adt Security System Plan (33 reviews)