PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
ADT

Vivint and ADT Overview

Total reviews
678
1356
Company responses
174
0
Issues resolved
3
10

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1356 reviews. It is 678 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ADT customer support team than with Vivint customer service.

Vivint and ADT Consumer Ratings

Rank
43 out of 435 in Security and Protection Services category
70 out of 435 in Security and Protection Services category
Customer service
47 in category
54 in category
Product or Service Quality
52 in category
51 in category
Billing Practices
49 in category
52 in category

According to consumer ratings and reviews, Vivint ranks 27 points higher in the Security and Protection Services category than ADT. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 56 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ADT has a higher rating than ADT. Regarding Billing Practices criterion, consumers gave Vivint 1.5 stars and it is 52% greater than other in category. ADT however was rated 1.4 stars and it is 50% worse than other in category.

Vivint and ADT Rating Details

Customer service
1.2 (275 reviews)
1.2 (418 reviews)
Reviewer's quote

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292

...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C
Product or Service Quality
1.5 (246 reviews)
1.5 (364 reviews)
Reviewer's quote

I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new issue, and I have fixed every...

Robert H

I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I was willing to pay the money to secure my home. My life took a very unfortunate turn and now am in the...

varsha p
Billing Practices
1.5 (233 reviews)
1.4 (353 reviews)
Reviewer's quote

...I tried to cancel with them due to improper billing and broken equipment and they told me that I would be charged $3,000 and that I could cancel in 2021 for half that amount. I would NEVER recommend this company to anyone. A total rip off and scam..

Nicole

Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct..

PissedConsumer1716075

Vivint and ADT Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Unsatisfactory
  • Servicemen that came to the home
  • Installer
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Lack of ethics
  • Misleading representative

Vivint and ADT Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Vivint and ADT Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Vivint and ADT Latest Reviews

Recent published reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews

I had been a loyal customer for over 18 years and had my account set up on automated debit. I started my contract with...

Read all 1356 reviews

Vivint and ADT Products and Services

Most reviewed product and services
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Sales Representative (23 reviews)
  • Adt Security System (380 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)