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Vivint

1.9
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 643 TOTAL REVIEWS
Rank
38 out of 406
in Security and Protection Services category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    3
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    02:07
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
190 reviews
1.6
90 reviews
1.4
23 reviews

ADT

1.5
?

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  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1282 TOTAL REVIEWS
Rank
62 out of 406
in Security and Protection Services category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    26:46
  • ISSUES RESOLVED
    100%
Top Products and Services
1.4
359 reviews
1.4
218 reviews
1.7
88 reviews

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Anonymous
Nevada, Iowa, United States #1184085

I had ADT years ago and switched to Vivint thinking that it was better. It wasn't.

We were wanting to add cameras for better security and Vivint's prices were ridiculous, to say the least. ADT has a new system called ADT Pulse. I must say, there is nothing better. I have lots of cameras and now pay less than I did with Vivint.

Also, ADT's response time is so quick compared to Vivint's. I'm so happy with my new ADT pulse system. I watch my cameras at work and I know everything that goes on at my house when I'm not home. Nobody comes or goes without my knowing about it.

I had no idea how bad Vivint was until I tried leaving them.

That's when the Devil is unleashed. They will give you a very hard time if you try to leave them.

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