PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
ADT

Vivint and ADT Overview

Total reviews
706
1414
Company responses
174
0
Issues resolved
3
15

Vivint and ADT Consumer Ratings

Rank
48 out of 236 in Security and Protection Services category
74 out of 236 in Security and Protection Services category
Customer service
49 in category
56 in category
Product or Service Quality
56 in category
52 in category
Price Affordability
67 in category
74 in category
Billing Practices
52 in category
57 in category

Vivint and ADT Rating Details

Customer service
1.2 (296 reviews)
1.2 (455 reviews)
Reviewer's quote

...I called customer service, and they had no current solution nor offered an apology - Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb sized hole in my wall...

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Today I spoke with customer service representative Caree Williams and was informed that I would have to pay $1500. 00 to cancel services and I previously was led to believe that I had the flexibility to cancel before six months. I have no complaints with the monthly dues, it was more about the...

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Product or Service Quality
1.5 (266 reviews)
1.5 (406 reviews)
Reviewer's quote

...Their total inability to maintain or service their equipment is honestly shocking to me. One last note, I could not even get a supervisor on the phone or to call me back, despite repeated requests. Extremely frustrated and unhappy with this company as a whole..

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... asking for help but you guys want me to pay an extra 25$for someone to came chek my alarm sensors feel very disappointed been a good customer for 4 years the service is expensive how your representatives excessive rude I will cancel my service . How your representatives treat customers is poor and rude been a bery good customer I don't deserve this just letting know why you loosing a customer thank you ....

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Price Affordability
1.6 (252 reviews)
1.5 (380 reviews)
Reviewer's quote

...The price would have been several thousand dollars for equipment. I asked the rep if they would install used equipment if I purchased it and signed up for monitoring. I was told they would and even emailed the rep a list of what I was going to buy...

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I cancelled their service due to ever rising price increases for which I received nothing in return for. They claimed I agreed to a new contract that was for another 3 years because they installed a camera at no charge. I never made such an agreement for a cheap $50 camera that failed within a year...

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Billing Practices
1.5 (252 reviews)
1.4 (384 reviews)
Reviewer's quote

See all the terrible reviews and unhappy customers all over the web regarding improper billing and unfair billing practices. I signed a 60 month contract for equipment monitoring with existing equipment and instead they reinstated the original contract and terms from when the equipment was...

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...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Vivint and ADT Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Lack of ethics
  • Poor technical service

Vivint and ADT Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Vivint and ADT Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Vivint and ADT Latest Reviews

Recent published reviews
1

Had lots of problems with the doorbell. When I had to buy a new panel to get it to work. The last 2 repairmen were rude...

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1.2

Today I spoke with customer service representative Caree Williams and was informed that I would have to pay $1500.00 to...

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2.3

Doorbell doesn't work properly most of the time. Was watching the "live" picture on my phone and it didn't see the...

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1

been having a hard time with my back and front door sensors there falling apart an call today asking for help but you gu...

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Vivint and ADT Products and Services

Most reviewed product and services
  • Vivint Security System (207 reviews)
  • Vivint Customer Care (98 reviews)
  • Vivint Sales Representative (23 reviews)
  • Adt Security System (393 reviews)
  • Adt Customer Care (223 reviews)
  • Adt Account (89 reviews)