PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Vivint

ADT and Vivint Overview

Total reviews
1368
687
Company responses
0
174
Issues resolved
10
3

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1368 reviews. It is 681 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ADT customer support team than with Vivint customer service.

ADT and Vivint Consumer Ratings

Rank
72 out of 294 in Security and Protection Services category
43 out of 294 in Security and Protection Services category
Customer service
54 in category
49 in category
Product or Service Quality
50 in category
51 in category
Reliability
52 in category
46 in category

According to consumer ratings and reviews, Vivint ranks 29 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 52 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.2 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Vivint has a higher rating than Vivint. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 51% greater than other in category. Vivint however was rated 1.5 stars and it is 57% greater than other in category.

ADT and Vivint Rating Details

Customer service
1.2 (427 reviews)
1.2 (280 reviews)
Reviewer's quote

...Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It appears there is a master password for all systems because I watch him and it was not my password he typed in...

Daniel D

...When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare..

PissedConsumer1661703
Product or Service Quality
1.5 (375 reviews)
1.5 (252 reviews)
Reviewer's quote

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

...I did the monitoring service for a few months, but $60. 00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone...

Vernie M
Reliability
1.5 (362 reviews)
1.5 (229 reviews)
Reviewer's quote

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and on top of that I get a call eveyday telling me my alarm has gone off....I have called many times and everytime it's the same thing, "we deactivated your acct" I am beyond fed up...

PissedConsumer1766845

It seemed strange that I get a email from this forum after several months today. I have had the same problems with the doorbell camera since day 1, it records when it wants. I essentially have given up talking to Vivint about this issue and have resolved that it will never work as sold. They will...

Harvey D

ADT and Vivint Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Customer service
  • Service
  • Cancellation policies

ADT and Vivint Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

ADT and Vivint Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

ADT and Vivint Latest Reviews

Recent published reviews
1

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and...

Read all 1368 reviews
1.7

I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per...

Read all 680 reviews

ADT and Vivint Products and Services

Most reviewed product and services
  • Adt Security System (389 reviews)
  • Adt Customer Care (222 reviews)
  • Adt Account (90 reviews)
  • Vivint Security System (205 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)