PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Vivint

ADT and Vivint Overview

Total reviews
1356
678
Company responses
0
174
Issues resolved
10
3

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1356 reviews. It is 678 reviews more than Vivint received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ADT customer support team than with Vivint customer service.

ADT and Vivint Consumer Ratings

Rank
70 out of 435 in Security and Protection Services category
43 out of 435 in Security and Protection Services category
Customer service
54 in category
47 in category
Product or Service Quality
51 in category
52 in category
Reliability
52 in category
45 in category

According to consumer ratings and reviews, Vivint ranks 27 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 49 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Vivint has a higher rating than Vivint. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 50% worse than other in category. Vivint however was rated 1.5 stars and it is 56% greater than other in category.

ADT and Vivint Rating Details

Customer service
1.2 (418 reviews)
1.2 (275 reviews)
Reviewer's quote

...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292
Product or Service Quality
1.5 (364 reviews)
1.5 (246 reviews)
Reviewer's quote

I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I was willing to pay the money to secure my home. My life took a very unfortunate turn and now am in the...

varsha p

I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new issue, and I have fixed every...

Robert H
Reliability
1.5 (354 reviews)
1.5 (223 reviews)
Reviewer's quote

Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct

PissedConsumer1716075

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful marketing practice. They cost...

PissedConsumer1717330

ADT and Vivint Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Installer
  • Price
  • Speed when it worked
  • Service
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Customer service
  • Service
  • Cancellation policies

ADT and Vivint Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

ADT and Vivint Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

ADT and Vivint Latest Reviews

Recent published reviews

I had been a loyal customer for over 18 years and had my account set up on automated debit. I started my contract with...

Read all 1356 reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews

ADT and Vivint Products and Services

Most reviewed product and services
  • Adt Security System (380 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Sales Representative (23 reviews)