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Adt

Home Security
  • 4 ISSUES RESOLVED
  • 1023 TOTAL REVIEWS
  • $820K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unsatisfactory 4
  • Installer 4
  • Quick to schedule 3
  • Servicemen that came to the home 3
  • Technicians 2

Customers don't like

  • Customer service9
  • Lack of ethics7
  • Misleading representatives6
  • Delivery of service4
  • Misleading representative4
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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 510 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service8
  • Cancellation policies5
  • Lack of resoution4
  • Service4
  • Scripted answers from service reps4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Nevada, Iowa, United States #1184085

I had ADT years ago and switched to Vivint thinking that it was better.It wasn't.

We were wanting to add cameras for better security and Vivint's prices were ridiculous, to say the least. ADT has a new system called ADT Pulse. I must say, there is nothing better. I have lots of cameras and now pay less than I did with Vivint.

Also, ADT's response time is so quick compared to Vivint's. I'm so happy with my new ADT pulse system. I watch my cameras at work and I know everything that goes on at my house when I'm not home. Nobody comes or goes without my knowing about it.

I had no idea how bad Vivint was until I tried leaving them.

That's when the Devil is unleashed.They will give you a very hard time if you try to leave them.