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Adt

Home Security
  • 4 ISSUES RESOLVED
  • 949 TOTAL REVIEWS
  • $640K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Installer 4
  • Unsatisfactory 4
  • Quick to schedule 3
  • Technician service 2
  • Technicians 2

Customers don't like

  • Customer service25
  • Lack of ethics15
  • Misleading representatives9
  • Crooks6
  • Very poor customer service6
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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 466 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.2
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service14
  • Cancellation policy9
  • Being lied to8
  • Lack of resoution8
  • Cancellation policies8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous Nevada, Iowa, United States #1184085
I had ADT years ago and switched to Vivint thinking that it was better. It wasn't. We were wanting to add cameras for better security and Vivint's prices were ridiculous, to say the least. ADT has a new system called ADT Pulse. I must say, there is nothing better. I have lots of cameras and now pay less than I did with Vivint. Also, ADT's response time is so quick compared to Vivint's. I'm so happy with my new ADT pulse system. I watch my cameras at work and I know everything that goes on at my house when I'm not home. Nobody comes or goes without my knowing about it. I had no idea how bad Vivint was until I tried leaving them. That's when the Devil is unleashed. They will give you a very hard time if you try to leave them.