PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swann and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swann
ADT

Swann and ADT Overview

Total reviews
57
1409
Company responses
0
0
Issues resolved
0
13

Swann and ADT Consumer Ratings

Rank
59 out of 236 in Security and Protection Services category
72 out of 236 in Security and Protection Services category
Customer service
44 in category
52 in category
Website
67 in category
55 in category
Product or Service Quality
55 in category
48 in category
Price Affordability
45 in category
71 in category

Swann and ADT Rating Details

Customer service
1.3 (38 reviews)
1.2 (453 reviews)
Reviewer's quote

...Very poor customer service very poor product! DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!..

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...HORRIBLE, HORRIBLE CUSTOMER SERVICE AFTER THEY GET YOUR SYSTEM INSTALLED. RUN. DON'T WALK AWAY...

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Website
1.4 (36 reviews)
1.7 (365 reviews)
Reviewer's quote

The support website lacks sufficient detail of supported firmware versions, end of life products. DVR units only support IE browser (no other browser). DVR units use different IE Client Browser plugins requiring you to unload and reinstall plugins when managing different DVR's...

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...You can watch the live feed via the website or mobile app but who wants to sit there all day looking at it only to have the site log off due to "inactivity" after two minutes. That is impractical..

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Product or Service Quality
1.4 (33 reviews)
1.5 (403 reviews)
Reviewer's quote

Poor quality cameras and rubbish service, I purchased 4 cameras and 1 has issues in 6 months, sent them emails with no replies, called Swann but they dont provide any supports, even my products have warranty, but no technicians or engineers come to repair and no replacement..

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Did not renew after 3 yr contract expired may 27 2020,got bill for June's service, system is inactive and not working. Why the bill for nothing,? One of the reasons I am not renewing, terrible company, lousy service, unethical business, do not do any business with them please!do any business stay...

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Price Affordability
2.1 (31 reviews)
1.5 (378 reviews)
Reviewer's quote

New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my ?.Read all reviews on home depot web site and all where great but now i found the real reviews and all very bad to criminal. Swann you suck and so dose Home depot.

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I cancelled their service due to ever rising price increases for which I received nothing in return for. They claimed I agreed to a new contract that was for another 3 years because they installed a camera at no charge. I never made such an agreement for a cheap $50 camera that failed within a year...

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Swann and ADT Pros and Cons

Pros
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Customer service
  • Tech support
  • Lack of technical help
  • Customer service
  • Lack of ethics
  • Poor technical service

Swann and ADT Most Positive Reviews

Top rated reviews
5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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3.7

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Swann and ADT Most Critical Reviews

Lowest rated reviews
1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Swann and ADT Latest Reviews

Recent published reviews
1

New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my...

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1

Did not renew after 3 yr contract expired may 27 2020,got bill for June's service, system is inactive and not working....

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1.4

Purchased a swan security system with DVR and cameras. Worked for about six months and DVR went out. Contacted swan for...

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1.4

Terminated my account on 5/31/2020. Received bill for 30 days after because it is their "policy" to bill for "30 days no...

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Swann and ADT Products and Services

Most reviewed product and services
  • Swann Technical Support (10 reviews)
  • Swann Security System (9 reviews)
  • Swann Surveillance Cameras (7 reviews)
  • Adt Security System (394 reviews)
  • Adt Customer Care (223 reviews)
  • Adt Account (89 reviews)