PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safeguard America and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safeguard America
ADT

Safeguard America and ADT Overview

Total reviews 139 1442
Company responses 0 0
Issues resolved 1 15

Safeguard America and ADT Consumer Ratings

Rank
83 out of 248 in Security and Protection Services category
80 out of 248 in Security and Protection Services category
Customer service
50 in category
57 in category
Product or Service Quality
55 in category
58 in category
Value for money
63 in category
64 in category
Exchange, Refund and Cancellation Policy
44 in category
50 in category

Safeguard America and ADT Rating Details

Customer service
1.3 (61 reviews)
1.2 (472 reviews)
Reviewer's quote

After numerous emails and phone calls to the guy who did our contract I finally gave up and started calling the company customer service. it took them 3 months to get someone out to remove the security system and then they said after they checked the equipment in they would issue the refund they...

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...I call customer service, no one can assist. Three times technicians have been here. Nothing gets fixed...

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Product or Service Quality
1.5 (59 reviews)
1.5 (423 reviews)
Reviewer's quote

Very bad customer service. Once they install the system, you are on your own. Now I want cancel service and all of their numbers don't work..

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00 credit for the interruption in service ADT said they would apply to the account but also found a -$215. 00 credit associated with a check number I didnt recognize. I call customer service and they arent sure why it is there either and most likely another customers check was applied to my...

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Value for money
1.4 (56 reviews)
1.4 (395 reviews)
Reviewer's quote

...Some way they penetrated the new account and withdrew the money. 4. You can't even get out of this scam by moving or death without paying 90% of the contract...

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This situation was costing me money and renters so I contacted my ADT salesman and explained the situation to him again and he remembered what happened when the alarm went off at 4AM after it was installed and he said, I will take care of it let me call my boss because this is the second issue and...

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Exchange, Refund and Cancellation Policy
1.3 (55 reviews)
1.1 (367 reviews)
Reviewer's quote

...When the contract finally ended, they charged her for one more month of monitoring saying it was their policy to do so. We said NO..

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...I was not informed that ADT has a 30 day cancellation policy. The account is paid in full for services through the first week in September. I called ADT on August 24 requesting service be terminated on August 28, the closing date of the sale...

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Safeguard America and ADT Pros and Cons

Pros
  • When it worked
  • No more problems so far
  • Wireless
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Customer service
  • Felonious sales practices
  • Customer service whether on direct line or resolution dept
  • Customer service
  • Lack of ethics
  • Poor technical service

Safeguard America and ADT Most Positive Reviews

Top rated reviews
4.9

Two guys pulled up to my house about 3 months ago from safeguard America home security, very professional. And they new...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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4.1

Waiting for a call back from the supervisor

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Safeguard America and ADT Most Critical Reviews

Lowest rated reviews
1

This is the worst company I have ever personally dealt with. They want your money. They do not care if your system...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

Last week I was told that you guys would install a fire dedicator at my house. I ended up having to shift all my...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Safeguard America and ADT Latest Reviews

Recent published reviews
2.4

Very bad customer service. Once they install the system, you are on your own. Now I want cancel service and all of...

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1

I was naive enough to believe the pitch, told them I had elevated porch in front of my house on a busy street, and a...

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1

Cancled service 5 months ago and they continued to bill me and hurt my credit. Waa paid always on time until cancled.

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1

If there were a way to give ZERO stars, I would. Also, I will be letting every single person I know or come into...

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Safeguard America and ADT Products and Services

Most reviewed product and services
  • Safeguard America Security System (47 reviews)
  • Safeguard America Customer Care (26 reviews)
  • Safeguard America Security System Plan (14 reviews)
  • Adt Security System (397 reviews)
  • Adt Customer Care (224 reviews)
  • Adt Account (90 reviews)