PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safeguard America and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safeguard America
ADT

Safeguard America and ADT Overview

Total reviews
127
1357
Company responses
0
0
Issues resolved
0
10

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1357 reviews. It is 1230 reviews more than Safeguard America received since Aug 29, 2011.

Safeguard America and ADT Consumer Ratings

Rank
72 out of 435 in Security and Protection Services category
70 out of 435 in Security and Protection Services category
Customer service
44 in category
54 in category
Product or Service Quality
45 in category
51 in category
Value for money
57 in category
58 in category

According to consumer ratings and reviews, ADT ranks 2 points higher in the Security and Protection Services category than Safeguard America. People gave Safeguard America 1.3 stars for Customer service criterion in Security and Protection Services category and it is 59 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ADT has a higher rating than ADT. Regarding Value for money criterion, consumers gave Safeguard America 1.4 stars and it is 54% worse than other in category. ADT however was rated 1.4 stars and it is 55% worse than other in category.

Safeguard America and ADT Rating Details

Customer service
1.3 (56 reviews)
1.2 (419 reviews)
Reviewer's quote

...I contacted them to cancel service and sure enough the automatic payments stopped. Now I am receiving invoices for a service that I have cancelled. I have tried several times to contact them to find out why and cannot get through...

Barbara E

...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C
Product or Service Quality
1.5 (53 reviews)
1.5 (365 reviews)
Reviewer's quote

...An intruder could have a field day with that kind of service. I am not a happy camper and if I had known what I know now, I would NEVER use this service. Each time, they promise it won't happen again only for it to happen again...

David R

Cancelled the contract within the 3 day period allowed by Michigan law. After spending over 30 hours to make calls, faxes, emails and registered letters, ADT would not end the contract or pick up equipment. Its been 12 months and I filed suit in the Courts today. My credit report is showing that I...

Rehan
Value for money
1.4 (52 reviews)
1.4 (339 reviews)
Reviewer's quote

I called the number given with a case no. and said my alarm couldnt be going off as i had not set it. but drove 16 miles back home to check it. sure enough my entrance was still double locked. the person i spoke with said they would cancel the police. and a technician would be out to double check...

cynthia w

ADT DOES NOT WORK WHEN U HIT STAY HOME BUTTON. I WANT OUT OF CONTRACT WITH ADT ITS BAD BUSINESS. THINKING ABOUT GETTING AN ATTORNEY TO GET OUT OF THIS NIGHTMARE.

Tommie A

Safeguard America and ADT Pros and Cons

Pros
  • When it worked
  • No more problems so far
  • Wireless
  • Unsatisfactory
  • Servicemen that came to the home
  • Installer
Cons
  • Customer service
  • Felonious sales practices
  • Customer service whether on direct line or resolution dept
  • Customer service
  • Lack of ethics
  • Misleading representative

Safeguard America and ADT Most Positive Reviews

Top rated reviews
4.8

Two guys pulled up to my house about 3 months ago from safeguard America home security, very professional. And they new...

5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Safeguard America and ADT Most Critical Reviews

Lowest rated reviews
1

This is the worst company I have ever personally dealt with. They want your money. They do not care if your system...

1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Safeguard America and ADT Latest Reviews

Recent published reviews

I didn’t use the system. I purchased the system because the salesman said he could save me $60/month on my phone bill an...

Read all 127 reviews
1.4

Cancelled the contract within the 3 day period allowed by Michigan law. After spending over 30 hours to make calls,...

Read all 1357 reviews

Safeguard America and ADT Products and Services

Most reviewed product and services
  • Safeguard America Security System (42 reviews)
  • Safeguard America Customer Care (24 reviews)
  • Safeguard America Security System Plan (12 reviews)
  • Adt Security System (381 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)