PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Safeguard America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Safeguard America

ADT and Safeguard America Overview

Total reviews
1367
128
Company responses
0
0
Issues resolved
10
0

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1367 reviews. It is 1239 reviews more than Safeguard America received since Aug 29, 2011.

ADT and Safeguard America Consumer Ratings

Rank
71 out of 293 in Security and Protection Services category
73 out of 293 in Security and Protection Services category
Customer service
55 in category
45 in category
Product or Service Quality
51 in category
46 in category
Reliability
53 in category
49 in category

According to consumer ratings and reviews, ADT ranks 2 points higher in the Security and Protection Services category than Safeguard America. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 51 points higher than the worst rated brand in this category. At the same time, Safeguard America was rated 1.3 stars for Customer service criterion in this category and it is 61 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Safeguard America has a higher rating than Safeguard America. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 49% worse than other in category. Safeguard America however was rated 1.5 stars and it is 54% greater than other in category.

ADT and Safeguard America Rating Details

Customer service
1.2 (426 reviews)
1.3 (56 reviews)
Reviewer's quote

...Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It appears there is a master password for all systems because I watch him and it was not my password he typed in...

Daniel D

...And the customer service had no incentive to help, just to argue. Honor is no longer an American virtue..

Ann S
Product or Service Quality
1.5 (374 reviews)
1.5 (53 reviews)
Reviewer's quote

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

...I contacted them to cancel service and sure enough the automatic payments stopped. Now I am receiving invoices for a service that I have cancelled. I have tried several times to contact them to find out why and cannot get through...

Barbara E
Reliability
1.5 (361 reviews)
1.5 (47 reviews)
Reviewer's quote

Bait and switch is the name of the game... Every ad, flyer, statement from this company makes claims that are only true if you want almost ZERO protection, then they expect the technician to go in and pass on the actual protection plan, which is literally THOUSANDS more. To have any useable...

PissedConsumer1765578

I can’t get anyone to answer the phone!

Avian

ADT and Safeguard America Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
  • When it worked
  • No more problems so far
  • Wireless
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Customer service
  • Felonious sales practices
  • Customer service whether on direct line or resolution dept

ADT and Safeguard America Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

4.8

Two guys pulled up to my house about 3 months ago from safeguard America home security, very professional. And they new...

ADT and Safeguard America Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

This is the worst company I have ever personally dealt with. They want your money. They do not care if your system...

ADT and Safeguard America Latest Reviews

Recent published reviews
1

Been with ADT several years now. Months of complaining about faulty sensors. Horrible customer service that do not liste...

Read all 1367 reviews

They took out money out of his account without signing a contract for one plus have inadequate equipment plus send...

Read all 128 reviews

ADT and Safeguard America Products and Services

Most reviewed product and services
  • Adt Security System (389 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)
  • Safeguard America Security System (43 reviews)
  • Safeguard America Customer Care (24 reviews)
  • Safeguard America Security System Plan (12 reviews)