PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Safeguard America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Safeguard America

ADT and Safeguard America Overview

Total reviews 1482 142
Company responses 0 0
Issues resolved 15 1

ADT and Safeguard America Consumer Ratings

Rank
80 out of 248 in Security and Protection Services category
83 out of 248 in Security and Protection Services category
Customer service
57 in category
51 in category
Product or Service Quality
56 in category
55 in category
Reliability
56 in category
53 in category
Billing Practices
61 in category
58 in category

ADT and Safeguard America Rating Details

Customer service
1.2 (495 reviews)
1.3 (64 reviews)
Reviewer's quote

...I have tried to contact your so called Customer Service, held for over an hour, and was told I had to call another number. I called the number given me by Heather, 919-773-****, held for over an hour, and was NEVER able to get through. I've used ADT in the past and was very satisfied...

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This is the worst company I have ever dealt with in terms of product, customer service and billing. They use deceptive practices to get you to sign a five-year contact. Bill you quarterly, allow you to pay monthly, but charge a $10 late fee, because you paid it monthly then turn you into the credit...

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Product or Service Quality
1.5 (448 reviews)
1.5 (61 reviews)
Reviewer's quote

I will make this as short a possible, We have been ADT customers since 2014, every time we have moved we have transferred our service to our new home. We currently live in Abington MA in a newly built home and have thousands of dollars worth of equipment that has never worked properly since...

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Very bad customer service. Once they install the system, you are on your own. Now I want cancel service and all of their numbers don't work..

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Reliability
1.5 (435 reviews)
1.5 (54 reviews)
Reviewer's quote

Power failure was restored! Thanks. The lady also was helpful on how to change emails and secure her Adt would no longer be compromised by others viewing future pass words and key entry. Thanks!

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I paid 2 1/2 yrs on an alarm Ive never could use. I finally told them I would quit paying the bill until fixed. Now my house has been broken in. Insurance did give me a better rate and there not happy about the alarm not working. Ive taken 3 days off to meet an technician that never showed up. At...

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Billing Practices
1.4 (421 reviews)
1.5 (53 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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It appears that your company is trying to employ fraudulent practices, appropriately know as bait and switch. I have no intention of signing any contract to further an obligation to your company, via electronic signature or otherwise, especially not one for an additional 60-month commitment. The...

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ADT and Safeguard America Pros and Cons

Pros
  • Unsatisfactory
  • There are zero pros
  • Installer
  • When it worked
  • No more problems so far
  • Necklace do work and the ambulance responded
Cons
  • Customer service
  • Lack of ethics
  • Poor technical service
  • Customer service
  • Felonious sales practices
  • Customer service whether on direct line or resolution dept

ADT and Safeguard America Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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4.9

Two guys pulled up to my house about 3 months ago from safeguard America home security, very professional. And they new...

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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4.1

Waiting for a call back from the supervisor

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ADT and Safeguard America Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

This is the worst company I have ever personally dealt with. They want your money. They do not care if your system...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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1

Last week I was told that you guys would install a fire dedicator at my house. I ended up having to shift all my...

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ADT and Safeguard America Latest Reviews

Recent published reviews
3.6

Power failure was restored! Thanks. The lady also was helpful on how to change emails and secure her Adt would no...

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2.4

Wrote you a Letter at your request for discontinuance of service, I did but still are trying to get a payment for...

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2.4

I ordered a key pad last week, the technician came by to install but the key pad wasnt working. He left to go get...

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1.4

I paid 2 1/2 yrs on an alarm Ive never could use. I finally told them I would quit paying the bill until fixed. Now my h...

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ADT and Safeguard America Products and Services

Most reviewed product and services
  • Adt Security System (407 reviews)
  • Adt Installation (77 reviews)
  • Adt Security System Plan (33 reviews)
  • Safeguard America Security System (47 reviews)
  • Safeguard America Security System Plan (14 reviews)
  • Safeguard America Sales Representative (7 reviews)