PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Safeguard America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Safeguard America

ADT and Safeguard America Overview

Total reviews 1835 151
Company responses 0 0
Issues resolved 28 1

ADT and Safeguard America Consumer Ratings

Rank
108 out of 330 in Security and Protection Services category
127 out of 330 in Security and Protection Services category
Customer service
100 in category
99 in category
Product or Service Quality
85 in category
94 in category
Reliability
84 in category
90 in category
Billing Practices
97 in category
96 in category

ADT and Safeguard America Rating Details

Customer service
1.2
(714 reviews)
1.3
(68 reviews)
Reviewer's quote

...This is approaching harassment! When I called your Customer Service just now, the woman suggested I turn off ALL notifications from the app. HOW IS THIS SAFE?! What if another issue occurs and notifications are OFF?! The problem is on your end. ( I ordered new batteries...

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This is the worst company I have ever dealt with in terms of product, customer service and billing. They use deceptive practices to get you to sign a five-year contact. Bill you quarterly, allow you to pay monthly, but charge a $10 late fee, because you paid it monthly then turn you into the credit...

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Product or Service Quality
1.5
(632 reviews)
1.5
(66 reviews)
Reviewer's quote

Camera is covered by the service agreement. Called customer support and explained situation, was sent to sales, sales coordinator sent me to Google who said you bought the Camera from ADT and not our issue. Chatted with Customer Support this time, this was out of his wheelhouse, he wanted the Nest...

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...Please solve this problem!!! Ann Cave 3309 Westfield Ave Fort Worth, Texas 76133 I have used your service for many years now and the least you can do is get me my bill on time..

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Reliability
1.5
(628 reviews)
1.5
(58 reviews)
Reviewer's quote

Billing, Reliability, customer service, the only one getting serviced is the customer. Product fails frequently, they tried charging me for a warranty repair...

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If you are looking for an Alarm system. DO NOT USE THIS COMPANY. They cannot deliver what they promise.In my situation apparently, they upgraded some of their equipment an my alarm stops working, so they scheduled a technician who had no idea of what he was doing, he stated he would be back in two...

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Billing Practices
1.5
(610 reviews)
1.5
(58 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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It appears that your company is trying to employ fraudulent practices, appropriately know as bait and switch. I have no intention of signing any contract to further an obligation to your company, via electronic signature or otherwise, especially not one for an additional 60-month commitment. The...

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ADT and Safeguard America Pros and Cons

Pros
  • Unsatisfactory
  • There are zero pros
  • Overall security service was satisfactory
  • When it worked
  • No more problems so far
  • Necklace do work and the ambulance responded
Cons
  • Customer service
  • Very bad experience
  • Misleading representatives
  • Customer service
  • Felonious sales practices
  • Customer service whether on direct line or resolution dept

ADT and Safeguard America Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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4.9

Two guys pulled up to my house about 3 months ago from safeguard America home security, very professional. And they new...

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5

I relocated 2 years ago and am still trying to stop my debit order.
Monthly more than R500.00 gets deducted from my accou...

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3.5

Hello sir/ Madame: I just discovered that Safeguard America Security has been bought by Safe Home Security. As a profess...

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ADT and Safeguard America Most Critical Reviews

Lowest rated reviews
1

Safestreets and their deceptive sales methods are not doing ADT any favors.
ADT does not have either an email address nor...

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1

Very unhappy they had a man come to my house and talk me into a 2 year contract, come to find out it a 60 month term...

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1

ADT set up a 60 month contract for a rental apt even though they should've set up the usual 36 month term. Deceptive...

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1

They charged me and the other black people around me almost double what they charged the white people for the exact...

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ADT and Safeguard America Latest Reviews

Recent published reviews
No votes

It took them over 10 hours to initially install the system. Just to have problems the next week and need someone to come...

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2.4

There is a problem with me getting my bill. Last month I had to pay 2 months together. This is unacceptable. Please solv...

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No votes

ADT set up a 60 month contract for a rental apt even though they should've set up the usual 36 month term.

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1

SHS got my service from my previous service provider. One month before my previous term was over, I rejected to renew...

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