PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safe Home Security and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safe Home Security
ADT

Safe Home Security and ADT Overview

Total reviews
288
1368
Company responses
0
1
Issues resolved
1
10

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1368 reviews. It is 1080 reviews more than Safe Home Security received since Jun 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ADT customer support team than with Safe Home Security customer service.

Safe Home Security and ADT Consumer Ratings

Rank
79 out of 293 in Security and Protection Services category
71 out of 293 in Security and Protection Services category
Customer service
57 in category
55 in category
Billing Practices
56 in category
54 in category
Product or Service Quality
60 in category
51 in category

According to consumer ratings and reviews, ADT ranks 8 points higher in the Security and Protection Services category than Safe Home Security. People gave Safe Home Security 1.1 stars for Customer service criterion in Security and Protection Services category and it is 49 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 51 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that ADT has a higher rating than Safe Home Security. Regarding Product or Service Quality criterion, consumers gave Safe Home Security 1.2 stars and it is 56% worse than other in category. ADT however was rated 1.5 stars and it is 52% greater than other in category.

Safe Home Security and ADT Rating Details

Customer service
1.1 (69 reviews)
1.2 (427 reviews)
Reviewer's quote

All was fine and dandy with very minor customer service complaint until I moved June 2018. I called to cancel the services and they told me I was on a 60 month contract and wouy 90%. The unfortunate situation is considering I thought I was dealing with an honest company, and NEVER would have...

DAS

...Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It appears there is a master password for all systems because I watch him and it was not my password he typed in...

Daniel D
Billing Practices
1.3 (68 reviews)
1.4 (361 reviews)
Reviewer's quote

I told them I have already contacted the Consumer Affairs department of California and other departments and if necessary I will sue them for their practices. My next call and letter is to the State of California Attorney General's Office. Please also write to them so they can see what this company...

Mendy

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

Lawrence T
Product or Service Quality
1.2 (67 reviews)
1.5 (375 reviews)
Reviewer's quote

We have been trying for a couple of years to cancel our service with Safe Home Security. I spoke with Victoria on 7-12-2019 at 11:00 AM and she told me she cancelled the Account and because I made a payment on 7-8-19, I owe no more Payments and my balance is zero. Now 8-18-19, I get a call from my...

Lew A

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

Safe Home Security and ADT Pros and Cons

Pros
  • Never deal with this compmay
  • Salesman
  • Service
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Contract cancellation policy or payment issues
  • Pricing contract terms
  • Customer service
  • Customer service
  • Lack of ethics
  • Misleading representative

Safe Home Security and ADT Most Positive Reviews

Top rated reviews
5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Safe Home Security and ADT Most Critical Reviews

Lowest rated reviews
1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Safe Home Security and ADT Latest Reviews

Recent published reviews
1

READY TO FILE CLASS ACTION LAWSUIT
Safe Home Security
Very long post. I'm here in Colorado, when I signed up for Safehome...

Read all 288 reviews
1

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and...

Read all 1368 reviews

Safe Home Security and ADT Products and Services

Most reviewed product and services
  • Safe Home Security Customer Care (87 reviews)
  • Safe Home Security Security System (16 reviews)
  • Safe Home Security Security System Plan (7 reviews)
  • Adt Security System (389 reviews)
  • Adt Customer Care (222 reviews)
  • Adt Account (90 reviews)