PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safe Home Security and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safe Home Security
ADT

Safe Home Security and ADT Overview

Total reviews
307
1424
Company responses
0
0
Issues resolved
1
15

Safe Home Security and ADT Consumer Ratings

Rank
79 out of 240 in Security and Protection Services category
78 out of 240 in Security and Protection Services category
Customer service
54 in category
57 in category
Product or Service Quality
65 in category
55 in category
Billing Practices
59 in category
63 in category
Reliability
59 in category
55 in category

Safe Home Security and ADT Rating Details

Customer service
1.2 (79 reviews)
1.2 (461 reviews)
Reviewer's quote

I continue to try to reach customer service, not responding to me with the content of my concern..

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After putting my code in several times and the system not recognizing it I contacted ADTs customer service and after giving the customer service representative my address she tells me which location I am in and that I have had the system for years when in fact that was not the truth it was just...

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Product or Service Quality
1.3 (77 reviews)
1.5 (412 reviews)
Reviewer's quote

To who it may concern please cancel service as of today May 15, 2020 I had one of your salesman call me to renew my contract so my contract was up he had nothing to offer to keep my business so I got a new company to install a alarm system come to find out y’all say I’m still under contract until...

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I originally called ADT the week of June 22, 2020 to inquire about their alarm services. I was told that all equipment would be free, and I would just have to pay an installation fee upfront, and a monthly service fee. This sounded like a good deal, so I decided to go with it...

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Billing Practices
1.4 (76 reviews)
1.3 (389 reviews)
Reviewer's quote

I told them I have already contacted the Consumer Affairs department of California and other departments and if necessary I will sue them for their practices. My next call and letter is to the State of California Attorney General's Office. Please also write to them so they can see what this company...

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...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Reliability
1.4 (73 reviews)
1.5 (400 reviews)
Reviewer's quote

I pay $60 a month for mediocre alarm service, that I don't even use. My ex-wife signed up for it. I was under a three-year contract. In the fine print if I don't write a letter to them a couple months before the contract expires it automatically renews into another year. So now they're saying I...

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HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! unbelievable bad service. SMH

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Safe Home Security and ADT Pros and Cons

Pros
  • Never deal with this compmay
  • Salesman
  • Service
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Customer service
  • Service
  • Pricing contract terms
  • Customer service
  • Lack of ethics
  • Poor technical service

Safe Home Security and ADT Most Positive Reviews

Top rated reviews
5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

This is to inform you that I'm moving effective May 7th. I'm moving into an apartment so can't use your good service any...

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Safe Home Security and ADT Most Critical Reviews

Lowest rated reviews
1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

I have been trying to cancel my mothers contract for 1 year with safe home security , they will not let me cancel. ...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Safe Home Security and ADT Latest Reviews

Recent published reviews
No votes

Safe Home Security company took a payment of 508.00 with no contact being made at all. I made contact with them and...

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1

I had a new ADT alarm system installed at the end of May or beginning of June 2020 at my beachfront rental property,...

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3.4

Amicable relationship Worked okay with customer

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1

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! unbelievable bad service. SMH

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Safe Home Security and ADT Products and Services

Most reviewed product and services
  • Safe Home Security Customer Care (88 reviews)
  • Safe Home Security Security System (17 reviews)
  • Safe Home Security Security System Plan (10 reviews)
  • Adt Security System (393 reviews)
  • Adt Customer Care (223 reviews)
  • Adt Account (89 reviews)