PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Protect America and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Protect America
ADT

Protect America and ADT Overview

Total reviews 232 1444
Company responses 0 0
Issues resolved 0 15

Protect America and ADT Consumer Ratings

Rank
66 out of 248 in Security and Protection Services category
80 out of 248 in Security and Protection Services category
Customer service
59 in category
57 in category
Billing Practices
56 in category
63 in category
Product or Service Quality
49 in category
58 in category
Reliability
44 in category
56 in category

Protect America and ADT Rating Details

Customer service
1.2 (88 reviews)
1.2 (473 reviews)
Reviewer's quote

bad company, no customer service..

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...I call customer service, no one can assist. Three times technicians have been here. Nothing gets fixed...

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Billing Practices
1.5 (79 reviews)
1.4 (398 reviews)
Reviewer's quote

Go with anyone else but definitely think twice before using this company Absolute worst customer experience and deceiving business practices. Looking to report them to BBB and any other form of rating system available online. Same story with contract, they specifically said I could cancel at any...

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...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Product or Service Quality
1.6 (79 reviews)
1.5 (423 reviews)
Reviewer's quote

Called 2 x to cancel service The first time they said they would send link Sent email but no readable link The second time Never received an email I want to cancel service Mary Bogdan Mbogdanh77@earthlink. net 4434677773..

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00 credit for the interruption in service ADT said they would apply to the account but also found a -$215. 00 credit associated with a check number I didnt recognize. I call customer service and they arent sure why it is there either and most likely another customers check was applied to my...

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Reliability
1.6 (73 reviews)
1.5 (412 reviews)
Reviewer's quote

I just wanted to write a follow-up post stating that someone did indeed reach out to me. And the issue at hand was resolved satisfactorily.

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I was naive enough to believe the pitch, told them I had elevated porch in front of my house on a busy street, and a lot of trees in back. Was told "no problem". Very wrong! Within a week the system used ALL of my digital allotment, meaning I could not use my internet at all. I contracted the...

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Protect America and ADT Pros and Cons

Pros
  • Unit worked okay
  • Worse company
  • Stay away
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Billing and cancellation practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel
  • Customer service
  • Lack of ethics
  • Poor technical service

Protect America and ADT Most Positive Reviews

Top rated reviews
5

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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4.2

Dear Sir, I had ordered a new sensor to be programmed into my panel box, and one of your agents helped me with that and...

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Protect America and ADT Most Critical Reviews

Lowest rated reviews
1

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

Have had protect america since 2008: The system has worked for a few years we agreed toan update and that apparently...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Protect America and ADT Latest Reviews

Recent published reviews
2.2

Called 2 x to cancel service
The first time they said they would send link
Sent email but no readable link
The second time
N...

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No votes

Shawn was rude rude rude!!! Actually said whatever to me. Just trying to understand the services they offer.
Too many oth...

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1

bad company, no customer service

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2

Never responded to my email.

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Protect America and ADT Products and Services

Most reviewed product and services
  • Protect America Customer Care (51 reviews)
  • Protect America Security System Plan (11 reviews)
  • Protect America Security System (8 reviews)
  • Adt Security System (397 reviews)
  • Adt Customer Care (224 reviews)
  • Adt Account (90 reviews)