PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Protect America and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Protect America

Protect America and ADT Overview

Total reviews
Company responses
Issues resolved

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1356 reviews. It is 1139 reviews more than Protect America received since Jan 14, 2009.

Protect America and ADT Consumer Ratings

51 out of 435 in Security and Protection Services category
70 out of 435 in Security and Protection Services category
Customer service
53 in category
54 in category
Billing Practices
46 in category
52 in category
Product or Service Quality
41 in category
51 in category

According to consumer ratings and reviews, Protect America ranks 19 points higher in the Security and Protection Services category than ADT. People gave Protect America 1.2 stars for Customer service criterion in Security and Protection Services category and it is 50 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Protect America has a higher rating than ADT. Regarding Product or Service Quality criterion, consumers gave Protect America 1.7 stars and it is 60% greater than other in category. ADT however was rated 1.5 stars and it is 50% greater than other in category.

Protect America and ADT Rating Details

Customer service
1.2 (79 reviews)
1.2 (418 reviews)
Reviewer's quote

...Everything was good and the customer service reps treated me kindly and decently, at the time. After a year went by, we felt like we didn’t need the service anymore. I called in to see about possibly ending my contract early...


...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C
Billing Practices
1.6 (72 reviews)
1.4 (353 reviews)
Reviewer's quote

This is the worst company to get canceled! The jack you around and lie to you! I’m about ready to get my attorney involved! They refuse to stop billing me or to cancel my service. My contract was up months ago! Do not use them! Horrible customer service! Thieves if you ask me!..

Stephanie g

Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct..

Product or Service Quality
1.7 (70 reviews)
1.5 (364 reviews)
Reviewer's quote

...They lock you in for 36 MONTHS! So even if you sell your house and no longer need their service, you have to continue paying. It's like giving Protect America free money when you are no longer using their services but they continue to deduct the service fee from your account..


I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I was willing to pay the money to secure my home. My life took a very unfortunate turn and now am in the...

varsha p

Protect America and ADT Pros and Cons

  • Unit worked okay
  • Stay away
  • Worse company
  • Unsatisfactory
  • Servicemen that came to the home
  • Installer
  • Billing and cancellation practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel
  • Customer service
  • Lack of ethics
  • Misleading representative

Protect America and ADT Most Positive Reviews

Top rated reviews

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804


Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Protect America and ADT Most Critical Reviews

Lowest rated reviews

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...


I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Protect America and ADT Latest Reviews

Recent published reviews

Hi there I sent the re rentention department a email yesterday there about my order there nothing yet no one is not...

Read all 217 reviews

I had been a loyal customer for over 18 years and had my account set up on automated debit. I started my contract with...

Read all 1356 reviews

Protect America and ADT Products and Services

Most reviewed product and services
  • Protect America Customer Care (50 reviews)
  • Protect America Security System Plan (9 reviews)
  • Protect America Security System (8 reviews)
  • Adt Security System (380 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)