PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Protect America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Protect America

ADT and Protect America Overview

Total reviews 1492 233
Company responses 0 0
Issues resolved 20 0

ADT and Protect America Consumer Ratings

Rank
68 out of 239 in Security and Protection Services category
69 out of 239 in Security and Protection Services category
Customer service
57 in category
66 in category
Product or Service Quality
54 in category
47 in category
Reliability
53 in category
42 in category
Billing Practices
65 in category
59 in category

ADT and Protect America Rating Details

Customer service
1.2 (502 reviews)
1.2 (88 reviews)
Reviewer's quote

...I have tried to contact your so called Customer Service, held for over an hour, and was told I had to call another number. I called the number given me by Heather, 919-773-****, held for over an hour, and was NEVER able to get through. I've used ADT in the past and was very satisfied...

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bad company, no customer service..

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Product or Service Quality
1.5 (454 reviews)
1.6 (80 reviews)
Reviewer's quote

...I am paying my monthly fee for the monitoring service. If someone had entered my home and something happened to me, you at ADT would be responsible. This is not the first time it's happened about 4 to 5 times this year...

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March 7,2020 RE: Cancellation of service On May 15 2018 I emailed Protect America and got operater Miranda, and call back ticket # 852823, at that time I told her to cancel the service and that the other alarm company was here and starting to install the new system. She asked for Verification who I...

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Reliability
1.5 (441 reviews)
1.6 (73 reviews)
Reviewer's quote

ADT keeps raising rates .I cant wait until my contract is up so I can dump this company.

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Called 2 x to cancel serviceThe first time they said they would send linkSent email but no readable linkThe second timeNever received an email I want to cancel serviceMary BogdanMbogdanh77@***.net443467****

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Billing Practices
1.4 (426 reviews)
1.5 (80 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Go with anyone else but definitely think twice before using this company Absolute worst customer experience and deceiving business practices. Looking to report them to BBB and any other form of rating system available online. Same story with contract, they specifically said I could cancel at any...

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ADT and Protect America Pros and Cons

Pros
  • Unsatisfactory
  • There are zero pros
  • Installer
  • Unit worked okay
  • Worse company
  • Stay away
Cons
  • Customer service
  • Lack of ethics
  • Poor technical service
  • Billing and cancellation practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel

ADT and Protect America Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804

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5

ADT contacted us and said they will refund the November payment. Also, they asked us to send back the old equipment to...

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4.2

Dear Sir, I had ordered a new sensor to be programmed into my panel box, and one of your agents helped me with that and...

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ADT and Protect America Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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1

Have had protect america since 2008: The system has worked for a few years we agreed toan update and that apparently...

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ADT and Protect America Latest Reviews

Recent published reviews
No votes

All we needed was a simple wired door bell chime replacement in our hallway (our old original one was old &;;;;;;;;...

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1.4

March 7,2020
RE: Cancellation of service
On May 15 2018 I emailed Protect America and got operater Miranda, and call back...

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3.4

Account#30743****
Very upset with the "new" pricing for my service. I have been a customer of ADT since 2009. Back then I...

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2.2

Called 2 x to cancel service
The first time they said they would send link
Sent email but no readable link
The second time
N...

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ADT and Protect America Products and Services

Most reviewed product and services
  • Adt Security System (409 reviews)
  • Adt Installation (77 reviews)
  • Adt Security System Plan (33 reviews)
  • Protect America Security System Plan (11 reviews)
  • Protect America Security System (8 reviews)