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ADT

Home Security
  • 4 ISSUES RESOLVED
  • 1084 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unsatisfactory 5
  • Installer 4
  • Servicemen that came to the home 3
  • Quick to schedule 3
  • Technicians 2

Customers don't like

  • Customer service27
  • Lack of ethics7
  • Misleading representatives6
  • Misleading representative5
  • Unethical business practices4
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Protect America

Home Security
  • 0 ISSUES RESOLVED
  • 195 TOTAL REVIEWS
  • $45.3K CLAIMED LOSSES
  • $768 AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unit worked okay 7
  • Worse company 3
  • Stay away 3
  • Easy installation good customer service at first 2
  • System was quite easy to use 1

Customers don't like

  • Billing and cancellation practices6
  • If your wrong admit it3
  • Customer service3
  • Too much wasted time trying to cancel2
  • Product hardward and service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1353072

ADT, is much easier to get along with, and they are much more customer friendly. Their system is much more flexible and able to adapt to what the customer needs. Yes, they will cost a little more, but at least you don't have the customer relations problems you have with Protect America.