ADT vs Protect America: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Protect America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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ADT

1.4

Protect America

1.5

ADT

Protect America

ADT and Protect America Overview

Total reviews

1364

218

Company responses

Issues resolved

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1364 reviews. It is 1146 reviews more than Protect America received since Jan 14, 2009.

ADT and Protect America Consumer Ratings

Rank

71 out of 293 in Security and Protection Services category

61 out of 293 in Security and Protection Services category

Customer service

55 in category

54 in category

Product or Service Quality

51 in category

42 in category

Reliability

53 in category

38 in category

According to consumer ratings and reviews, Protect America ranks 10 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 51 points higher than the worst rated brand in this category. At the same time, Protect America was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Protect America has a higher rating than ADT. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 49% worse than other in category. Protect America however was rated 1.6 stars and it is 64% greater than other in category.

ADT and Protect America Rating Details

Customer service

1.2 (424 reviews)

1.2 (79 reviews)

Reviewer's quote

...would have new equipment installed that would require me to sign another lengthy contract with a company that sells faulty equipment and has extremely poor customer service. I've wasted thousands of dollars. Bottom-line = faulty equipment and lousy customer...

Aramis

...Everything was good and the customer service reps treated me kindly and decently, at the time. After a year went by, we felt like we didn’t need the service anymore. I called in to see about possibly ending my contract early...

PissedConsumer1483472

Product or Service Quality

1.5 (371 reviews)

1.6 (71 reviews)

Reviewer's quote

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

After an alarm event, with a 3 fault alert and damaged alarm panel, no police were ever dispatched, negating the need for their service. This is when Protect America's true colors were displayed. Excessive hold times (30+ minutes or more), constant passing of the buck from person to person, and no...

James M

Reliability

1.5 (359 reviews)

1.6 (66 reviews)

Reviewer's quote

My advice to anyone considering ADT is to don't. This is a company that has grown too large and is resting on its past reputation and name. The company has poor service, which is a symptom of a much greater problem (e.g. a failed systemic corporate culture that hires and retains incompetent,...

Arnel

I recently moved and called to cancel services because I was told I could cancel anytime when I signed up. I wanted to cancel because the sensors on the windows never worked. (They make you the consumer install all of the equipment). The sensors would fall off the windows and doors constantly and a...

PissedConsumer1614641

ADT and Protect America Pros and Cons

Pros

Unsatisfactory
Servicemen that came to the home
Nightmare

Unit worked okay
Stay away
Worse company

Cons

Customer service
Lack of ethics
Misleading representative

Billing and cancellation practices
Cancelation process or customer service
Too much wasted time trying to cancel

ADT and Protect America Most Positive Reviews

Top rated reviews

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804

ADT and Protect America Most Critical Reviews

Lowest rated reviews

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...

ADT and Protect America Latest Reviews

Recent published reviews

1.8

I moved and they continued to withdraw monthly and said I signed 36 month contract and they would continue no matter
what...

Read all 1364 reviews

THE GUY SAID IT WAS THRU ATT WHEN I CALLED ATT THEY SAID THEY KNEW NOTHING ABOUT IT. I CALLED THEY SAID I HAD TO PAY A...

Read all 218 reviews

ADT and Protect America Products and Services

Most reviewed product and services

Adt Security System (386 reviews)
Adt Customer Care (221 reviews)
Adt Account (90 reviews)

Protect America Customer Care (50 reviews)
Protect America Security System Plan (9 reviews)
Protect America Security System (8 reviews)

How would you compare ADT vs Protect America?

Customer service

Product or Service Quality

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Anonymous Dean Jul 22, 2017 #1353072

ADT, is much easier to get along with, and they are much more customer friendly. Their system is much more flexible and able to adapt to what the customer needs. Yes, they will cost a little more, but at least you don't have the customer relations problems you have with Protect America.

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