ADT vs Protect America: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Protect America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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ADT

1.4

Protect America

1.6

ADT

Protect America

ADT and Protect America Overview

Total reviews

1356

217

Company responses

Issues resolved

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1356 reviews. It is 1139 reviews more than Protect America received since Jan 14, 2009.

ADT and Protect America Consumer Ratings

Rank

70 out of 435 in Security and Protection Services category

51 out of 435 in Security and Protection Services category

Customer service

54 in category

53 in category

Product or Service Quality

51 in category

41 in category

Reliability

52 in category

38 in category

According to consumer ratings and reviews, Protect America ranks 19 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 49 points higher than the worst rated brand in this category. At the same time, Protect America was rated 1.2 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Protect America has a higher rating than ADT. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 50% worse than other in category. Protect America however was rated 1.6 stars and it is 63% greater than other in category.

ADT and Protect America Rating Details

Customer service

1.2 (418 reviews)

1.2 (79 reviews)

Reviewer's quote

...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C

...Everything was good and the customer service reps treated me kindly and decently, at the time. After a year went by, we felt like we didn’t need the service anymore. I called in to see about possibly ending my contract early...

PissedConsumer1483472

Product or Service Quality

1.5 (364 reviews)

1.7 (70 reviews)

Reviewer's quote

I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I was willing to pay the money to secure my home. My life took a very unfortunate turn and now am in the...

varsha p

...They lock you in for 36 MONTHS! So even if you sell your house and no longer need their service, you have to continue paying. It's like giving Protect America free money when you are no longer using their services but they continue to deduct the service fee from your account..

PissedConsumer1575719

Reliability

1.5 (354 reviews)

1.6 (66 reviews)

Reviewer's quote

Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct

PissedConsumer1716075

The sales process and set-up support was in-line with expectations. That is where it stopped. After an alarm event, with a 3 fault alert and damaged alarm panel, no police were ever dispatched, negating the need for their service. This is when Protect America's true colors were displayed. Excessive...

James M

ADT and Protect America Pros and Cons

Pros

Unsatisfactory
Servicemen that came to the home
Installer

Unit worked okay
Stay away
Worse company

Cons

Customer service
Lack of ethics
Misleading representative

Billing and cancellation practices
Cancelation process or customer service
Too much wasted time trying to cancel

ADT and Protect America Most Positive Reviews

Top rated reviews

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804

ADT and Protect America Most Critical Reviews

Lowest rated reviews

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...

ADT and Protect America Latest Reviews

Recent published reviews

I had been a loyal customer for over 18 years and had my account set up on automated debit. I started my contract with...

Read all 1356 reviews

Hi there I sent the re rentention department a email yesterday there about my order there nothing yet no one is not...

Read all 217 reviews

ADT and Protect America Products and Services

Most reviewed product and services

Adt Security System (380 reviews)
Adt Customer Care (221 reviews)
Adt Account (90 reviews)

Protect America Customer Care (50 reviews)
Protect America Security System Plan (9 reviews)
Protect America Security System (8 reviews)

How would you compare ADT vs Protect America?

Customer service

Product or Service Quality

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Anonymous Dean Jul 22, 2017 #1353072

ADT, is much easier to get along with, and they are much more customer friendly. Their system is much more flexible and able to adapt to what the customer needs. Yes, they will cost a little more, but at least you don't have the customer relations problems you have with Protect America.

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