PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Protect America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Protect America

ADT and Protect America Overview

Total reviews
1364
218
Company responses
0
0
Issues resolved
10
0

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1364 reviews. It is 1146 reviews more than Protect America received since Jan 14, 2009.

ADT and Protect America Consumer Ratings

Rank
71 out of 293 in Security and Protection Services category
61 out of 293 in Security and Protection Services category
Customer service
55 in category
54 in category
Product or Service Quality
51 in category
42 in category
Reliability
53 in category
38 in category

According to consumer ratings and reviews, Protect America ranks 10 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 51 points higher than the worst rated brand in this category. At the same time, Protect America was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Protect America has a higher rating than ADT. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 49% worse than other in category. Protect America however was rated 1.6 stars and it is 64% greater than other in category.

ADT and Protect America Rating Details

Customer service
1.2 (424 reviews)
1.2 (79 reviews)
Reviewer's quote

...would have new equipment installed that would require me to sign another lengthy contract with a company that sells faulty equipment and has extremely poor customer service. I've wasted thousands of dollars. Bottom-line = faulty equipment and lousy customer...

Aramis

...Everything was good and the customer service reps treated me kindly and decently, at the time. After a year went by, we felt like we didn’t need the service anymore. I called in to see about possibly ending my contract early...

PissedConsumer1483472
Product or Service Quality
1.5 (371 reviews)
1.6 (71 reviews)
Reviewer's quote

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

After an alarm event, with a 3 fault alert and damaged alarm panel, no police were ever dispatched, negating the need for their service. This is when Protect America's true colors were displayed. Excessive hold times (30+ minutes or more), constant passing of the buck from person to person, and no...

James M
Reliability
1.5 (359 reviews)
1.6 (66 reviews)
Reviewer's quote

My advice to anyone considering ADT is to don't. This is a company that has grown too large and is resting on its past reputation and name. The company has poor service, which is a symptom of a much greater problem (e.g. a failed systemic corporate culture that hires and retains incompetent,...

Arnel

I recently moved and called to cancel services because I was told I could cancel anytime when I signed up. I wanted to cancel because the sensors on the windows never worked. (They make you the consumer install all of the equipment). The sensors would fall off the windows and doors constantly and a...

PissedConsumer1614641

ADT and Protect America Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
  • Unit worked okay
  • Stay away
  • Worse company
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Billing and cancellation practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel

ADT and Protect America Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

5

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804

ADT and Protect America Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the...

ADT and Protect America Latest Reviews

Recent published reviews
1.8

I moved and they continued to withdraw monthly and said I signed 36 month contract and they would continue no matter
what...

Read all 1364 reviews
1

THE GUY SAID IT WAS THRU ATT WHEN I CALLED ATT THEY SAID THEY KNEW NOTHING ABOUT IT. I CALLED THEY SAID I HAD TO PAY A...

Read all 218 reviews

ADT and Protect America Products and Services

Most reviewed product and services
  • Adt Security System (386 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)
  • Protect America Customer Care (50 reviews)
  • Protect America Security System Plan (9 reviews)
  • Protect America Security System (8 reviews)