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ADT

Home Security
  • 4 ISSUES RESOLVED
  • 1038 TOTAL REVIEWS
  • $840K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unsatisfactory 4
  • Installer 4
  • Quick to schedule 3
  • Servicemen that came to the home 3
  • Technicians 2

Customers don't like

  • Customer service9
  • Lack of ethics7
  • Misleading representatives6
  • Delivery of service4
  • Misleading representative4
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Protect America

Home Security
  • 0 ISSUES RESOLVED
  • 185 TOTAL REVIEWS
  • $44K CLAIMED LOSSES
  • $772 AVERAGE LOSS
1.4
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unit worked okay 7
  • Not much lots of problems with service 4
  • Worse company 3
  • Easy installation good customer service at first 2
  • Stay away 2

Customers don't like

  • Billing and cancellation practices6
  • If your wrong admit it3
  • Lie to you to get you to sign up2
  • Too much wasted time trying to cancel2
  • Product hardward and service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1353072

ADT, is much easier to get along with, and they are much more customer friendly. Their system is much more flexible and able to adapt to what the customer needs. Yes, they will cost a little more, but at least you don't have the customer relations problems you have with Protect America.