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ADT

Home Security
  • 4 ISSUES RESOLVED
  • 1057 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unsatisfactory 4
  • Installer 4
  • Servicemen that came to the home 3
  • Quick to schedule 3
  • Technicians 2

Customers don't like

  • Customer service9
  • Lack of ethics7
  • Misleading representatives6
  • Misleading representative4
  • Delivery of service4
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Protect America

Home Security
  • 0 ISSUES RESOLVED
  • 190 TOTAL REVIEWS
  • $45.3K CLAIMED LOSSES
  • $768 AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Diversity of Products or Services
  • Unit worked okay 7
  • Not much lots of problems with service 4
  • Worse company 3
  • Stay away 3
  • Easy installation good customer service at first 2

Customers don't like

  • Billing and cancellation practices6
  • If your wrong admit it3
  • Too much wasted time trying to cancel2
  • Product hardward and service2
  • Lie to you to get you to sign up2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1353072

ADT, is much easier to get along with, and they are much more customer friendly. Their system is much more flexible and able to adapt to what the customer needs. Yes, they will cost a little more, but at least you don't have the customer relations problems you have with Protect America.