PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
ADT

Monitronics and ADT Overview

Total reviews
723
1364
Company responses
0
0
Issues resolved
4
10

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1364 reviews. It is 641 reviews more than Monitronics received since Jan 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Monitronics customer support team and ADT customer service.

Monitronics and ADT Consumer Ratings

Rank
52 out of 293 in Security and Protection Services category
71 out of 293 in Security and Protection Services category
Customer service
43 in category
55 in category
Billing Practices
50 in category
52 in category
Product or Service Quality
35 in category
51 in category

According to consumer ratings and reviews, Monitronics ranks 19 points higher in the Security and Protection Services category than ADT. People gave Monitronics 1.3 stars for Customer service criterion in Security and Protection Services category and it is 63 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 51 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Monitronics has a higher rating than ADT. Regarding Product or Service Quality criterion, consumers gave Monitronics 1.8 stars and it is 67% greater than other in category. ADT however was rated 1.5 stars and it is 52% greater than other in category.

Monitronics and ADT Rating Details

Customer service
1.3 (261 reviews)
1.2 (424 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

Hiram C

...would have new equipment installed that would require me to sign another lengthy contract with a company that sells faulty equipment and has extremely poor customer service. I've wasted thousands of dollars. Bottom-line = faulty equipment and lousy customer...

Aramis
Billing Practices
1.5 (244 reviews)
1.4 (357 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

Naveah

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

Lawrence T
Product or Service Quality
1.8 (239 reviews)
1.5 (371 reviews)
Reviewer's quote

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

Monitronics and ADT Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Customer service
  • Lack of ethics
  • Misleading representative

Monitronics and ADT Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Monitronics and ADT Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Monitronics and ADT Latest Reviews

Recent published reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews
1.8

I moved and they continued to withdraw monthly and said I signed 36 month contract and they would continue no matter
what...

Read all 1364 reviews

Monitronics and ADT Products and Services

Most reviewed product and services
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Adt Security System (386 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)