PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monitronics and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monitronics
ADT

Monitronics and ADT Overview

Total reviews
732
1415
Company responses
0
0
Issues resolved
4
15

Monitronics and ADT Consumer Ratings

Rank
56 out of 236 in Security and Protection Services category
74 out of 236 in Security and Protection Services category
Customer service
46 in category
55 in category
Billing Practices
54 in category
58 in category
Product or Service Quality
38 in category
53 in category
Reliability
36 in category
53 in category

Monitronics and ADT Rating Details

Customer service
1.3 (262 reviews)
1.2 (455 reviews)
Reviewer's quote

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

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Today I spoke with customer service representative Caree Williams and was informed that I would have to pay $1500. 00 to cancel services and I previously was led to believe that I had the flexibility to cancel before six months. I have no complaints with the monthly dues, it was more about the...

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Billing Practices
1.5 (246 reviews)
1.4 (384 reviews)
Reviewer's quote

...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

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...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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Product or Service Quality
1.8 (241 reviews)
1.5 (406 reviews)
Reviewer's quote

...The service was turned off. It is now 9 years later and we received a collections notice that an unpaid bill from Monitronics was sent to collections. We received a similar notice about 3 years ago and paid it...

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... asking for help but you guys want me to pay an extra 25$for someone to came chek my alarm sensors feel very disappointed been a good customer for 4 years the service is expensive how your representatives excessive rude I will cancel my service . How your representatives treat customers is poor and rude been a bery good customer I don't deserve this just letting know why you loosing a customer thank you ....

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Reliability
1.8 (234 reviews)
1.5 (393 reviews)
Reviewer's quote

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I realized I was locked into a five year contract. In 2018, I tried to cancel the contract simply because it wasn't working for my family. Recently, I completed a contract cancellation...

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I would like to congratulate ADT on their idiotic decisions to lose a 14 year customer from further use. We have sold our house with an ADT system as we build a new house. (Which will have a security system, btw). We call to cancel our ADT service which has been month to month without a contract...

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Monitronics and ADT Pros and Cons

Pros
  • No more service with this company
  • Disatisfied
  • Key pad
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
Cons
  • Customer service
  • Cancellation policy
  • Customer care
  • Customer service
  • Lack of ethics
  • Poor technical service

Monitronics and ADT Most Positive Reviews

Top rated reviews
5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

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5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

Chris Pellington came to my house to sell the new system. I had ADT alarm system. I called ADT and they told me I would...

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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Monitronics and ADT Most Critical Reviews

Lowest rated reviews
1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

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1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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Monitronics and ADT Latest Reviews

Recent published reviews
No votes

I just got a collection notice form Monotronics after canceling my alarm system 5 years ago. What the *** how to I...

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No votes

The terms are never transparent from the time the sales representatives are contacted by phone till the technician...

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No votes

This company charged me a whole year after I disconnected and called them-I was not even living at that "monitored"...

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1.2

Today I spoke with customer service representative Caree Williams and was informed that I would have to pay $1500.00 to...

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Monitronics and ADT Products and Services

Most reviewed product and services
  • Monitronics Security System (197 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Adt Security System (393 reviews)
  • Adt Customer Care (223 reviews)
  • Adt Account (89 reviews)