PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
ADT
1.5
ADT
Monitronics

ADT and Monitronics Overview

Total reviews 1835 733
Company responses 0 0
Issues resolved 28 4

ADT and Monitronics Consumer Ratings

Rank
107 out of 330 in Security and Protection Services category
93 out of 330 in Security and Protection Services category
Customer service
99 in category
90 in category
Product or Service Quality
84 in category
62 in category
Reliability
84 in category
63 in category
Billing Practices
96 in category
97 in category

ADT and Monitronics Rating Details

Customer service
1.2
(714 reviews)
1.3
(264 reviews)
Reviewer's quote

...This is approaching harassment! When I called your Customer Service just now, the woman suggested I turn off ALL notifications from the app. HOW IS THIS SAFE?! What if another issue occurs and notifications are OFF?! The problem is on your end. ( I ordered new batteries...

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...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

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Product or Service Quality
1.5
(632 reviews)
1.7
(243 reviews)
Reviewer's quote

Camera is covered by the service agreement. Called customer support and explained situation, was sent to sales, sales coordinator sent me to Google who said you bought the Camera from ADT and not our issue. Chatted with Customer Support this time, this was out of his wheelhouse, he wanted the Nest...

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...Want to cancel the service, but they would not do it unless I paid $500. Said I had a phone contract. We never made a phone contract...

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Reliability
1.5
(628 reviews)
1.8
(236 reviews)
Reviewer's quote

Billing, Reliability, customer service, the only one getting serviced is the customer. Product fails frequently, they tried charging me for a warranty repair...

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Worst product ever! Save your money and time. What a scam.

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Billing Practices
1.5
(610 reviews)
1.5
(248 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

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ADT and Monitronics Pros and Cons

Pros
  • Unsatisfactory
  • There are zero pros
  • Overall security service was satisfactory
  • No more service with this company
  • Disatisfied
  • Key pad
Cons
  • Customer service
  • Very bad experience
  • Misleading representatives
  • Customer service
  • Cancellation policy
  • Customer care

ADT and Monitronics Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

Chris Pellington came to my house to sell the new system. I had ADT alarm system. I called ADT and they told me I would...

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5

I relocated 2 years ago and am still trying to stop my debit order.
Monthly more than R500.00 gets deducted from my accou...

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5

I called and tried to cancel my service because we sold our house. I was told that I can pay out the contract (which I d...

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ADT and Monitronics Most Critical Reviews

Lowest rated reviews
1

ADT customer service lacks a lot. Have just been released from the hospital and needed an ADT home medical monitor...

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1

These people ONLY take your money. We would INTENTIONALLY set off the alarm as we knew they were NOT monitoring a...

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1

ADT set up a 60 month contract for a rental apt even though they should've set up the usual 36 month term. Deceptive...

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1

ABSOLUTELY TERRIBLE SERVICE!! DO NOT EVER GET THEIR SERVICES OR EVEN THINK ABOUT IT, YOU WILL REGRET IT SO MUCH LIKE I...

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ADT and Monitronics Latest Reviews

Recent published reviews
No votes

It took them over 10 hours to initially install the system. Just to have problems the next week and need someone to come...

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No votes

i no longer have service with monitronics - haven’t for years and would like the unit removed. please send a tech....

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No votes

ADT set up a 60 month contract for a rental apt even though they should've set up the usual 36 month term.

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1.6

My alarm system malfunctions sometimes. The last time I could not turn it off. It beeped all day and night. Want to...

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