PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
ADT
1.5
ADT
Monitronics

ADT and Monitronics Overview

Total reviews 1492 732
Company responses 0 0
Issues resolved 20 4

ADT and Monitronics Consumer Ratings

Rank
68 out of 238 in Security and Protection Services category
58 out of 238 in Security and Protection Services category
Customer service
56 in category
51 in category
Product or Service Quality
53 in category
38 in category
Reliability
52 in category
35 in category
Billing Practices
64 in category
62 in category

ADT and Monitronics Rating Details

Customer service
1.2 (502 reviews)
1.3 (264 reviews)
Reviewer's quote

...I have tried to contact your so called Customer Service, held for over an hour, and was told I had to call another number. I called the number given me by Heather, 919-773-****, held for over an hour, and was NEVER able to get through. I've used ADT in the past and was very satisfied...

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...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

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Product or Service Quality
1.5 (454 reviews)
1.7 (243 reviews)
Reviewer's quote

...I am paying my monthly fee for the monitoring service. If someone had entered my home and something happened to me, you at ADT would be responsible. This is not the first time it's happened about 4 to 5 times this year...

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...Want to cancel the service, but they would not do it unless I paid $500. Said I had a phone contract. We never made a phone contract...

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Reliability
1.5 (441 reviews)
1.8 (236 reviews)
Reviewer's quote

ADT keeps raising rates .I cant wait until my contract is up so I can dump this company.

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Worst product ever! Save your money and time. What a scam.

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Billing Practices
1.4 (426 reviews)
1.5 (248 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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...Very unfair business practices by MONI. WILL NOT BE USING THIS COMPANY AGAIN EVER!!! NEITHER WILL ANY OF MY KITH AND KIN. We were charged close to $500...

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ADT and Monitronics Pros and Cons

Pros
  • Unsatisfactory
  • There are zero pros
  • Installer
  • No more service with this company
  • Disatisfied
  • Key pad
Cons
  • Customer service
  • Lack of ethics
  • Poor technical service
  • Customer service
  • Cancellation policy
  • Customer care

ADT and Monitronics Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

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5

ADT contacted us and said they will refund the November payment. Also, they asked us to send back the old equipment to...

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5

Chris Pellington came to my house to sell the new system. I had ADT alarm system. I called ADT and they told me I would...

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ADT and Monitronics Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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1

They came to my house back in April 2013. They said updated to my security. They failed to ask me if this was my...

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ADT and Monitronics Latest Reviews

Recent published reviews
No votes

All we needed was a simple wired door bell chime replacement in our hallway (our old original one was old &;;;;;;;;...

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1.6

My alarm system malfunctions sometimes. The last time I could not turn it off. It beeped all day and night. Want to...

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3.4

Account#30743****
Very upset with the "new" pricing for my service. I have been a customer of ADT since 2009. Back then I...

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1

Worst product ever! Save your money and time. What a scam.

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ADT and Monitronics Products and Services

Most reviewed product and services
  • Adt Security System (409 reviews)
  • Adt Installation (77 reviews)
  • Adt Security System Plan (33 reviews)
  • Monitronics Security System (198 reviews)
  • Monitronics Security System Plan (36 reviews)
  • Monitronics Service Transfer (7 reviews)