PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Monitronics

ADT and Monitronics Overview

Total reviews
1368
723
Company responses
0
0
Issues resolved
10
4

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1368 reviews. It is 645 reviews more than Monitronics received since Jan 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ADT customer support team and Monitronics customer service.

ADT and Monitronics Consumer Ratings

Rank
71 out of 293 in Security and Protection Services category
52 out of 293 in Security and Protection Services category
Customer service
55 in category
43 in category
Product or Service Quality
51 in category
35 in category
Reliability
53 in category
34 in category

According to consumer ratings and reviews, Monitronics ranks 19 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 51 points higher than the worst rated brand in this category. At the same time, Monitronics was rated 1.3 stars for Customer service criterion in this category and it is 63 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Monitronics has a higher rating than ADT. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 49% worse than other in category. Monitronics however was rated 1.8 stars and it is 68% greater than other in category.

ADT and Monitronics Rating Details

Customer service
1.2 (427 reviews)
1.3 (261 reviews)
Reviewer's quote

...Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It appears there is a master password for all systems because I watch him and it was not my password he typed in...

Daniel D

...I have been a loyal customer with them, but will no longer use their service after this fiasco! This is the worst customer service I have ever dealt with! With them it appears it is more about the money that the service..

Hiram C
Product or Service Quality
1.5 (375 reviews)
1.8 (239 reviews)
Reviewer's quote

...Do not give them a credit card number and if they don't like it go find a good security service!..

PissedConsumer1762482

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C
Reliability
1.5 (362 reviews)
1.8 (232 reviews)
Reviewer's quote

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and on top of that I get a call eveyday telling me my alarm has gone off....I have called many times and everytime it's the same thing, "we deactivated your acct" I am beyond fed up...

PissedConsumer1766845

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I realized I was locked into a five year contract. In 2018, I tried to cancel the contract simply because it wasn't working for my family. Recently, I completed a contract cancellation...

Barbara I

ADT and Monitronics Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
  • No more service with this company
  • Disatisfied
  • Key pad
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Customer service
  • Cancellation policy
  • Customer care

ADT and Monitronics Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

ADT and Monitronics Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

ADT and Monitronics Latest Reviews

Recent published reviews
1

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and...

Read all 1368 reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews

ADT and Monitronics Products and Services

Most reviewed product and services
  • Adt Security System (389 reviews)
  • Adt Customer Care (222 reviews)
  • Adt Account (90 reviews)
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)