PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Monitronics

ADT and Monitronics Overview

Total reviews
1355
723
Company responses
0
0
Issues resolved
10
4

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1355 reviews. It is 632 reviews more than Monitronics received since Jan 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ADT customer support team and Monitronics customer service.

ADT and Monitronics Consumer Ratings

Rank
70 out of 435 in Security and Protection Services category
50 out of 435 in Security and Protection Services category
Customer service
54 in category
42 in category
Product or Service Quality
51 in category
33 in category
Reliability
52 in category
33 in category

According to consumer ratings and reviews, Monitronics ranks 20 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 49 points higher than the worst rated brand in this category. At the same time, Monitronics was rated 1.3 stars for Customer service criterion in this category and it is 61 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Monitronics has a higher rating than ADT. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 50% worse than other in category. Monitronics however was rated 1.8 stars and it is 68% greater than other in category.

ADT and Monitronics Rating Details

Customer service
1.2 (418 reviews)
1.3 (261 reviews)
Reviewer's quote

...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C
Product or Service Quality
1.5 (364 reviews)
1.8 (239 reviews)
Reviewer's quote

I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I was willing to pay the money to secure my home. My life took a very unfortunate turn and now am in the...

varsha p

Had service for full 5 years. Called after husband passed later in last of May. Service ended in early June! Found out it had to be done through Brinks! No notice in change, 'til called! All had to be done electronically with signature from singing in the beginning! Gave all info...

Mary
Reliability
1.5 (354 reviews)
1.8 (232 reviews)
Reviewer's quote

Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct

PissedConsumer1716075

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I realized I was locked into a five year contract. In 2018, I tried to cancel the contract simply because it wasn't working for my family. Recently, I completed a contract cancellation...

Barbara I

ADT and Monitronics Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Installer
  • No more service with this company
  • Disatisfied
  • Key pad
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Customer service
  • Cancellation policy
  • Customer care

ADT and Monitronics Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

ADT and Monitronics Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

ADT and Monitronics Latest Reviews

Recent published reviews
1

ADT pulled two payments in one month only days apart from each other. I called to resolve this and get a refund of the...

Read all 1355 reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews

ADT and Monitronics Products and Services

Most reviewed product and services
  • Adt Security System (379 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)