PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Frontpoint Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT
Frontpoint Security

ADT and Frontpoint Security Overview

Total reviews 1835 181
Company responses 0 91
Issues resolved 28 6

ADT and Frontpoint Security Consumer Ratings

Rank
108 out of 330 in Security and Protection Services category
72 out of 330 in Security and Protection Services category
Customer service
100 in category
53 in category
Product or Service Quality
85 in category
59 in category
Reliability
84 in category
59 in category
Billing Practices
97 in category
77 in category

ADT and Frontpoint Security Rating Details

Customer service
1.2
(714 reviews)
1.7
(121 reviews)
Reviewer's quote

...This is approaching harassment! When I called your Customer Service just now, the woman suggested I turn off ALL notifications from the app. HOW IS THIS SAFE?! What if another issue occurs and notifications are OFF?! The problem is on your end. ( I ordered new batteries...

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This company has the WORST customer service. Went to cancel, got charge a cancel fee, 2 months of service and only had less than 2 months left in contract. They made it sound like I would only be charged 1 month...

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Product or Service Quality
1.5
(632 reviews)
1.8
(99 reviews)
Reviewer's quote

Camera is covered by the service agreement. Called customer support and explained situation, was sent to sales, sales coordinator sent me to Google who said you bought the Camera from ADT and not our issue. Chatted with Customer Support this time, this was out of his wheelhouse, he wanted the Nest...

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Terrible servicec. Can't get his under any drop down etc. can't get a live body online...

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Reliability
1.5
(628 reviews)
1.9
(100 reviews)
Reviewer's quote

Billing, Reliability, customer service, the only one getting serviced is the customer. Product fails frequently, they tried charging me for a warranty repair...

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No complaints just cant get Wi-Fi to connect to my door camera. I will try to get someone to go and reset camera.

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Billing Practices
1.5
(610 reviews)
1.7
(102 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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...?? Billing will not except my calls, I was also hacked, which they have knowledges to do, on the email, they knew. Ive been in hold for over 20 hrs. Many many people have had similar problems...

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ADT and Frontpoint Security Pros and Cons

Pros
  • Unsatisfactory
  • There are zero pros
  • Overall security service was satisfactory
  • Easy set up
  • No words to describe
  • Cellular connection
Cons
  • Customer service
  • Very bad experience
  • Misleading representatives
  • Customer service
  • Contract
  • Misrepresentation

ADT and Frontpoint Security Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

No complaints just cant get Wi-Fi to connect to my door camera. I will try to get someone to go and reset camera.

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5

I relocated 2 years ago and am still trying to stop my debit order.
Monthly more than R500.00 gets deducted from my accou...

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5

From my very first contact with Frontpoint reps, they have been professional, courteous and responsive. When I had...

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ADT and Frontpoint Security Most Critical Reviews

Lowest rated reviews
1

I had an ADT system installed recently. Sensors failed within hours. To get service, you cannot call the local...

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1

The worse company in business in all of USA
Back in 2009 I had several issues ended up moving out of Las Vegas to Cali...

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1

This is the third time in a row our alarm system gave a low battery signal at around 3am. Yesterday I spent more than...

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1

Avoid Front Point at all costs. I implemented their system in January 2013, and since that time my house has been broke...

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ADT and Frontpoint Security Latest Reviews

Recent published reviews
No votes

It took them over 10 hours to initially install the system. Just to have problems the next week and need someone to come...

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1.3

This company has the WORST customer service. Went to cancel, got charge a cancel fee, 2 months of service and only had...

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1

ADT set up a 60 month contract for a rental apt even though they should've set up the usual 36 month term. Deceptive...

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2

I wanted to talk to customer service and was disconnected before I could talk to someone . Im hard of hearing and need...

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