PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Frontpoint Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT

ADT

1.4
Frontpoint Security

Frontpoint Security

Has Verified Representatives
2.9
ADT
Frontpoint Security

ADT and Frontpoint Security Overview

Total reviews
1424
125
Company responses
0
91
Issues resolved
15
5

ADT and Frontpoint Security Consumer Ratings

Rank
78 out of 240 in Security and Protection Services category
14 out of 240 in Security and Protection Services category
Customer service
57 in category
21 in category
Product or Service Quality
55 in category
34 in category
Reliability
55 in category
25 in category
Billing Practices
63 in category
38 in category

ADT and Frontpoint Security Rating Details

Customer service
1.2 (461 reviews)
2 (75 reviews)
Reviewer's quote

After putting my code in several times and the system not recognizing it I contacted ADTs customer service and after giving the customer service representative my address she tells me which location I am in and that I have had the system for years when in fact that was not the truth it was just...

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That's really bad customer service on the part of an alarm company. Staff up! When I did finally hear back, they said my camera was out of warranty and I needed to buy a new one from them, or sign a new 3 year contract and they would give me the camera without the $100+ charge. I decided that I...

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Product or Service Quality
1.5 (412 reviews)
1.9 (61 reviews)
Reviewer's quote

I originally called ADT the week of June 22, 2020 to inquire about their alarm services. I was told that all equipment would be free, and I would just have to pay an installation fee upfront, and a monthly service fee. This sounded like a good deal, so I decided to go with it...

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Purchase system and never activated system, but they charge a monthly monitoring fee for no service. Never tell you this when purchasing. Never send you a copy of the contract for your review...

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Reliability
1.5 (400 reviews)
2 (61 reviews)
Reviewer's quote

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! unbelievable bad service. SMH

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So my husband is bored one day at work, and we had talked about getting home and business security. Well he decides to get Frontpoint it has been horrible since day one. The cameras they send you are not wireless or Bluetooth and so if the person wanting to rob you unplugs the camera then you're...

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Billing Practices
1.3 (389 reviews)
1.9 (65 reviews)
Reviewer's quote

...I have tried several times to no avail and have sent a letter to their billing address telling them that I was going to discontinue their service if they did not correct their billing practices..

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...Then they billed me again in April, and again in May! The automated emails received from FPS clearly show the console has not been in communication since March 2, I sent two cancellation emails and called once, and they are still billing me two months later. Amazing!..

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ADT and Frontpoint Security Pros and Cons

Pros
  • Unsatisfactory
  • Installer
  • Servicemen that came to the home
  • Easy set up
  • No words to describe
  • Cellular connection
Cons
  • Customer service
  • Lack of ethics
  • Poor technical service
  • Customer service
  • Contract
  • Misrepresentation

ADT and Frontpoint Security Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

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5

From my very first contact with Frontpoint reps, they have been professional, courteous and responsive. When I had...

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4.3

I've been a long term ADT customer and recently have experience the most horrible customer service in their billing...

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4.8

I just very recently purchased a home security system and monitoring from Frontpoint. Things at first did not get off...

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ADT and Frontpoint Security Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

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1

Worst home security company ever! My front door alarm never works properly. They have sent me 3 different sensors and n...

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1

ADT refuses to send me a needed battery to my billing address rather than the vacation home(have person stealing mail w...

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1

Worst alarm company ever! I got woken up at 5:30am by the alarm system going off. I received a call from the Frontpoint...

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ADT and Frontpoint Security Latest Reviews

Recent published reviews
1

I had a new ADT alarm system installed at the end of May or beginning of June 2020 at my beachfront rental property,...

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1

Purchase system and never activated system, but they charge a monthly monitoring fee for no service. Never tell you this...

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1

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! unbelievable bad service. SMH

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1.2

So my husband is bored one day at work, and we had talked about getting home and business security. Well he decides to...

Read full review

ADT and Frontpoint Security Products and Services

Most reviewed product and services
  • Adt Security System (393 reviews)
  • Adt Customer Care (223 reviews)
  • Adt Account (89 reviews)
  • Frontpoint Security Security System (55 reviews)
  • Frontpoint Security Customer Care (17 reviews)
  • Frontpoint Security Security System Plan (6 reviews)