PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ADT and Frontpoint Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ADT

ADT

1.4
Frontpoint Security

Frontpoint Security

Has verified representatives
3.0
ADT
Frontpoint Security

ADT and Frontpoint Security Overview

Total reviews
1355
119
Company responses
0
89
Issues resolved
10
5

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1355 reviews. It is 1236 reviews more than Frontpoint Security received since Nov 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontpoint Security customer support team than with ADT customer service.

ADT and Frontpoint Security Consumer Ratings

Rank
70 out of 435 in Security and Protection Services category
12 out of 435 in Security and Protection Services category
Customer service
54 in category
24 in category
Product or Service Quality
51 in category
31 in category
Reliability
52 in category
22 in category

According to consumer ratings and reviews, Frontpoint Security ranks 58 points higher in the Security and Protection Services category than ADT. People gave ADT 1.2 stars for Customer service criterion in Security and Protection Services category and it is 49 points higher than the worst rated brand in this category. At the same time, Frontpoint Security was rated 2 stars for Customer service criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Frontpoint Security has a higher rating than ADT. Regarding Reliability criterion, consumers gave ADT 1.5 stars and it is 50% worse than other in category. Frontpoint Security however was rated 2 stars and it is 79% greater than other in category.

ADT and Frontpoint Security Rating Details

Customer service
1.2 (418 reviews)
2 (70 reviews)
Reviewer's quote

...Also, when you sign up the first technician told me that you got free service calls even if the batteries go low they will replace them. Guess what, it is $25 for them to come out. I refuse to give up on this I will be writing reviews because this company does not stand by its word...

Evelyn C

...I called Front Point Security to tell them that I no longer needed their service. After waiting on hold for over 30 minutes, William from Front Point kept pushing me into staying with Front Point. He told me to cancel the contract is going to cost me $561...

PissedConsumer1720755
Product or Service Quality
1.5 (364 reviews)
1.9 (57 reviews)
Reviewer's quote

I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I was willing to pay the money to secure my home. My life took a very unfortunate turn and now am in the...

varsha p

When finally we got a service agent he wouldn't take a simple cancel order instead wanted to argue that we needed to keep the service. Finally he said he would send an email to which we had to respond but informed us that we would have to pay this month and next so almost a full two months to stop...

Richard S
Reliability
1.5 (354 reviews)
2 (58 reviews)
Reviewer's quote

Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct

PissedConsumer1716075

This company will steal from you. Pure and simple. They have attempted credit card fraud, overcharging, and charging for a closed and cancelled account. It doesn't matter what documentation you have kept to verify all your contacts with them. They will simply insult you, disregard your requests, be...

Darryl R

ADT and Frontpoint Security Pros and Cons

Pros
  • Unsatisfactory
  • Servicemen that came to the home
  • Installer
  • Easy set up
  • Cellular connection
  • easy to set up
Cons
  • Customer service
  • Lack of ethics
  • Misleading representative
  • Customer service
  • Contract
  • Misrepresentation

ADT and Frontpoint Security Most Positive Reviews

Top rated reviews
5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

5

From my very first contact with Frontpoint reps, they have been professional, courteous and responsive. When I had...

ADT and Frontpoint Security Most Critical Reviews

Lowest rated reviews
1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

1

Worst home security company ever! My front door alarm never works properly. They have sent me 3 different sensors and n...

ADT and Frontpoint Security Latest Reviews

Recent published reviews
1

ADT pulled two payments in one month only days apart from each other. I called to resolve this and get a refund of the...

Read all 1355 reviews
1

FrontPoint Security. Well I just learned an unpleasant fact about Frontpoint security. Last February we decided to move...

Read all 119 reviews

ADT and Frontpoint Security Products and Services

Most reviewed product and services
  • Adt Security System (379 reviews)
  • Adt Customer Care (221 reviews)
  • Adt Account (90 reviews)
  • Frontpoint Security Security System (54 reviews)
  • Frontpoint Security Customer Care (15 reviews)
  • Frontpoint Security Security System Plan (5 reviews)