PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Arlo and ADT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Arlo
ADT

Arlo and ADT Overview

Total reviews
331
1368
Company responses
0
0
Issues resolved
2
10

ADT was first mentioned on PissedConsumer on Aug 17, 2007 and since then this brand received 1368 reviews. It is 1037 reviews more than Arlo received since Nov 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Arlo customer support team and ADT customer service.

Arlo and ADT Consumer Ratings

Rank
59 out of 294 in Security and Protection Services category
72 out of 294 in Security and Protection Services category
Customer service
47 in category
54 in category
Value for money
35 in category
58 in category
Reliability
44 in category
52 in category

According to consumer ratings and reviews, Arlo ranks 13 points higher in the Security and Protection Services category than ADT. People gave Arlo 1.3 stars for Customer service criterion in Security and Protection Services category and it is 59 points higher than the worst rated brand in this category. At the same time, ADT was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Arlo has a higher rating than ADT. Regarding Reliability criterion, consumers gave Arlo 1.5 stars and it is 58% greater than other in category. ADT however was rated 1.5 stars and it is 51% greater than other in category.

Arlo and ADT Rating Details

Customer service
1.3 (179 reviews)
1.2 (427 reviews)
Reviewer's quote

...The Worst customer service support I have ever experienced. Next action contact corporate..

Clemente

...Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It appears there is a master password for all systems because I watch him and it was not my password he typed in...

Daniel D
Value for money
1.7 (173 reviews)
1.4 (346 reviews)
Reviewer's quote

Don't understand why you can't have two different people logged in to camera so my wife and I can both see what is going on if I would of know that you can't have multiple people logged on I would of never wasted the money buying your system..

PissedConsumer1697852

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and on top of that I get a call eveyday telling me my alarm has gone off..

PissedConsumer1766845
Reliability
1.5 (169 reviews)
1.5 (362 reviews)
Reviewer's quote

I was a happy customer - recommended the product to all my friends and family - until about a year ago, when the reliability of my hardware began steadily deteriorating. For example, a firmware update bricked one of my cameras. Continued problems and an abundance of familiar customer complaints on...

Patrick D

Bait and switch is the name of the game... Every ad, flyer, statement from this company makes claims that are only true if you want almost ZERO protection, then they expect the technician to go in and pass on the actual protection plan, which is literally THOUSANDS more. To have any useable...

PissedConsumer1765578

Arlo and ADT Pros and Cons

Pros
  • Ease of installation
  • Camera while it worked
  • I liked the cameras
  • Unsatisfactory
  • Servicemen that came to the home
  • Nightmare
Cons
  • Customer service
  • Customer support
  • Unreliable
  • Customer service
  • Lack of ethics
  • Misleading representative

Arlo and ADT Most Positive Reviews

Top rated reviews
5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

5

Another CLOWN "utility" company. Charges for services that were not received. Just like Spectrum, they charge for a mont...

Arlo and ADT Most Critical Reviews

Lowest rated reviews
1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

1

I ordered adt and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfor...

Arlo and ADT Latest Reviews

Recent published reviews
1.5

Get filters to work. I just discovered that I will pay 50.00 a month for four cameras, and the door bell. Outrageous...

Read all 331 reviews
1

I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and...

Read all 1368 reviews

Arlo and ADT Products and Services

Most reviewed product and services
  • Arlo Security System (140 reviews)
  • Arlo Technical Support (46 reviews)
  • Arlo Pro Security System (36 reviews)
  • Adt Security System (389 reviews)
  • Adt Customer Care (222 reviews)
  • Adt Account (90 reviews)