PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paycom and ADP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paycom

Paycom

Has Verified Representatives
3.2
ADP

ADP

Has Verified Representatives
1.5
Paycom
ADP

Paycom and ADP Overview

Total reviews
256
324
Company responses
223
77
Issues resolved
6
2

Paycom and ADP Consumer Ratings

Rank
4 out of 71 in Accounting category
9 out of 71 in Accounting category
Website
4 in category
5 in category
Customer service
5 in category
6 in category
Reliability
4 in category
5 in category
Product or Service Quality
6 in category
7 in category

Paycom and ADP Rating Details

Website
2.2 (79 reviews)
1.4 (131 reviews)
Reviewer's quote

My company forced me to use your website. Every time I try to log on I have issue. I'm forced to change my password, and then they don't like my security answers...

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horrible outdated website for small businesses and high fees..

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Customer service
1.8 (77 reviews)
1.2 (145 reviews)
Reviewer's quote

...Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice...

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...The have no customer service at all. Horrible..

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Reliability
1.9 (74 reviews)
1.2 (117 reviews)
Reviewer's quote

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION! I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

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My hiring background check is by ADP. However, they asked me to provide the nonexistent documents without professional inspection. Even I provided the information to show they asked the wrong ones, but they still said they only accept the wrong ones. So I dont trust them can do proper background...

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Product or Service Quality
1.8 (74 reviews)
1.2 (113 reviews)
Reviewer's quote

...I think this could be a great product, but the inexperience of their entire staff, really makes this company a disaster to work with. Friendly people, just not knowledgeable..

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Horrible cant get thru cx service..

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Paycom and ADP Pros and Cons

Pros
  • Website
  • People
  • Great quality
  • Direct deposit
  • No pros found
  • Phone service representatives
Cons
  • Support staff
  • Lockout
  • Several lockouts
  • Poor customer service
  • Customer service
  • People are actually trying to make life harder

Paycom and ADP Most Positive Reviews

Top rated reviews
5

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software...

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4.3

Hi COULD HELP ME
IN NOVEMBER I ME RETIRED AND TALK TO YOU TO SEND ME MY 41K TO DEPOSIT IT TO MY BANK AND CONTINUE THE INV...

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5

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past...

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3.7

We have been a customer of ADP 401k for several years. To set up our account we had to pay $1500. We pay over $170 a...

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Paycom and ADP Most Critical Reviews

Lowest rated reviews
1

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then...

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1

Back in 2009, i signed up for ADP's FlexDirect spending account at my employer. Everything seem to go well then I receiv...

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1

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back be...

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1

ADP forced us to change to their "better" RUN payroll from the EasyPay we have used for over 15 years without problems....

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Paycom and ADP Latest Reviews

Recent published reviews
1

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND...

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2

I edit it, put new address in still had my old address. I'm moving at the end of July

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1

Ive been trying for days to get a hold of these people and its ridiculous. I dont know what kind of company this is but...

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2.2

Not getting direct deposit done soon enough.figure

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Paycom and ADP Products and Services

Most reviewed product and services
  • Paycom Payroll Services (65 reviews)
  • Paycom Account (48 reviews)
  • Paycom Customer Care (13 reviews)
  • Adp Payroll Services (76 reviews)
  • Adp Account (48 reviews)
  • Adp Customer Care (36 reviews)