PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Paycom and ADP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Paycom

Paycom

Has Verified Representatives
3.2
ADP

ADP

Has Verified Representatives
1.5
Paycom
ADP

Paycom and ADP Overview

Total reviews 260 327
Company responses 225 77
Issues resolved 7 2

Paycom and ADP Consumer Ratings

Rank
4 out of 71 in Accounting category
10 out of 71 in Accounting category
Website
5 in category
6 in category
Customer service
5 in category
6 in category
Product or Service Quality
6 in category
7 in category
Reliability
5 in category
6 in category

Paycom and ADP Rating Details

Website
2.2 (81 reviews)
1.3 (133 reviews)
Reviewer's quote

My company forced me to use your website. Every time I try to log on I have issue. I'm forced to change my password, and then they don't like my security answers...

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...Their website is impossible to use. Their phone support is maddening. They are constantly trying to upsell other services that I do not want or need...

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Customer service
1.8 (79 reviews)
1.2 (146 reviews)
Reviewer's quote

...Upper Management and local sales team members blame each other instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice...

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My missing ADP card which act still cannot find or report missing I was redirected to a customer service rep who just kept asking for my social and hanging up each time I called..

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Product or Service Quality
1.8 (75 reviews)
1.1 (114 reviews)
Reviewer's quote

...Regarding my refund due to product misrepresentation. I want everyone to know that paycom leadership does care. I had the pleasure of speaking to their Regional VP (Ms S...

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...The have no customer service at all. Horrible..

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Reliability
1.9 (75 reviews)
1.2 (121 reviews)
Reviewer's quote

Every complaint about being locked out they say go to HR... My HR LOCKED ME OUT OF MY ACCOUNT AFTER BEING LET GO AND NOW I CANT ACCESS MY INFORMATION! I have reached out to HR and they refuse to unlock my account. This is BS and I dont see how it is legal

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"Too much time has passed since your last request" everytime i try to login. Cleared browsers, cache, cookies, tried different browsers. This *** is GARBAGE.

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Paycom and ADP Pros and Cons

Pros
  • Website
  • People
  • Great quality
  • Direct deposit
  • Phone service representatives
  • No pros found
Cons
  • Support staff
  • Lockout
  • Customer service
  • Poor customer service
  • People are actually trying to make life harder
  • Red tape

Paycom and ADP Most Positive Reviews

Top rated reviews
5

This company is the real deal. Premium service, user friendly platform, and amazing dedication to their software...

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4.3

Hi COULD HELP ME
IN NOVEMBER I ME RETIRED AND TALK TO YOU TO SEND ME MY 41K TO DEPOSIT IT TO MY BANK AND CONTINUE THE INV...

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5

I've used Paycom for the past 8 years. It was previously installed at the first company I was with, then at my past...

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3.7

We have been a customer of ADP 401k for several years. To set up our account we had to pay $1500. We pay over $170 a...

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Paycom and ADP Most Critical Reviews

Lowest rated reviews
1

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then...

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1

Back in 2009, i signed up for ADP's FlexDirect spending account at my employer. Everything seem to go well then I receiv...

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1

Tax issues, told us they needed to deduct 20k right now and they had no reason why. Then they had to give us 12k back be...

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1

ADP forced us to change to their "better" RUN payroll from the EasyPay we have used for over 15 years without problems....

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Paycom and ADP Latest Reviews

Recent published reviews
1

can't get in to my account and my job sensed are reset email & that still not work

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No votes

I can get in with my ADP. can you help me.

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No votes

*UPDATE* I over-looked my bank statements. There was no error.
I have worked overtime for over two weeks, and I only got...

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No votes

I need where my money would go if my direct deposit doesn't go through. My Current card said it could take 1-2 billing...

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Paycom and ADP Products and Services

Most reviewed product and services
  • Paycom Payroll Services (65 reviews)
  • Paycom Account (48 reviews)
  • Paycom Business Payroll Services (13 reviews)
  • Adp Payroll Services (76 reviews)
  • Adp Account (49 reviews)
  • Adp Customer Care (35 reviews)