PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Goanimate and Adobe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Goanimate
Adobe

Goanimate and Adobe Overview

Total reviews
37
99
Company responses
0
0
Issues resolved
0
1

Goanimate and Adobe Consumer Ratings

Rank
72 out of 658 in Entertainment category
201 out of 1043 in Software category
Website
66 in category
119 in category
Customer service
58 in category
146 in category
Diversity of Products or Services
100 in category
63 in category
Exchange, Refund and Cancellation Policy
50 in category
141 in category

Goanimate and Adobe Rating Details

Website
2.5 (20 reviews)
2.3 (35 reviews)
Reviewer's quote

A long while back I submitted a very useful suggestion to the website to help get even the lesser fortunate to use their site for fun. I gave the suggestion on the 5th of January of this year. It's been months now and instead of my suggestion being implemented, it's been ignored...

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...The Adobe website states I can cancel risk free within the first month. So I did. But instead of canceling risk free, I was slapped with a surprise $175 fee out of left field...

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Customer service
1.8 (19 reviews)
1.2 (38 reviews)
Reviewer's quote

I have been a loyal customer on Goanimate for Schools for many years. However, the CEO of the said website, Alvin Hung, suddenly decides to delete all of the amazing themes we have been using, so the website can "upgrade" to HTML 5. Instead, they give us a very poorly animated, poorly drawn, and...

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Customer service attempts to continually charge your auto payment after you've cancelled your account (and received confirmation of the cancellation. ) I'm still receiving multiple emails regarding pending payment for a non-existent account. When reviewing prior monthly bank statements, I found...

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Diversity of Products or Services
1.7 (17 reviews)
3 (28 reviews)
Reviewer's quote

Bring back all the old voices and eric and jennifer voices and the voiceforge voices and non business themes and list and unpatch all the old character creators and all the extended actions

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If you do not wish to continue the services, then you can contact us in the month of June next year to cancel the license and it will be canceled immediately. Use the services till June as you have already paid for the license for 1 year and contact us in June to get it canceled before renewal....

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Exchange, Refund and Cancellation Policy
2.3 (17 reviews)
1.2 (29 reviews)
Reviewer's quote

they took off comedy world and all the hacks are patched grrrrr rrrrrrrrrrrrrrrr rrrrrrrrrrrrrrrrrrrra h hhh hhhh hhhhh hhh hhhhhhh hhhhh hhh hhhhh hh hhh h h hh hhh h hh hh hhh hhh hhhh hhhhhh i wish they could fix it, but i dont know if they will bring back all the old themes including comedy...

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I hadn't used the service in over a month and decided to go ahead and cancel; this is when Adobe now reveals there is a 67 USD cancellation fee. It was never made clear on receiving that extension, as there was never a cancellation fee upon my initial termination. It is ENTRAPMENT, and they keep...

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Goanimate and Adobe Pros and Cons

Pros
  • When goanimate had good themes
  • Easy to use tools
  • How good the website is if you can get past prices
  • How adobe use to be when customers mattered
  • Have great products
  • Photoshop
Cons
  • Poor customer service
  • No personal use available
  • Greediness
  • Customer service
  • Should have been able to cancel
  • No actual solution

Goanimate and Adobe Most Positive Reviews

Top rated reviews
5

I cannot sign in and I can not get comedy world

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5

Donot mis use it and use it wisely

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5

Bring back all the old voices and eric and jennifer voices and the voiceforge voices and non business themes and list...

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3.1

I purchased Adobe Acrobat X direct from Adobe using their cloud account about 5 years, ago. I upgraded this about 3...

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Goanimate and Adobe Most Critical Reviews

Lowest rated reviews
1

The CEO of GoAnimate, Alvin Hung, is destroying his own website by removing features! In 2007 when he created GoAnimate...

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1

WORST COSTUMER SERVICE EVER!!!
Completely incompetent outsourced phone service.
I upgraded from a MAC to PC and wanted t...

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1

Goanimate has been a creative online tool, and that was what it was meant to be from the day it first came online. hundr...

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1

Do not ever trust Adobe as they are thief and lyer !!! 10 months ago I bought the suite online from HK platform....

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Goanimate and Adobe Latest Reviews

Recent published reviews
No votes

Can you please come back? Alvin Hung has changed GoAnimate to Vyond! Tell him to bring GoAnimate back, okay? And tell...

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1.6

Customer service attempts to continually charge your auto payment after you've cancelled your account (and received conf...

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No votes

Can you bring back the voiceforge voices including the Eric & Jennifer Voices and bring back all the non business...

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1

I attempted to end my Adobe Stock Photo subscription two months ago. Ongoing through the steps, Adobe offers two...

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Goanimate and Adobe Products and Services

Most reviewed product and services
  • Goanimate Website (10 reviews)
  • Goanimate Graphics Software (8 reviews)
  • Goanimate Account (3 reviews)
  • Adobe Subscription (16 reviews)
  • Adobe Customer Care (11 reviews)
  • Adobe Graphics Software (4 reviews)