PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Adidas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Adidas

New Balance and Adidas Overview

Total reviews 291 113
Company responses 0 0
Issues resolved 2 0

New Balance and Adidas Consumer Ratings

Rank
402 out of 2184 in Footwear and Clothing category
32 out of 262 in Sport Equipment and Accessories category
Product or Service Quality
413 in category
26 in category
Customer service
273 in category
26 in category
Value for money
479 in category
30 in category
Warranty
367 in category
24 in category

New Balance and Adidas Rating Details

Product or Service Quality
1.7 (99 reviews)
2 (42 reviews)
Reviewer's quote

...I read a lot of these complaints on here and it appears no one gets satisfaction from customer service. I'm pretty sure these will be my last pair of NB shoes..

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...This is an unacceptable business practice for a company the size of Adidas, and for a premium priced product..

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Customer service
1.6 (97 reviews)
1.7 (45 reviews)
Reviewer's quote

...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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Placed an order on 10/02/2020, was not processed and shipped until 10/13/2020, contacted customer service and inquired as to why it took so long just to process my order, and they said it was due to COVID-19 which is laughable because Amazon is not having these issues at all. They shipped my items...

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Value for money
1.7 (91 reviews)
2.1 (40 reviews)
Reviewer's quote

...too much money for a sneaker that did not wear well and even bought inserts..

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I was charge for shoes that are ordered that they canceled and took my money and did not give him my refund back so I will be following a lawsuit against Adidasadvise nobody buy shoes from this company ever again because they're untruthful about their words and untruthful about their product. they...

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Warranty
1.4 (76 reviews)
1.7 (37 reviews)
Reviewer's quote

When you go back to the store to return the shoes, At the beginning they give partial credit for the wear of shoes , but now they say that the warranty isn't for the quality of the shoe, it's in case you want to change design for a different shoe. " WHAT" this is insane. I used to wear off the...

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...Contacted Warranty Dept of Adidas in May, 2020 explained defect. Was given a case # and returned defective shoes by July, 2020. In August Adidas received my damaged shoes along with all necessary documentation for Gift Card issue...

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New Balance and Adidas Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Great brand shoe
  • Product
  • Nice track suits
Cons
  • Customer service
  • Sole seperation and poor customer support
  • Shoes fell apart in 6 months
  • Customer service
  • Management
  • Did not offer reasonable solutions

New Balance and Adidas Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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5

I placed an order 2/17/15 on order#A00128****. I was told tht it wud ship out asap. I decided to call back the next day...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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5

Requested to change item together with return item with one package.

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New Balance and Adidas Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

I purchased a pair of D Rose custom shoes from the Mi dept at Adidas. When I received the shoes they looked nothing like...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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1

I bought this watch because it had a unique minimalistic style and I liked it also I like Adidas stuff. Thinking some Ge...

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New Balance and Adidas Latest Reviews

Recent published reviews
No votes

I've been wearing NEWBALANCE and ONLY NEWBALANCE FOR 35 YEARS. I recently purchased from KOSMOS, an online retailer in...

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1.6

I had placed a order for a birthday on November 1st. Even though I had changed the address on the order. It was placed...

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4.3

They discontinued a shoe that was perfect in every way without warning and or cause!!! I am so heartbroken

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1.5

They never got bad to me

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New Balance and Adidas Products and Services

Most reviewed product and services
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (6 reviews)
  • Adidas Sneakers (22 reviews)
  • Adidas Shoes (18 reviews)
  • Adidas Yeezy Boost 350 Shoes (11 reviews)