PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volkswagen Of America and Acura as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Volkswagen Of America
Acura

Volkswagen Of America and Acura Overview

Total reviews
366
80
Company responses
0
0
Issues resolved
1
2

Volkswagen Of America was first mentioned on PissedConsumer on Sep 3, 2008 and since then this brand received 366 reviews. It is 286 reviews more than Acura received since Feb 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Acura customer support team than with Volkswagen Of America customer service.

Volkswagen Of America and Acura Consumer Ratings

Rank
53 out of 1020 in Auto category
50 out of 1020 in Auto category
Customer service
35 in category
45 in category
Staff
41 in category
38 in category
Product or Service Quality
42 in category
53 in category

According to consumer ratings and reviews, Acura ranks 3 points higher in the Auto category than Volkswagen Of America. People gave Volkswagen Of America 1.6 stars for Customer service criterion in Auto category and it is 96 points higher than the worst rated brand in this category. At the same time, Acura was rated 1.5 stars for Customer service criterion in this category and it is 86 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Acura has a higher rating than Acura. Regarding Product or Service Quality criterion, consumers gave Volkswagen Of America 1.7 stars and it is 68% greater than other in category. Acura however was rated 1.6 stars and it is 60% greater than other in category.

Volkswagen Of America and Acura Rating Details

Customer service
1.6 (120 reviews)
1.5 (34 reviews)
Reviewer's quote

...Let me tell you that the customer service he provided and the company they present is a BIG ZERO. They don’t care about the safety of their customers. This vehicle did not even had PDI done when it was sold to us...

Lilliana L

...I spoke to the customer service higher level, they do not understand at all. I wish i knew this before purchase, would have bought Lexus or Audi. Now i am stuck..

Vellayappan N
Staff
1.8 (115 reviews)
1.8 (31 reviews)
Reviewer's quote

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Villa

Some years ago, we did business with your dealership and we were not very happy with you. I swore that Id never buy another vehicle from you again. But last year (after a long conversation with my wife) I decided to give you folks another chance. That was the worst thing I could have done.I would...

Anthony W
Product or Service Quality
1.7 (107 reviews)
1.6 (33 reviews)
Reviewer's quote

I've been servicing a 2016 VW GTI at Wellesley VW in MA since it was new with the carefree maintenance, which covers scheduled service up to 30K miles. I've been surprised by the issues we've encountered with the golf: 1) The clutch pedal was making squeaky noises almost from new and I had to...

Jean P

...-to further ensure client satisfaction and confidence, any affected vehicles from now until September 1, 2019 will be covered regardless of time in service or mileage. (No indication on the bulletin # 19-006 that service receipts would be required). On February 22, 2019 I took my vehicle to Speedcraft Acura for another oil consumption test and I was told to bring the car back after the next 1000...

Armanda T

Volkswagen Of America and Acura Pros and Cons

Pros
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
  • Never again
  • Most staff was very friendly and attentive
  • Long term quality of all we have owned
Cons
  • Poor customer servies
  • Custimarer care
  • I have had no responce
  • Bad customer service
  • That they are not willing to stand behind their product
  • Customer service

Volkswagen Of America and Acura Most Positive Reviews

Top rated reviews
5

I think I've been hung up now twice in a row

4.7

Took my new Acura in for service 2 months ago. While there asked how much fog lights cost for our 2003 Acura. Price: $...

Volkswagen Of America and Acura Most Critical Reviews

Lowest rated reviews
1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

1

Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate...

Volkswagen Of America and Acura Latest Reviews

Recent published reviews
1

Absolutely nothing...given the runaround, again and again, I'm not giving up this time around.

Read all 366 reviews
1

Some years ago, we did business with your dealership and we were not very happy with you. I swore that Id never buy anot...

Read all 80 reviews

Volkswagen Of America and Acura Products and Services

Most reviewed product and services
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (16 reviews)
  • Acura Car (24 reviews)
  • Acura Customer Care (7 reviews)
  • Acura Car Repair (4 reviews)