PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acura and Volkswagen Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acura
Volkswagen Of America

Acura and Volkswagen Of America Overview

Total reviews 86 401
Company responses 0 0
Issues resolved 2 1

Acura and Volkswagen Of America Consumer Ratings

Rank
40 out of 474 in Auto category
52 out of 474 in Auto category
Customer service
42 in category
45 in category
Product or Service Quality
45 in category
49 in category
Price Affordability
44 in category
61 in category
Warranty
27 in category
29 in category

Acura and Volkswagen Of America Rating Details

Customer service
1.6 (38 reviews)
1.6 (134 reviews)
Reviewer's quote

Very poor customer service and not at all caring about customer. Lexus puts you to shame. Customer service representative was very rude!!!..

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...the original fuel pump(located in tank)! After hours of trying to get help, no luck! I will Never use VW or purchase another product from them! Worst customer service experience I have ever had!...

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Product or Service Quality
1.8 (37 reviews)
1.7 (117 reviews)
Reviewer's quote

For months we feel weve received nothing, but incomplete service done on our 2014 Acura. My wife has called your shop manager on a number of occasions informing him of her concerns. She has brought the car in only to have gotten it back, with assurances repairs were neither done, when in fact they...

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...How is that possible? Is the product that bad there are that many people calling in?? That says a lot about a company when you are backed up that much. Holy cow!..

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Price Affordability
2.4 (32 reviews)
2.1 (105 reviews)
Reviewer's quote

...Got prices from salesman. Car was in stock. Told him we would be back in the morning with funds and had an MDX to trade...

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Then they wanted to change the price of the diagnostic fee from $100 something dollars to $300 something dollars because they needed more time. It is a VW, what is the problem? Can't you determine what's wrong with your own car??? I have moved to Hawaii and my VW Jetta sat not started for 1 year...

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Warranty
2 (29 reviews)
1.9 (101 reviews)
Reviewer's quote

In 2016, the oil life on my vehicle was at 40% and the oil light came on indicating that the oil levels werelow. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained whathad happen with the vehicle and I was told to take it to an Acura dealer to have an oil...

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...I was in Love! I also paid $2000 for extended warranty. In 2019 I still only had 24k miles on it. In summer of 2019 I Had warning lights, so took it to a local dealership...

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Acura and Volkswagen Of America Pros and Cons

Pros
  • Never again
  • Most staff was very friendly and attentive
  • Long term quality of all we have owned
  • I am waiting to be contacted
  • Lady on customer service line
  • Vw german ingeniering
Cons
  • Bad customer service
  • That they are not willing to stand behind their product
  • Never again
  • Poor customer servies
  • Custimarer care
  • Quality of product

Acura and Volkswagen Of America Most Positive Reviews

Top rated reviews
5

My computer is not measuring my mileage when l fill up my gas tankyes

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5

I think I've been hung up now twice in a row

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5

When communicating with Acura Financial (Heather) I authorized payment of $30,058.19 on 5/22/2020 to pay off the loan....

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5

I just payed my 2013 GTI off my mileage is just over 80k and the plastic intake manifold breaks sent a P2015 code and...

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Acura and Volkswagen Of America Most Critical Reviews

Lowest rated reviews
1

Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate...

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1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

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1

I leased a car at Maple Acura in Ontario. They make up a lot of BS and lie to you. They told me I had to pay an admin...

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1

I purchased a brand new 2013 vw cc sport back in August 2012. At 11, 897 miles (Dec 2013) I was told my four tires were...

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Acura and Volkswagen Of America Latest Reviews

Recent published reviews
No votes

I recently tried to purchase a 2020 RDX. Since I presently own a Acura I wanted to take advantage of the $3,000 loyalty...

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1.6

My vehicle was recalled for a fuel tank. After 5 weeks of having car at dealership for the recall that was suppose to be...

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2.8

Very poor customer service and not at all caring about customer. Lexus puts you to shame. Customer service...

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2.5

I am writing to find out what I can do about a faulty front assist on my 2018 VW Tiguan. I currently have it at Hawk VW...

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Acura and Volkswagen Of America Products and Services

Most reviewed product and services
  • Acura Car (27 reviews)
  • Acura Customer Care (7 reviews)
  • Acura Car Repair (4 reviews)
  • Volkswagen Of America Customer Care (40 reviews)
  • Volkswagen Of America Car Repair (23 reviews)
  • Volkswagen Of America Warranty (19 reviews)