PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acura and Volkswagen Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acura
Volkswagen Of America

Acura and Volkswagen Of America Overview

Total reviews
79
361
Company responses
0
0
Issues resolved
2
1

Volkswagen Of America was first mentioned on PissedConsumer on Sep 3, 2008 and since then this brand received 361 reviews. It is 282 reviews more than Acura received since Feb 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Acura customer support team than with Volkswagen Of America customer service.

Acura and Volkswagen Of America Consumer Ratings

Rank
44 out of 1243 in Auto category
52 out of 1243 in Auto category
Customer service
47 in category
37 in category
Product or Service Quality
50 in category
44 in category
Staff
35 in category
42 in category

According to consumer ratings and reviews, Acura ranks 8 points higher in the Auto category than Volkswagen Of America. People gave Acura 1.5 stars for Customer service criterion in Auto category and it is 85 points higher than the worst rated brand in this category. At the same time, Volkswagen Of America was rated 1.6 stars for Customer service criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Volkswagen Of America has a higher rating than Acura. Regarding Staff criterion, consumers gave Acura 1.8 stars and it is 73% greater than other in category. Volkswagen Of America however was rated 1.8 stars and it is 68% greater than other in category.

Acura and Volkswagen Of America Rating Details

Customer service
1.5 (34 reviews)
1.6 (117 reviews)
Reviewer's quote

...I spoke to the customer service higher level, they do not understand at all. I wish i knew this before purchase, would have bought Lexus or Audi. Now i am stuck..

Vellayappan N

...They got in touch with my vw service here in ny. immediately..

Helen H
Product or Service Quality
1.6 (32 reviews)
1.7 (104 reviews)
Reviewer's quote

Flat tire on Memorial day, found not jack tools or locking tire tool.

Andreina A

I go into a job fair being held at the Napleton's Volkswagen of Orlando off of Colonial drive. I was the 1st-3rd person to be interviewed, as I showed up an hour after the place even opened.The VP is interviewing me and I tell him that a previous employer didn't hire me for any specified reason,...

William R
Staff
1.8 (30 reviews)
1.8 (112 reviews)
Reviewer's quote

So I have a 2004 Acura MDX I WAS IN AN ACCIDENT OVER A WEEK AGO AND I HAD ALL THE RECALLS DONE FOR THE AIRBAGS BUT MY DRIVER SIDE AIRBAGS DIDN'T DEPLOY ONLY THE PASSENGER SIDE AIRBAGS DID. I CALLED THEM ON FRIDAY THEY SAID SOMEONE WOULD CALL ME THIS MORNING MEANING MONDAY. I ASKED QUESTIONS ABOUT...

Brandi

absolutely nothing was done to help

PissedConsumer1673794

Acura and Volkswagen Of America Pros and Cons

Pros
  • Never again
  • Most staff was very friendly and attentive
  • Long term quality of all we have owned
  • I am waiting to be contacted
  • Vw german ingeniering
  • Lady on customer service line
Cons
  • Bad customer service
  • That they are not willing to stand behind their product
  • Customer service
  • Poor customer servies
  • Custimarer care
  • I have had no responce

Acura and Volkswagen Of America Most Positive Reviews

Top rated reviews
4.7

Took my new Acura in for service 2 months ago. While there asked how much fog lights cost for our 2003 Acura. Price: $...

5

I think I've been hung up now twice in a row

Acura and Volkswagen Of America Most Critical Reviews

Lowest rated reviews
1

Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate...

1

first of all I love my tdi sportwagen,my problem is with vw. they give you FREE service for 3 years or 36,000 mi which...

Acura and Volkswagen Of America Latest Reviews

Recent published reviews
1.4

So I have a 2004 Acura MDX I WAS IN AN ACCIDENT OVER A WEEK AGO AND I HAD ALL THE RECALLS DONE FOR THE AIRBAGS BUT MY...

Read all 79 reviews
4.7

I go into a job fair being held at the Napleton's Volkswagen of Orlando off of Colonial drive. I was the 1st-3rd person...

Read all 361 reviews

Acura and Volkswagen Of America Products and Services

Most reviewed product and services
  • Acura Car (24 reviews)
  • Acura Customer Care (7 reviews)
  • Acura Car Repair (3 reviews)
  • Volkswagen Of America Customer Care (41 reviews)
  • Volkswagen Of America Car Repair (20 reviews)
  • Volkswagen Of America Warranty (15 reviews)