PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acura and Lexus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acura
Lexus

Acura and Lexus Overview

Total reviews 86 127
Company responses 0 0
Issues resolved 2 3

Acura and Lexus Consumer Ratings

Rank
40 out of 474 in Auto category
53 out of 474 in Auto category
Customer service
42 in category
54 in category
Product or Service Quality
45 in category
67 in category
Price Affordability
44 in category
81 in category
Warranty
27 in category
32 in category

Acura and Lexus Rating Details

Customer service
1.6 (38 reviews)
1.5 (41 reviews)
Reviewer's quote

Very poor customer service and not at all caring about customer. Lexus puts you to shame. Customer service representative was very rude!!!..

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...Customer service hasn't helped either. Thanks..

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Product or Service Quality
1.8 (37 reviews)
1.4 (35 reviews)
Reviewer's quote

For months we feel weve received nothing, but incomplete service done on our 2014 Acura. My wife has called your shop manager on a number of occasions informing him of her concerns. She has brought the car in only to have gotten it back, with assurances repairs were neither done, when in fact they...

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...We appreciate the continued opportunity to be of service to you. Subject Dissapoointed Response By Email (Tim) (06/17/2020 10:41 AM) Dear Mrs. Hayward, Thank you for your response to share your continued disappointment with Lexus position to your assistance request for your 2019 RX 350...

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Price Affordability
2.4 (32 reviews)
1.7 (30 reviews)
Reviewer's quote

...Got prices from salesman. Car was in stock. Told him we would be back in the morning with funds and had an MDX to trade...

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...After we agreed on the price and required repairs to be performed on the vehicle we proceed to the Finance manager office to close the deal. The agreement to close the deal was the price to be under $37,000. 00 and to make sure vehicle repairs were performed...

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Warranty
2 (29 reviews)
1.8 (30 reviews)
Reviewer's quote

In 2016, the oil life on my vehicle was at 40% and the oil light came on indicating that the oil levels werelow. I contacted American Honda -Acura Division and I was assigned case # 04925899. I explained whathad happen with the vehicle and I was told to take it to an Acura dealer to have an oil...

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They were once under a recall or extended warranty and I didnt buy the car until after. They knew it was defective . A month after i bought the car the defective oil hoses left me stranded on the interstate...

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Acura and Lexus Pros and Cons

Pros
  • Never again
  • Most staff was very friendly and attentive
  • Long term quality of all we have owned
  • Safe car
  • I thought i got a good price
  • High quality cars great looking & performance
Cons
  • Bad customer service
  • That they are not willing to stand behind their product
  • Never again
  • Service
  • Horrible customer service
  • Quality

Acura and Lexus Most Positive Reviews

Top rated reviews
5

My computer is not measuring my mileage when l fill up my gas tankyes

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5

Llast year i got the 250C. They sold me the two year maintenance and repair. Later they tell me the will not service...

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5

When communicating with Acura Financial (Heather) I authorized payment of $30,058.19 on 5/22/2020 to pay off the loan....

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5

Dashboard cover defect was recalled and customer service stated it would be replaced at no charge to me. Dash was...

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Acura and Lexus Most Critical Reviews

Lowest rated reviews
1

Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate...

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1

I brought my SUV in to Longo Lexus for problems with the car dying, cannot start and battery completely dead. They check...

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1

I leased a car at Maple Acura in Ontario. They make up a lot of BS and lie to you. They told me I had to pay an admin...

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1

Recently moved to Phoenix Arizona took my Lexus RX 300 in for service at Chandler Lexus spent $1400 for repair and...

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Acura and Lexus Latest Reviews

Recent published reviews
No votes

I recently tried to purchase a 2020 RDX. Since I presently own a Acura I wanted to take advantage of the $3,000 loyalty...

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No votes

This car VINJTJJM7FX3L5258670 is not on Lexus website. The car is in Dubai showroom

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2.8

Very poor customer service and not at all caring about customer. Lexus puts you to shame. Customer service...

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2.6

They were once under a recall or extended warranty and I didnt buy the car until after.They knew it was defective . A...

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Acura and Lexus Products and Services

Most reviewed product and services
  • Acura Car (27 reviews)
  • Acura Customer Care (7 reviews)
  • Acura Car Repair (4 reviews)
  • Lexus Car (46 reviews)
  • Lexus Customer Care (7 reviews)
  • 2016 Lexus Rx 350 Car (4 reviews)