PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acura and Lexus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acura
Lexus

Acura and Lexus Overview

Total reviews
79
110
Company responses
0
0
Issues resolved
2
2

Lexus was first mentioned on PissedConsumer on Feb 12, 2007 and since then this brand received 110 reviews. It is 31 reviews more than Acura received since Feb 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Acura customer support team than with Lexus customer service.

Acura and Lexus Consumer Ratings

Rank
42 out of 1243 in Auto category
72 out of 1243 in Auto category
Customer service
46 in category
55 in category
Product or Service Quality
50 in category
69 in category
Staff
35 in category
52 in category

According to consumer ratings and reviews, Acura ranks 30 points higher in the Auto category than Lexus. People gave Acura 1.5 stars for Customer service criterion in Auto category and it is 86 points higher than the worst rated brand in this category. At the same time, Lexus was rated 1.4 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Acura has a higher rating than Lexus. Regarding Staff criterion, consumers gave Acura 1.8 stars and it is 73% greater than other in category. Lexus however was rated 1.5 stars and it is 61% greater than other in category.

Acura and Lexus Rating Details

Customer service
1.5 (34 reviews)
1.4 (32 reviews)
Reviewer's quote

...I spoke to the customer service higher level, they do not understand at all. I wish i knew this before purchase, would have bought Lexus or Audi. Now i am stuck..

Vellayappan N

I am not happy with Lexus service. I bought a new RX350 in September 2017. I only got one free maintenance service in January , 2019, when the car had only 3,179 miles...

PissedConsumer1637243
Product or Service Quality
1.6 (32 reviews)
1.1 (27 reviews)
Reviewer's quote

Flat tire on Memorial day, found not jack tools or locking tire tool.

Andreina A

...(“Consumer fraud occurs when a product or service does not perform as advertised”. ) The “Road Sign Assist” does not work no matter what you do. Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019...

PETER D
Staff
1.8 (30 reviews)
1.5 (32 reviews)
Reviewer's quote

So I have a 2004 Acura MDX I WAS IN AN ACCIDENT OVER A WEEK AGO AND I HAD ALL THE RECALLS DONE FOR THE AIRBAGS BUT MY DRIVER SIDE AIRBAGS DIDN'T DEPLOY ONLY THE PASSENGER SIDE AIRBAGS DID. I CALLED THEM ON FRIDAY THEY SAID SOMEONE WOULD CALL ME THIS MORNING MEANING MONDAY. I ASKED QUESTIONS ABOUT...

Brandi

We purchased a 2016 Lexus RX350 with a panoramic sun roof among other options. I have had to put my vehicle in the shop now three times now as the sun roof does not work properly. The first time was less than six months of purchase of the vehicle. The dealership has replaced the plastic guide rails...

Jackie L

Acura and Lexus Pros and Cons

Pros
  • Never again
  • Most staff was very friendly and attentive
  • Long term quality of all we have owned
  • Safe car
  • Friendly
  • I thought i got a good price
Cons
  • Bad customer service
  • That they are not willing to stand behind their product
  • Customer service
  • Service
  • Horrible customer service
  • Quality

Acura and Lexus Most Positive Reviews

Top rated reviews
4.7

Took my new Acura in for service 2 months ago. While there asked how much fog lights cost for our 2003 Acura. Price: $...

5

Llast year i got the 250C. They sold me the two year maintenance and repair. Later they tell me the will not service...

Acura and Lexus Most Critical Reviews

Lowest rated reviews
1

Bought a 2009 Acura TL AWD, after 2 years the windshield wipers went crazy when you turn on the car. I freakin' hate...

1

I brought my SUV in to Longo Lexus for problems with the car dying, cannot start and battery completely dead. They check...

Acura and Lexus Latest Reviews

Recent published reviews
1.4

So I have a 2004 Acura MDX I WAS IN AN ACCIDENT OVER A WEEK AGO AND I HAD ALL THE RECALLS DONE FOR THE AIRBAGS BUT MY...

Read all 79 reviews

After making arrangements for my car to have the sunroof rails replaced. This was not successful. The next step now is...

Read all 110 reviews

Acura and Lexus Products and Services

Most reviewed product and services
  • Acura Car (24 reviews)
  • Acura Customer Care (7 reviews)
  • 2016 Acura Mdx Car (3 reviews)
  • Lexus Car (44 reviews)
  • 2016 Lexus Rx 350 Car (4 reviews)
  • Lexus Customer Care (4 reviews)