PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acorn Stairlifts and Easy Climber as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acorn Stairlifts
Easy Climber

Acorn Stairlifts and Easy Climber Overview

Total reviews 33 56
Company responses 0 0
Issues resolved 1 2

Acorn Stairlifts and Easy Climber Consumer Ratings

Rank
143 out of 940 in Equipment category
234 out of 940 in Equipment category
Customer service
91 in category
139 in category
Product or Service Quality
105 in category
113 in category
Price Affordability
176 in category
227 in category
Value for money
84 in category
130 in category

Acorn Stairlifts and Easy Climber Rating Details

Customer service
1.6 (14 reviews)
1.2 (29 reviews)
Reviewer's quote

...I have talked to several customer service reps who, first said it was being sent out within ten days. Next call, a month later, I needed to talk to another department. I did that for several calls while they worked on the problem...

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...I am at my wits end and am ready to contact the Better Business Bureau regarding this Easy Climber customer service and the lack of communication between them and myself..

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Product or Service Quality
1.7 (14 reviews)
1.6 (23 reviews)
Reviewer's quote

...This inadequate service !!! This company does not have technicians to service their clients. I would never recommend Acorn because of there extremely poor service. Imagine leaving a client stuck upstairs for five days..

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...Calls for help or service are no different. Not a single reply. Buyer be aware you will be on your own for maintenance and repairs..

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Price Affordability
2.1 (14 reviews)
1.6 (27 reviews)
Reviewer's quote

...The salesmen even said that I would get 75-80% of the purchase price depending on the condition of the stairlift at the time. Shortly after it was installed the user passed away so I contacted Acorn for the buy back of the stairlift. I come to find out that they've never had a buy back program...

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contract said limited lifetime warranty- They refused to lift a finger

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Value for money
2.2 (13 reviews)
1.6 (25 reviews)
Reviewer's quote

...Bottomless money pit...

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We have requested Aging in the Home Remodelers (Supplier) to either replace the entire unit or refund our money. We will most likely seek legal advice to resolve this contract dispute. If there are other with similar complaints maybe a class action resolution will get this company/supplier to...

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Acorn Stairlifts and Easy Climber Pros and Cons

Pros
  • Knowledgeable repair technician
  • Fast installation
  • Cheap
  • Website
  • Reasonable price fairly reliable
Cons
  • Unreliable product
  • That they scam you
  • Being lied by the salesman
  • Customer service
  • Quality of product
  • Attitude on the phone and disregard for my problem

Acorn Stairlifts and Easy Climber Most Positive Reviews

Top rated reviews
4.4

I am 84 years old, widowed, live alone and use a walker. My stairs are rather steep. This is the second time in one...

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4.2

Had Easy Climber come give me an estimate becaise i did the research and I am disabled vet on limited income. The sales...

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No votes
3.5

First I called the contractor line as I will be my own GC for the house we are designing never called back. Made the...

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Acorn Stairlifts and Easy Climber Most Critical Reviews

Lowest rated reviews
1

Once they have your money they are not intrested. My father bought a stairlift 7 yrs ago , also paid for a maintenance...

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1

Chair sucks, broke 2 times in 1 month. Service has to come from out of town so you have to wait 4 to 6 days to get it se...

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1

I purchased a stairlift for my friend and was told by the salesmen multiple times during the initial visit they would...

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1

My parents purchased the Easy Climber on 11/24/14 for $19,170 from Aging In the Home Remodelers (AIHR). It was install...

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Acorn Stairlifts and Easy Climber Latest Reviews

Recent published reviews
3

We bought 2 stair lifts .Upstairs lift 20 feet long with 2 turns $10.000.Downstairs lift ,6 feet long 1 turn $10.000.I...

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No votes

You send me to a call center for a gift card. I wasnt to talk to tech support

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No votes

we have had nothing but trouble it sticks and we cannot get it started until it wants to. called where we purchased the...

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1.3

contract said limited lifetime warranty- They refused to lift a finger

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Acorn Stairlifts and Easy Climber Products and Services

Most reviewed product and services
  • Acorn Stairlifts Stairlift (15 reviews)
  • Acorn Stairlifts Customer Care (6 reviews)
  • Acorn Stairlifts 180 Stairlift (3 reviews)
  • Easy Climber Stairlift (26 reviews)
  • Easy Climber Customer Care (12 reviews)
  • Easy Climber Sales Representative (8 reviews)