PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safe Home Security and Ackerman Security Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safe Home Security
Ackerman Security Systems

Safe Home Security and Ackerman Security Systems Overview

Total reviews
288
112
Company responses
0
122
Issues resolved
1
1

Safe Home Security was first mentioned on PissedConsumer on Jun 18, 2008 and since then this brand received 288 reviews. It is 176 reviews more than Ackerman Security Systems received since Apr 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ackerman Security Systems customer support team than with Safe Home Security customer service.

Safe Home Security and Ackerman Security Systems Consumer Ratings

Rank
81 out of 294 in Security and Protection Services category
12 out of 294 in Security and Protection Services category
Customer service
56 in category
30 in category
Billing Practices
56 in category
37 in category
Product or Service Quality
59 in category
29 in category

According to consumer ratings and reviews, Ackerman Security Systems ranks 69 points higher in the Security and Protection Services category than Safe Home Security. People gave Safe Home Security 1.1 stars for Customer service criterion in Security and Protection Services category and it is 50 points higher than the worst rated brand in this category. At the same time, Ackerman Security Systems was rated 1.7 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Ackerman Security Systems has a higher rating than Safe Home Security. Regarding Product or Service Quality criterion, consumers gave Safe Home Security 1.2 stars and it is 55% worse than other in category. Ackerman Security Systems however was rated 1.9 stars and it is 73% greater than other in category.

Safe Home Security and Ackerman Security Systems Rating Details

Customer service
1.1 (69 reviews)
1.7 (47 reviews)
Reviewer's quote

All was fine and dandy with very minor customer service complaint until I moved June 2018. I called to cancel the services and they told me I was on a 60 month contract and wouy 90%. The unfortunate situation is considering I thought I was dealing with an honest company, and NEVER would have...

DAS

I just got off the phone with Ackerman customer service, advising that I need to cancel my service. I was told that my contract renewed automatically and that I would have to pay a remaining balance of over $300. I stated that I was never notified of a auto-renewal by no means (email, phone or...

PissedConsumer1636915
Billing Practices
1.3 (68 reviews)
1.8 (46 reviews)
Reviewer's quote

I told them I have already contacted the Consumer Affairs department of California and other departments and if necessary I will sue them for their practices. My next call and letter is to the State of California Attorney General's Office. Please also write to them so they can see what this company...

Mendy

...First call I made was outside your normal business hours so I waited a day and called back during normal business hours; I have been on hold for 50 minutes waiting for someone from billing to pick up..

PissedConsumer1667697
Product or Service Quality
1.2 (67 reviews)
1.9 (43 reviews)
Reviewer's quote

We have been trying for a couple of years to cancel our service with Safe Home Security. I spoke with Victoria on 7-12-2019 at 11:00 AM and she told me she cancelled the Account and because I made a payment on 7-8-19, I owe no more Payments and my balance is zero. Now 8-18-19, I get a call from my...

Lew A

First of all, my alarm system stopped working, I would not blame that on Ackerman because I changed wifi/phone services. But when I called them to have someone come out and connect it, they told me to call my phone company. My phone company asked the same question I am sure many of you are reading...

Tonya E

Safe Home Security and Ackerman Security Systems Pros and Cons

Pros
  • Never deal with this compmay
  • Salesman
  • Service
  • Monthly price
  • Inexpensive monthly monitoring
  • Initial installation
Cons
  • Pricing contract terms
  • Customer service
  • Contract cancellation policy or payment issues
  • Are liars
  • Way to cancel the account and no one to resolve this
  • Telling me one thing in conversation and another in e-mail

Safe Home Security and Ackerman Security Systems Most Positive Reviews

Top rated reviews
5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

5

Service has been great. My bill is always the same amount. When the alarm goes off, they call me within seconds. Our...

Safe Home Security and Ackerman Security Systems Most Critical Reviews

Lowest rated reviews
1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

1

wish I had read these reviews before signing up for Ackerman security. There customer service is so poor I though I was...

Safe Home Security and Ackerman Security Systems Latest Reviews

Recent published reviews
1

READY TO FILE CLASS ACTION LAWSUIT
Safe Home Security
Very long post. I'm here in Colorado, when I signed up for Safehome...

Read all 288 reviews
1

Last July, 2019, I discontinued service with Ackerman.This was after the death of my spouse, Ann K. Stanley. Since that...

Read all 112 reviews

Safe Home Security and Ackerman Security Systems Products and Services

Most reviewed product and services
  • Safe Home Security Customer Care (87 reviews)
  • Safe Home Security Security System (16 reviews)
  • Safe Home Security Security System Plan (7 reviews)
  • Ackerman Security Systems Customer Care (33 reviews)
  • Ackerman Security Systems Security System (15 reviews)
  • Ackerman Security Systems Security System Plan (5 reviews)