PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ackerman Security Systems and Safe Home Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ackerman Security Systems
Safe Home Security

Ackerman Security Systems and Safe Home Security Overview

Total reviews
110
287
Company responses
122
0
Issues resolved
1
1

Safe Home Security was first mentioned on PissedConsumer on Jun 18, 2008 and since then this brand received 287 reviews. It is 177 reviews more than Ackerman Security Systems received since Apr 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ackerman Security Systems customer support team than with Safe Home Security customer service.

Ackerman Security Systems and Safe Home Security Consumer Ratings

Rank
10 out of 436 in Security and Protection Services category
77 out of 436 in Security and Protection Services category
Customer service
27 in category
55 in category
Website
31 in category
67 in category
Billing Practices
36 in category
54 in category

According to consumer ratings and reviews, Ackerman Security Systems ranks 67 points higher in the Security and Protection Services category than Safe Home Security. People gave Ackerman Security Systems 1.7 stars for Customer service criterion in Security and Protection Services category and it is 76 points higher than the worst rated brand in this category. At the same time, Safe Home Security was rated 1.1 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ackerman Security Systems has a higher rating than Safe Home Security. Regarding Billing Practices criterion, consumers gave Ackerman Security Systems 1.8 stars and it is 65% greater than other in category. Safe Home Security however was rated 1.3 stars and it is 51% worse than other in category.

Ackerman Security Systems and Safe Home Security Rating Details

Customer service
1.7 (46 reviews)
1.1 (68 reviews)
Reviewer's quote

I just got off the phone with Ackerman customer service, advising that I need to cancel my service. I was told that my contract renewed automatically and that I would have to pay a remaining balance of over $300. I stated that I was never notified of a auto-renewal by no means (email, phone or...

PissedConsumer1636915

I had a home security service with this company for more than a year. Based on our agreement, they have to install image sensor in my home. They were unable to do so because they kept ordering wrong part for (more four times) that dose not much with the system...

Shadeed
Website
2.2 (46 reviews)
1.4 (58 reviews)
Reviewer's quote

...Also, try going on their website to see if there is a place to contact higher headquarters. Don't waste your time, there is no link or place to place your complaint. This company is all about taking your money, and the service stops there...

PissedConsumer730976

...I have tried to contact them through their website as well, which I'm not convinced goes anywhere. The links for canceling or changing your plan in any way don't work either, I'm sure intentionally. You can't even view their legal page, which I'm positive is not coincidental...

Andrej
Billing Practices
1.8 (45 reviews)
1.3 (67 reviews)
Reviewer's quote

...First call I made was outside your normal business hours so I waited a day and called back during normal business hours; I have been on hold for 50 minutes waiting for someone from billing to pick up..

PissedConsumer1667697

I informed them that I had already paid much more than that for a service never used! They refused to discontinue to the billing, so I am going to have to change bank accounts or stop payments through my bank, which will also cost me money. Do NOT do business with this company. They rope you in...

PissedConsumer1085529

Ackerman Security Systems and Safe Home Security Pros and Cons

Pros
  • Monthly price
  • Inexpensive monthly monitoring
  • Initial installation
  • Never deal with this compmay
  • Salesman
  • Service
Cons
  • Are liars
  • Way to cancel the account and no one to resolve this
  • Telling me one thing in conversation and another in e-mail
  • Pricing contract terms
  • Customer service
  • Contract cancellation policy or payment issues

Ackerman Security Systems and Safe Home Security Most Positive Reviews

Top rated reviews
5

Service has been great. My bill is always the same amount. When the alarm goes off, they call me within seconds. Our...

5

On 7/22/15 I called to cancel alarm monitoring services with Safe Home Security. I was told that we had a signed...

Ackerman Security Systems and Safe Home Security Most Critical Reviews

Lowest rated reviews
1

wish I had read these reviews before signing up for Ackerman security. There customer service is so poor I though I was...

1

Two problems with this company, one is that since I did not give them 60 days notice, although I called within that time...

Ackerman Security Systems and Safe Home Security Latest Reviews

Recent published reviews
1.3

First week on December 2019, I switched services from ADT to Ackerman. After Mark went to my house and took my money, pr...

Read all 110 reviews

I still have not recieved my refund and i am not happy about it. It has been a couple weeks and i am still very pissed.

Read all 287 reviews

Ackerman Security Systems and Safe Home Security Products and Services

Most reviewed product and services
  • Ackerman Security Systems Customer Care (33 reviews)
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  • Ackerman Security Systems Security System Plan (5 reviews)
  • Safe Home Security Customer Care (87 reviews)
  • Safe Home Security Security System (16 reviews)
  • Safe Home Security Security System Plan (7 reviews)