PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ackerman Security Systems and Monitronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ackerman Security Systems
Monitronics

Ackerman Security Systems and Monitronics Overview

Total reviews
110
723
Company responses
122
0
Issues resolved
1
4

Monitronics was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 723 reviews. It is 613 reviews more than Ackerman Security Systems received since Apr 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ackerman Security Systems customer support team and Monitronics customer service.

Ackerman Security Systems and Monitronics Consumer Ratings

Rank
10 out of 435 in Security and Protection Services category
50 out of 435 in Security and Protection Services category
Website
31 in category
49 in category
Customer service
27 in category
42 in category
Billing Practices
38 in category
50 in category

According to consumer ratings and reviews, Ackerman Security Systems ranks 40 points higher in the Security and Protection Services category than Monitronics. People gave Ackerman Security Systems 2.2 stars for Website criterion in Security and Protection Services category and it is 68 points higher than the worst rated brand in this category. At the same time, Monitronics was rated 1.8 stars for Website criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Ackerman Security Systems has a higher rating than Monitronics. Regarding Billing Practices criterion, consumers gave Ackerman Security Systems 1.8 stars and it is 62% greater than other in category. Monitronics however was rated 1.5 stars and it is 49% worse than other in category.

Ackerman Security Systems and Monitronics Rating Details

Website
2.2 (46 reviews)
1.8 (221 reviews)
Reviewer's quote

...Also, try going on their website to see if there is a place to contact higher headquarters. Don't waste your time, there is no link or place to place your complaint. This company is all about taking your money, and the service stops there...

PissedConsumer730976

Upon hearing this I decided to go to my accounts page on the Monitronics website as well. They have every past bill listed, but guess what, NO SERVICE CONTRACT. At this point I'm running out of time to be on the phone and am starting to get angry so I just give the woman my credit card and pay what...

PissedConsumer773271
Customer service
1.7 (46 reviews)
1.3 (261 reviews)
Reviewer's quote

I just got off the phone with Ackerman customer service, advising that I need to cancel my service. I was told that my contract renewed automatically and that I would have to pay a remaining balance of over $300. I stated that I was never notified of a auto-renewal by no means (email, phone or...

PissedConsumer1636915

...Then the hurricane came and there was no electric service for months and they still had deducted. I never got reimbursed for the time there was no electricity, I kept getting calls that the signal was going off. I explained no one is at the house...

Carmen C
Billing Practices
1.8 (45 reviews)
1.5 (244 reviews)
Reviewer's quote

...First call I made was outside your normal business hours so I waited a day and called back during normal business hours; I have been on hold for 50 minutes waiting for someone from billing to pick up..

PissedConsumer1667697

I had service with Monitronics for over 5 years at my old home address. I did not have an issue with their service. However we sold that house and moved toa neighboring city. I informed Monitronics of our sale and was told to contact them when we bought the new home. The would suspend service until...

Hiram C

Ackerman Security Systems and Monitronics Pros and Cons

Pros
  • Monthly price
  • Inexpensive monthly monitoring
  • Initial installation
  • No more service with this company
  • Disatisfied
  • Key pad
Cons
  • Are liars
  • Way to cancel the account and no one to resolve this
  • Telling me one thing in conversation and another in e-mail
  • Customer service
  • Cancellation policy
  • Customer care

Ackerman Security Systems and Monitronics Most Positive Reviews

Top rated reviews
5

Service has been great. My bill is always the same amount. When the alarm goes off, they call me within seconds. Our...

5

I would give zero stars if that was an option!!! I was lied to by the technician and the sales person who came to my...

Ackerman Security Systems and Monitronics Most Critical Reviews

Lowest rated reviews
1

wish I had read these reviews before signing up for Ackerman security. There customer service is so poor I though I was...

1

I have been trying to cancel monitronics for 4 years!!!!!
I signed up when I lived in the city for a house I was rentin...

Ackerman Security Systems and Monitronics Latest Reviews

Recent published reviews
1.3

First week on December 2019, I switched services from ADT to Ackerman. After Mark went to my house and took my money, pr...

Read all 110 reviews
1

My name is Barbara Ivy. In 2013 I tried Brinks Home Security System. I thought it was a month by month obligation. I...

Read all 723 reviews

Ackerman Security Systems and Monitronics Products and Services

Most reviewed product and services
  • Ackerman Security Systems Customer Care (33 reviews)
  • Ackerman Security Systems Security System (15 reviews)
  • Ackerman Security Systems Security System Plan (5 reviews)
  • Monitronics Security System (192 reviews)
  • Monitronics Customer Care (139 reviews)
  • Monitronics Security System Plan (36 reviews)