PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ackerman Security Systems and Lorex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ackerman Security Systems

Ackerman Security Systems

Has verified representatives
3.1
Lorex

Lorex

1.9
Ackerman Security Systems
Lorex

Ackerman Security Systems and Lorex Overview

Total reviews
110
619
Company responses
122
82
Issues resolved
1
11

Lorex was first mentioned on PissedConsumer on Dec 27, 2011 and since then this brand received 619 reviews. It is 509 reviews more than Ackerman Security Systems received since Apr 6, 2010. Ackerman Security Systems responds to reviews and communicates with its consumers more often than Lorex. Ackerman Security Systems customer service team contacts its customers via PissedConsumer.com in 111 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lorex customer support team than with Ackerman Security Systems customer service.

Ackerman Security Systems and Lorex Consumer Ratings

Rank
10 out of 435 in Security and Protection Services category
39 out of 435 in Security and Protection Services category
Customer service
27 in category
50 in category
Website
31 in category
34 in category
Product or Service Quality
29 in category
47 in category

According to consumer ratings and reviews, Ackerman Security Systems ranks 29 points higher in the Security and Protection Services category than Lorex. People gave Ackerman Security Systems 1.7 stars for Customer service criterion in Security and Protection Services category and it is 76 points higher than the worst rated brand in this category. At the same time, Lorex was rated 1.2 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ackerman Security Systems has a higher rating than Lorex. Regarding Product or Service Quality criterion, consumers gave Ackerman Security Systems 2 stars and it is 72% greater than other in category. Lorex however was rated 1.5 stars and it is 54% greater than other in category.

Ackerman Security Systems and Lorex Rating Details

Customer service
1.7 (46 reviews)
1.2 (378 reviews)
Reviewer's quote

I just got off the phone with Ackerman customer service, advising that I need to cancel my service. I was told that my contract renewed automatically and that I would have to pay a remaining balance of over $300. I stated that I was never notified of a auto-renewal by no means (email, phone or...

PissedConsumer1636915

There product is great but their customer service is fake. Purchased product and still has not arrived for 2 months..

PissedConsumer1721921
Website
2.2 (46 reviews)
2 (338 reviews)
Reviewer's quote

...Also, try going on their website to see if there is a place to contact higher headquarters. Don't waste your time, there is no link or place to place your complaint. This company is all about taking your money, and the service stops there...

PissedConsumer730976

...I was transferred to a different department both times and both times they had the same exact trouble shooting that their website shows. Not to mention, both times, the "connection timed out". How very convenient! Via phone: what a joke, 1 success out of 6 attempts...

Turo A
Product or Service Quality
2 (42 reviews)
1.5 (361 reviews)
Reviewer's quote

First week on December 2019, I switched services from ADT to Ackerman. After Mark went to my house and took my money, problems begin. Installation date was changed and Nobody contacted me to let me know about changes...

Shirin

Contacted Lorex service and got frustrated with questions that were already answered and provided. I was suppose to have been connected with technical support. The fellow was horrible, tried again with another phone call and same results...

Tabari

Ackerman Security Systems and Lorex Pros and Cons

Pros
  • Monthly price
  • Inexpensive monthly monitoring
  • Initial installation
  • Concept of the product
  • Quality of working products
  • Camera when it was working
Cons
  • Are liars
  • Way to cancel the account and no one to resolve this
  • Telling me one thing in conversation and another in e-mail
  • Terrible customer service
  • Customer service practices
  • Product and customer service

Ackerman Security Systems and Lorex Most Positive Reviews

Top rated reviews
5

Service has been great. My bill is always the same amount. When the alarm goes off, they call me within seconds. Our...

5

Had their cameras for over three years. Was the 2100 series cams. The range wasn't that great but other then a few IR...

Ackerman Security Systems and Lorex Most Critical Reviews

Lowest rated reviews
1

wish I had read these reviews before signing up for Ackerman security. There customer service is so poor I though I was...

1

Horrible customer service. 11 days now. Unable to contact anyone. Uses Ticket system. But No one has replied. Created 3...

Ackerman Security Systems and Lorex Latest Reviews

Recent published reviews
1.3

First week on December 2019, I switched services from ADT to Ackerman. After Mark went to my house and took my money, pr...

Read all 110 reviews
1

They shut off older app. I would never buy Lorex products again.

Read all 619 reviews

Ackerman Security Systems and Lorex Products and Services

Most reviewed product and services
  • Ackerman Security Systems Customer Care (33 reviews)
  • Ackerman Security Systems Security System (15 reviews)
  • Ackerman Security Systems Security System Plan (5 reviews)
  • Lorex Security System (152 reviews)
  • Lorex Customer Care (126 reviews)
  • Lorex Technical Support (57 reviews)