PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ackerman Security Systems and Frontpoint Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ackerman Security Systems

Ackerman Security Systems

Has verified representatives
3.1
Frontpoint Security

Frontpoint Security

Has verified representatives
3.0
Ackerman Security Systems
Frontpoint Security

Ackerman Security Systems and Frontpoint Security Overview

Total reviews
110
119
Company responses
122
89
Issues resolved
1
5

Frontpoint Security was first mentioned on PissedConsumer on Nov 1, 2011 and since then this brand received 119 reviews. It is 9 reviews more than Ackerman Security Systems received since Apr 6, 2010. Ackerman Security Systems responds to reviews and communicates with its consumers more often than Frontpoint Security. Ackerman Security Systems customer service team contacts its customers via PissedConsumer.com in 111 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontpoint Security customer support team than with Ackerman Security Systems customer service.

Ackerman Security Systems and Frontpoint Security Consumer Ratings

Rank
10 out of 435 in Security and Protection Services category
12 out of 435 in Security and Protection Services category
Website
31 in category
25 in category
Customer service
27 in category
24 in category
Billing Practices
38 in category
35 in category

According to consumer ratings and reviews, Ackerman Security Systems ranks 2 points higher in the Security and Protection Services category than Frontpoint Security. People gave Ackerman Security Systems 2.2 stars for Website criterion in Security and Protection Services category and it is 68 points higher than the worst rated brand in this category. At the same time, Frontpoint Security was rated 2.5 stars for Website criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Frontpoint Security has a higher rating than Ackerman Security Systems. Regarding Billing Practices criterion, consumers gave Ackerman Security Systems 1.8 stars and it is 62% greater than other in category. Frontpoint Security however was rated 1.9 stars and it is 65% greater than other in category.

Ackerman Security Systems and Frontpoint Security Rating Details

Website
2.2 (46 reviews)
2.5 (61 reviews)
Reviewer's quote

...Also, try going on their website to see if there is a place to contact higher headquarters. Don't waste your time, there is no link or place to place your complaint. This company is all about taking your money, and the service stops there...

PissedConsumer730976

...DON'T DO IT!!! It's unfortunate that there isn't a ZERO star rating on this website, to rate this company with..

Darryl R
Customer service
1.7 (46 reviews)
2 (70 reviews)
Reviewer's quote

I just got off the phone with Ackerman customer service, advising that I need to cancel my service. I was told that my contract renewed automatically and that I would have to pay a remaining balance of over $300. I stated that I was never notified of a auto-renewal by no means (email, phone or...

PissedConsumer1636915

...I called Front Point Security to tell them that I no longer needed their service. After waiting on hold for over 30 minutes, William from Front Point kept pushing me into staying with Front Point. He told me to cancel the contract is going to cost me $561...

PissedConsumer1720755
Billing Practices
1.8 (45 reviews)
1.9 (61 reviews)
Reviewer's quote

...First call I made was outside your normal business hours so I waited a day and called back during normal business hours; I have been on hold for 50 minutes waiting for someone from billing to pick up..

PissedConsumer1667697

...If you do not do that before your billing date, you will be charged for the next month. I will absolutely never recommend Frontpoint to anyone!..

PissedConsumer1644497

Ackerman Security Systems and Frontpoint Security Pros and Cons

Pros
  • Monthly price
  • Inexpensive monthly monitoring
  • Initial installation
  • Easy set up
  • Cellular connection
  • easy to set up
Cons
  • Are liars
  • Way to cancel the account and no one to resolve this
  • Telling me one thing in conversation and another in e-mail
  • Customer service
  • Contract
  • Misrepresentation

Ackerman Security Systems and Frontpoint Security Most Positive Reviews

Top rated reviews
5

Service has been great. My bill is always the same amount. When the alarm goes off, they call me within seconds. Our...

5

From my very first contact with Frontpoint reps, they have been professional, courteous and responsive. When I had...

Ackerman Security Systems and Frontpoint Security Most Critical Reviews

Lowest rated reviews
1

wish I had read these reviews before signing up for Ackerman security. There customer service is so poor I though I was...

1

Worst home security company ever! My front door alarm never works properly. They have sent me 3 different sensors and n...

Ackerman Security Systems and Frontpoint Security Latest Reviews

Recent published reviews
1.3

First week on December 2019, I switched services from ADT to Ackerman. After Mark went to my house and took my money, pr...

Read all 110 reviews
1

FrontPoint Security. Well I just learned an unpleasant fact about Frontpoint security. Last February we decided to move...

Read all 119 reviews

Ackerman Security Systems and Frontpoint Security Products and Services

Most reviewed product and services
  • Ackerman Security Systems Customer Care (33 reviews)
  • Ackerman Security Systems Security System (15 reviews)
  • Ackerman Security Systems Security System Plan (5 reviews)
  • Frontpoint Security Security System (54 reviews)
  • Frontpoint Security Customer Care (15 reviews)
  • Frontpoint Security Security System Plan (5 reviews)