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Ace Hardware

Building Products
  • 0 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $836 CLAIMED LOSSES
  • $70 AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

No items

Customers don't like

  • Refund policy for check purchases1
  • Refused to honor craftsman lifetime warranty1
  • Return policy and customer service1
  • Would not take product back1
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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1351 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Product selection 18
  • Ease of checkout 7
  • Ease of purchasing 7
  • Most of their products 7
  • Ordering online 6

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Apathy4
  • Negative feedback not excepted4
  • Poor shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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