PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Montway Auto Transport and Ace Auto Transport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Montway Auto Transport
Ace Auto Transport

Montway Auto Transport and Ace Auto Transport Overview

Total reviews
91
1
Company responses
0
0
Issues resolved
3
0

Montway Auto Transport and Ace Auto Transport Consumer Ratings

Rank
157 out of 1051 in Transportation and Logistics category
81 out of 1051 in Transportation and Logistics category
Turnaround Time
95 in category
65 in category
Diversity of Products or Services
118 in category
42 in category
Product or Service Quality
106 in category
68 in category
Exchange, Refund and Cancellation Policy
72 in category
271 in category

Montway Auto Transport and Ace Auto Transport Rating Details

Turnaround Time
1.5 (39 reviews)
2 (1 review)
Reviewer's quote

...Being military and not having a lot of time to play with I thought no problem it’s only a 21-23 hr drive and they can drive 11 hrs. a day at least. So I fly to MN on that Monday stay until thur midday...

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...A tentative time frame. First allow me to say customer service remained somewhat professional, and says the right words (mostly) but does not respond to outreach if at all in a timely manner. Was never given carrier information...

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Diversity of Products or Services
1.6 (36 reviews)
3 (1 review)
Reviewer's quote

...It was for a door to door services. I was also given a 5-day window when the vehicle would be picked up. On day 4, I was given a call that my vehicle would be picked up and was also told that the price went up...

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No items

Product or Service Quality
1.5 (35 reviews)
2 (1 review)
Reviewer's quote

...So then after some back and forth arguing with the customer service rep, we get sent over to accounting. They say there was an error in processing the payment then we are told it was after their cutoff time on Friday. We have had nothing but the run around...

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No items

Exchange, Refund and Cancellation Policy
1.6 (34 reviews)
1 (1 review)
Reviewer's quote

The company now refuse to refund me my money claiming they don't guarantee ANY delivery even though they recognize that they have taken on the contract with my stipulations, and several recordings of them acknowledging to deliver on time. Only if a did some homework before engaging with this...

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No items

Montway Auto Transport and Ace Auto Transport Pros and Cons

Pros
  • Price and delivery
  • On time delivery
  • Got the runaround
  • Low cost
Cons
  • Paying additional money
  • Dont cover for the damage their carrier makes
  • Would not honor quote or contract
  • Timeliness
  • Misrepresented website
  • Customer service

Montway Auto Transport and Ace Auto Transport Most Positive Reviews

Top rated reviews
5

Initially was taken aback that a driver was assigned and called my contact phone number just an hour after I booked...

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No votes
4.8

They picked up my purchase and delivered it to my home ahead of schedule. Very detailed inspection. My only concern was...

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No votes

Montway Auto Transport and Ace Auto Transport Most Critical Reviews

Lowest rated reviews
1


Order Number: 122252

*They promise you the world, then they bid so low that the only truck you will ever see is 30 yea...

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2.1

Ace Auto Transport LLC won the bid on a shipping site to ship my 1967 Olds Toronado from Dallas to El Paso, TX. Within...

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1

Mike Mihaylov, the CEO of Montway Auto Transport, engaged me to help him with overhauling the Montway website to rank in...

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No votes

Montway Auto Transport and Ace Auto Transport Latest Reviews

Recent published reviews
1

I was given a quote for a door-to-door service that Montway and agreed upon ($859). It was for a door to door services....

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No votes
1

I am a transporter, I negotiated the terms of $600 per car from NJ to SC. When I get to the pu location there is only...

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No votes

Montway Auto Transport and Ace Auto Transport Products and Services

Most reviewed product and services
  • Montway Auto Transport Customer Care (8 reviews)
  • Montway Auto Transport Transportation Service (7 reviews)
  • Montway Auto Transport Car Transportation Service (3 reviews)
  • Ace Auto Transport Car Transportation Service (2 reviews)